This profile has all the privileges required for monitoring. In some special circumstances, the customer may elect to install the Portal Server software on a system that is running (or may have run in the past) another third party software product. Solution: You can use the following options to address this issue: Coordinate with the system administrator to change the system configuration to recognize the host name. Copyright OpsLogix BV. The OpsLogix ServiceNow SCOM connector provides an easy way to synchronize SCOM alerts with ServiceNow incidents. Once the conflicts have been identified, where possible, a non-standard installation ports for the APTARE IT Analytics software and any associated third-party components would be assigned. (default port: 4243). requests from SafeLinx Clients, Send/receive port for messaging services API In these circumstances, special care will need to be taken to ensure that port and directory/filename conflicts between the respective software products do not occur. A few steps are required before you can set up the integration to ServiceNow:1. We know adding a new platform to the mix can be daunting. Configured the ServiceNow Connector as specified in Configuring the ServiceNow Ticketing Connector. If not, no username/password is required. Essentially, the user must explicitly grant the indeni application access to the ServiceNow account. Training for operators, administrators and developers. Enter the Redirect URL: https:///api/v1/oauth/service-now/callback, This URL can be found from the Indeni ServiceNow Integration configuration: Settings > Integrations > ServiceNow. If the ping fails, the system administrator needs to investigate why there is no connectivity. The JMX Port for default installations of Coherence is 1099. Limit Discovery to a change window, so you are alerted to any action outside this window. Windows Management Instrumentation (WMI) (default : 445). Solution: Contact your IT department to give Enterprise Manager access to the port used by the ServiceNow web service. Or register your new account on DocShare.tips. API traffic. Windows Management Instrumentation (WMI) -- Port: 445, Remote Procedure Call (RPC) (default : 135), WebSphere application port (default : 9080), Telnet Port: 23 (if mode of monitoring is Telnet), SSH Port: 22 (if mode of monitoring is SSH). If not, no username/password is required. User Names and Passwords are stored in the PGSQL database that is bundled along with the product. Enable JMX for monitoring. Please Note: Indeni does not integrate with ServiceNow on-prem offerings.Indeni integrates with ServiceNow Kingston or later releases. Enable JMX for monitoring. Collect the user ID and credential information. Applications Manager's Web Server port should be accessible from the APM Insight agent server (default:9090). From ServiceNow, navigate to System OAuth > Application Registry and then click New. To change these port numbers, first update the /etc/services file, The User-name specified should have access to the databases to be monitored. it is the Intranet side of SafeLinx Server, Subordinate node in a cluster listens to receive then: There are other default ports on which the SafeLinx Server listens. Indeni offers three trial methods for you. Copyright 2005-2022 Broadcom. What is MID Server4. HCL SafeLinx has several components that might have separate and distinct software versions and build levels, which are important to provide to the support center. Solution: Verify that the hostname/IP address configured for the connector is correct: From the Enterprise Manager console, click the Setup menu, then select Extensibility, and finally select Management Connectors. SSH Port (default : 22), if mode of monitoring is SSH, SNMP Agent Port (default : 161), if mode of monitoring is SNMP, To monitor a Windows Server the user must have "Administrator" privileges. By continuing to use this site, you consent to this policy. STEP 1:Enter the ServiceNow Instance name and Portal URL. The default port number is 161. Use this section to assist you with problems that you might experience, including problems with installation. The configuration was saved. What is the difference compared to other vendors? Check out this link to know more about restricting the ports in the target server: https://support.microsoft.com/en-us/help/154596/how-to-configure-rpc-dynamic-port-allocation-to-work-with-firewalls. Make sure you are connected to the internet and can access Site 24X7. Create a new user in ServiceNow for Indeni to communicate with ServiceNow via REST API. For OAuth2, enter the Client ID and the Client Secret. If you do not include the BASICAuth script described in Configuring ServiceNow to Support the Enterprise Manager ServiceNow Connector, the following error will occur: In Enterprise Manager: Connection test failed, check oms log file for details. Click the name of the ServiceNow connector. The OpsLogix SCOM ServiceNow Incident Connector allows you to: The OpsLogix ServiceNow SCOM connector provides an easy way to synchronize SCOM alerts with ServiceNow incidents. the nodes are inside the DMZ, there is no firewall implication, otherwise You dont need to install any additional software in your SCOM environment and you dont need to open any additional firewall ports for ServiceNow to communicate with SCOM. In this example, we select only Critical and Error. In ServiceNow: Insufficient rights for creating new records: com.glide.processors.soap.SOAPProcessingException: Insufficient rights for creating new records. On the Self Update page, select Management Connectors from the menu. From the Enterprise Manager console, click Setup menu, then select Extensibility, and finally select Self Update. Note: If the performance data collection is not enabled in AS400/iSeries, you need to start it by using the command STRPFRCOL or GO PERFORM-->COLLECT PERFORMANCE DATA-->START PERFORMANCE COLLECTION. Cause: The user name or password for accessing the ServiceNow web service is incorrect. Table 7-1 Enterprise Manager Error Messages. User with CONNECT and SELECT_CATALOG_ROLE roles. They are listed here so that you can determine if there are port conflicts with other software in your environment. ServiceNow is a Software-as-a-Service provider of IT service management software. The ports listed in this section are internal to APTARE IT Analytics, used to communicate within the Portal server. If the Apache ZooKeeper is running on JDK7 Update 4 or above, the port number to which the RMI connector will be bound should be set using the system property "-Dcom.sun.management.jmxremote.rmi.port=1099" in Apache ZooKeeper for connecting from Applications Manager through firewall. What credentials you need for Discovery5. The Secret Access Key of the AWS. If the Apache ZooKeeper is running on older versions of JDK, refer http://www.netcluesoft.com/rmi-through-a-firewall.html for setting up the port number for RMI connector communication. This section explains how the Applications Manager can be accessed behind a firewall. User should be an administrator. If the test fails when configuring the connector, then the error will be in the emoms.trc file. The term Broadcom refers to Broadcom Inc. and/or its subsidiaries. Review the port numbers required for use by the SafeLinx Server and the instructions about changing them. The SafeLinx Server listens for dynamic configuration User with privileges for executing the script and accessing the output file. Leave the field blank and ServiceNow will automatically generate a client secret. Set up one or more notification rules as specified in Automatically Creating a Ticket. The Management Connectors page appears, which shows the installed connectors. If the hostname/IP address is incorrect, provide the correct value, then click OK. To get started with configuration, enable ServiceNow from the UI: Settings > Integrations > Add New Integration > ServiceNow, Prior to 7.3, enter the following in the browsers URL: /#!/settings/integrations?servicenow=1. Provide a friendly name such as indeni-rcdemo1 to identify the client application. Bi-directional data sync between SCOM Alerts and ServiceNow Incidents. In addition, before contacting Support, you should prepare by completing a support checklist in which you collect and record other information about your environment. Add the JMX Applications monitor after providing the relevant details. SNMP Community string with read privileges. Administrator username/password [WMI mode]. The user should have admin privileges or the DB owner for master database. Windows Management Instrumentation (WMI) (default : 445) If your ServiceNow user account does not have the correct permissions for the out-of-the-box templates, the following error will occur: In Enterprise Manager: Failed to create a ticket on the external system through connector ServiceNow Connector. If the URLs specify a host name, make sure that the host name resolves to the correct IP address. Step 2: Define what severity issues you want Indeni to automatically open an incident ticket. If the Apache Kafka is running on older versions of JDK, refer http://www.netcluesoft.com/rmi-through-a-firewall.html for setting up the port number for RMI connector communication. Otherwise, no username/password is required. Fire walls act as barriers preventing unauthorized access to a network. Network Security Infrastructure Automation, Network Security Infrastructure Documentation, 1.4 Migrating from Ubuntu 14.04 to Ubuntu 18.04, 6.4 Proxy Settings for Indeni Insight access, documentation for the ServiceNow Orlando release, Network Automation Infrastructure Automation Documentation. Bidirectional Internet and Intranet side of about changing them. This will be the caller field on the ServiceNow form. Visit our Blog , Krijn Taconiskade 2721087 HWAmsterdamThe NetherlandsCall us: +31 20 893 2048, Office hours are9am5pmCET (Central European Time). This chapter covers the following common problems: ServiceNow BasicAuth Script Not Configured Correctly. On the Interceptor page, click Create an OAuth API endpoint for external clients and then fill in the form. This invokes edit mode, enabling you to configure the connector. All you need to do is configure the connector through the configuration endpoint (webpage) and download/import the generated Management Pack into SCOM. Next, map Indeni Severity to ServiceNow Impact.While Indeni categorizes issues as critical, error, warning and information, ServiceNow supports three levels of impact the issue has on business. How to setup discovery2. If the Apache Kafka is running on JDK7 Update 4 or above, the port number to which the RMI connector will be bound should be set using the system property "-Dcom.sun.management.jmxremote.rmi.port=9999" in Apache Kafka for connecting from Applications Manager through firewall. If Authentication is enabled, enter the Username and password for connecting to the JMX agent. Click here to see powershell prerequisites. SSL Port (default 8443) - for database syncing, Windows Management Instrumentation (WMI) (default : TCP 445), Remote Procedure Call (RPC) (default :TCP 135), Target server uses random port above 1024 by default to respond back for remote communication (DCOM) (default : TCP 1025 to 1030), Ensure that you have the RMI Socket port (step1) and JNDI Port (step4) are opened up in the firewall. Note: It is important to know that all ports must be opened for bi-directional communication to take place. This lists the IP address that was resolved for the host name. Refer to the OMS logs to identify the exact error ID, if needed. Enable JMX for monitoring. The internal PGSQL database allows only the localhost to access the database through authenticated users. http://www.netcluesoft.com/rmi-through-a-firewall.html. The following are common hints that can help you troubleshoot problems with the SafeLinx Server. To set up and certify these "special case" environments, a port and directory/application conflict audit would need to be performed on the target portal system(s). Solution: Verify that the port number configured for the connector is correct: From the Enterprise Manager console, click the Setup menu, select Extensibility, and finally select Management Connectors. If the port number is incorrect, provide the correct value and click OK. Is there a road map for the management pack? The Port ID where the management plugin is configured (default : 55672), WebLogic Integration port (default : 7001). Create a ServiceNow incident for any (or selected alerts) in SCOM. Cause: The IP address specified in the URL is invalid or the network is down. Close (or set any other resolution state) when a ServiceNow incident is resolved or changes state. The OpsLogix SCOM ServiceNow Incident Connector enables you to bringing service desk and monitoring data together. However, if you are unable to use the root account, you can use a 'view-only' profile to add the servers. Find the error message in Table 7-1 that matches your error message, then refer to the corresponding section(s) indicated under Possible Cause for instructions to diagnose and correct the problem. If the Java application is running on JDK7 Update 4 or above, the port number to which the RMI connector will be bound should be set using the system property "-Dcom.sun.management.jmxremote.rmi.port=1099" in that Java application for connecting from Applications Manager through firewall. This invokes edit mode, enabling you to configure the connector. Windows 2000, Windows XP, and Windows Server 2003 use the following dynamic port range: If your computer network environment uses Windows Server 2012, Windows Server 2008 R2, Windows Server 2008, Windows 8, Windows 7, or Windows Vista together with versions of Windows earlier than Windows Server 2008 and Windows Vista, you must enable connectivity over both the following port ranges: Port in which FTP or SFTP is running (default:21 for FTP, 22 for SFTP). This will display the Management Connectors page. Communication between the Indeni server and the ServiceNow instance uses HTTPS port 443. Access case studies, reports, datasheets & more, Instructions for getting started with and extending Indeni, Global trends, data powered by Indeni insight.
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