(Amazon has ruined all of us.). Recommendations are independently chosen by Revieweds editors. Ruggable uses Fedex for US deliveries and DHL or Fedex for deliveries to Canada. Turning to ruggable.com, I found that almost every Ruggable rugs review featured on is positive and rated 5 stars. Can be a little cumbersome to line up the pad and cover. This is now December 15th, Ive sent them three emails requesting a response NOTHING! And yes they are so cheap looking. This absolutely matters!!! And Shipping is sloooow, in my opinion. Or spill-proof as they state on their website. However, customer service is key to any business. If they dont agree that they are clean for some reason, (two were still in the original packaging) then they should offer to return them to me. HORRIBLE business practices. Because they looked like really nice rugs. I post it all right here on my LTK profile. We purchased a ruggable because we have a new puppy. Youll need to send the items back on your own accord. Of course its going to be thin. You have to remember that its a machine washable rug. For an online merchant I find that the user interface is probably the worst ever (SERIOUSLY). I think the concept is great a beautiful washable rug. Would you recommend them otherwise if not for the price/cost to ship to Canada? I received two rugs and an extra pad that I ordered thinking I needed to order a pad separately. Ruggable also only ships to the US (including Hawaii and Alaska), Canada, and the UK for now. If Im doing a heavy-duty cleaning, I make it a point to vacuum the tops AND bottoms of the rug pad part. Overall this is not a rug but it is pretty cool. Routine maintenance for the cover requires merely a good sweep, shake, or vacuum. Sell it on eBay or on a local Facebook page. HORRIBLE customer service. Having years of experience with flimsy doormats that slip around easily, I was delighted by this doormats durability. They are difficult to deal with. I am now fully expecting a poor user experience with their products as well AVOID these JOKERS its just not worth the non stop aggravation. How do you think we make money to spend money if not in the USA by the USA? Both layers of this rug are thin and low pile. Their site now says they will exchange also. They make themselves unavailable. They seem to be work better in bathrooms and in kitchens as runners. The idea is that the rubber mat acts as a shallow tray, into which you insert the doormat cover. I was intrigued. Patience is indeed a virtue! I agree with trying to set the rug by yourself. As others have noted, these are no pile / extremely low pile printed fabric sheets on top of a Velcro pad. Without a steam cleaner, I started to think about the dirt and dust that would surely be trapped in my beautiful 57. Not able to click on items already in basket to view again, need a copy and paste, click on logo in a email to get redirected to website does nothing, try to log in to your account to try and track your order is impossible, ask for assistance from customer service and nothing happens ( I could go on but you get the idea) I have not even received my rugs yet BUT I will NEVER order from these jokers again. The bottom layer is a non-slip pad that grips the floor and acts as anchor, then an inter-changeable cover lays over top.This innovative technology keeps the cover securely attached to the pad until you remove it in order to change or wash it. Saved me the nightmare. I didnt think Id be impressed. Im about to cry due to the fact that I put this money into the rug and was so excited to now being so frustrated with the product. May I ask how much you paid for duties? But, as I said, it does not work. Moreover, the variety of 37 different designs to choose from in a range of colors and patterns makes it easy to select just what you want. Mud, Grass, Barf, Jelly Goo, Milk, Juice, Red wine (that one is from the adults.). Very pretty patterns. I, You guys have to see these adorable playhouse makeovers. Ruggables website makes the selection and ordering process very simple. And then I had to exchange it for a different size so it felt like months before I had my rug. Along with drink coasters and dish towels, a doormat is a household item I have never given much thought to nor spent a lot of money on. I used two of them in bathrooms, which works well since they absorb water and dry out quickly. Its not that I changed my mind because the rug came to our door pristine it simply was not the product for which I paid. Who wants a company that you cant talk to.They wont be in business long doing that. Now I just wait. Send me something that is not accurately showcased on all your social media and expect me to pay more to simply get my money back. Ive requested a refund at this point in light of the poor quality of the other rugs. Their $25 return policy shows me that they need something to fall back on because their products are not very well made. The exchange on the dollar, coupled with shipping costs and duties make these carpets/rugs very expensive. Recommendations are independently chosen by Revieweds editors. Thank you all for your honest reviews and for saving peeps like me the nightmare. ((This post may contain affiliate links. I do wish they offered a slightly longer size, the longest is 10 feet. If you catch the stain early, you can just get away with a quick spot cleaning and be good to go. But, in the end, my routine is to pick up something nondescript and inexpensive from the nearest discount store, reasoning that a spot to wipe off dirty shoes is not worth more than a second thought and $15. Set your expectations accordingly. Two small mats. A runner. How are they holding up? Since my house is a traditional Cape Cod style and my tastes run fairly conservative, I opted for the Looped Solid Light Coir Doormat, which has the neutral look of a natural fiber rug. These rugs are a bit stain-resistant, to begin with. I received a rug that doesnt look like what I ordered. Love swapping up your home decor? Ruggable also states to avoid using autonomous robotic vacuuming systems on a Ruggable rug. 2022 Reviewed, a division of Gannett Satellite Information Network LLC. Ans they are not non slip. I was offered a 25% discount after I brought all of this to their attention. I was not looking for a discount. Once products are shipped, youll receive an email notification with tracking details to keep tabs on your new rug. Ive actually never used a stain remover on these rugs. Head to ruggable.com and start your search. I have a rug I do not want and no way to return it. Initially, I was skeptical that a doormat could justify a $149 price tag. After hearing from both the brand and customers, I learned that Ruggable covers and pads are easy to clean and the brand is truthful in its claims. Shame on me for not ordering only one to see if I liked them. We felt dumb that we couldnt get it to line up with the pad we tried for a while. Ive used both my Shark Lift-Away AND my Dyson Cordless vacuum on these rugs without issue. I simply asked for a full refund without any additional costs to me. Now they have blocked me off their main IG page. This Ruggable review would not be complete without a pros and cons list. Longer runner sizes (12 feet+) not available. What will I cover in this Ruggable rugs review? Was way easier to reset on the stick Mat than the first time. If I was going to put one of these in my living room or playroom, I would consider their new cushioned rug pad. Heres what I found: Though this isnt exactly a way to save, I thought it was worth including here. Rugs, I mean. Ugly and cheap looking nothing like the picture online at all. After ONLY 2 weeks of use the seam around the edge started unraveling. Ive owned these rugs for over a year now. The pattern is nice, Yellow Chrysanthemum 35 but not as bright as pictured. A lot of people are not aware of this, but you can switch up your Ruggable Rug designs fairly easy. I have turned the other way and now walks in that direction. Ruggables Cling Effect technology is very strong (read sticky), so dont just plop the cover down into the rubber mat or it will be hard to square up and smooth out. Do not buy Ruggable rugs! Its stylish, 2-piece rug systems are lightweight, machine-washable, and stain-resistanteverything traditional rugs are not. But the fact that this one is both attractive and sturdy, super easy to clean, UV- and mildew-resistant, and sustainably manufactured is persuasive. Just a question as to how to stop my runner from walking. A doormat can add personality and comfort to any home's entryway. I paid with PayPal (thank goodness!!) Sure, the one in my bathroom fits nicely in the washing machine, but this larger piece definitely couldnt. Your email address will not be published. Beware and do not waste your money! The bottom layer is a fuzzy, velcro rug pad on which the top layer clings to. Note: this page may compensate happy customers to somehow sing the virtues of a company that has none. If you still have questions, the Customer Care team can be reached by: Explore other options for home and living. In 2010, Jeneva Bell had the thought to create a washable and more livable carpet rug. I am really disappointed in the company :overall return policy, customer service, and bait and switch marketing.. I wouldnt return. It is showcased as a beautiful and classy rug on the site and on IG, but did not arrive to our door as shown. Please use a valid email. My favorite? Run they never respond to return requests after multiple follow ups after using the website. Theyre also hypoallergenic and, Ill stress this again, machine-washable. An absolute nightmare to get laid flat on the velcro pad. Cheap made in China crap! The quality is not very good either. Some of my Ruggable rugs arrived quicker than others. You can exchange an item for free but only ONCE. This is pathetic, terrible customer service and I will continue to complain and write further reviews until I receive a RESPONSE from them. To the point I am convinced the company is a scam. Switch up your entryway's look from classic to playful. Otherwise, a quick cycle in the washing machine should do the trick. When I realized this was not intended to be used on carpeting, (I had them for two days) I emailed Jazmine at ruggables and she advised me to return them. Washes well. )). How it works is that Ruggable Rugs have a top layer and a bottom layer. All the rug photos on the website show very even edges all around the rug when it is placed on the grip pad. Ruggable solves that problem. Surprise, surprise, none of my emails are being responded to now. All of it came out in the wash with just detergent. They do not replace my $$$$ Turkish carpet but its perfect for our family room, and entrance where the dogs lounge and we hang out all the time. US deliveries typically take 3-7 business days and Canadian deliveries take 7-14 business days to arrive. The cover can be removed when dirty and washed in a standard-size washing machine. But the best thing is that if you want to switch up your look, say from classic to playful, the covers, being all the same size, are interchangeable. SoI am still looking for quality rugs for the rest of my home. Little tiny blades of grass seem to get stuck on the edges of the rug too, which can be annoying. The video shows almost perfect lineup of rug with grip pad. Go to ruggable.co.uk to see your shipping options. Two thumbs up. The rug was not the color shown in the photos it was a much darker blue that did not fit the room. I messaged them on FB Messenger (after receiving no response from the website) and told them what happened and sent detailed pictures. I earn a small commission if you make a purchase through these links, but at no extra cost to you. Using cling effect technology, Ruggable washable rugs use a patented 2-piece system. Its a great way to save money on redecorating. I hope this helps if you are deciding whether or not to purchase a Ruggable Rug. It is important that I note in this Ruggable rugs review, that sample sale items and sample swatches are final sale products and not eligible for return. If the cover is more deeply soiled, just toss it in a standard-size washing machine and run it through the cold wash cycle with mild detergent, then dry on low heat. This is not how American companies do business, DONT buy these, youll be sorry. They do not stand behind their products and do not honor their posted warranty. I find that a lot of dirt and grass gets stuck on the bottom of these rugs,( the rug pad part). BEWARE!!! To start the return process, email Ruggable staff with the following information: All returns must be shipped in original or similar packaging. All the reviews on the website are clearly fake, there is zero place for me to review / zero email asking. We have a screened-in porch and this is an awesome idea to have a machine washable rug. You betcha. It is all good and well when youre happy with your purchase, but if you get something for which you didnt pay, and not in a good way, there is no accountability. Today after several emails back and forth with Kimberly, I decided to call instead. In answer to the question, Is it really washable? one wrote: Yes! All rights reserved. I purchased several of these rugs and the last ones I received which were 2.5 x 10 I ordered three only got one. All in all, these rugs are really washable and easy to clean. After washing it in cold water, it was nearly dry, so it only needed 10 minutes in the dryer on low heat to completely get there. Consequently, there is no tactile sensation associated with walking across a well-made wool carpet that has softness and texture. Is it a cozy rug that my feet sink into? Between the time I placed the order for my doormat, and the day it was delivered to my home (again, a span of 27 days), I received 20 promotional emails from Ruggable. That means theyre both water and stain resistant. They said they would replace the cover at no charge citing it must be a defective cover. I will keep it as I dont want the hassle of returning it and I like the washable feature as I have it in my kitchen. Also, have you had any issues with the rugs personally? Offering practical, functional, and super stylish solutions for any living area or work space, Ruggable rugs come in 9 sizes including these best-sellers: Bare entryway? My experience has been the polar opposite of many other respondants. In summary, these carpets are low-end and poor substitutes for real carpets that reflect high craftsmanship and pleasing aesthetics. And its a ridiculous policy I will never shop at a store that has that kind of penalty for a return. I asked for a supervisor to call me back. The rubber mat, or base, can be spot cleaned or hosed off. I would go as far as calling a bait and switch for the @cynthiarowley Jamela Jade Rug. ), Easy to Clean, Machine Washable, Stain Resistant, Non Toxic Design (Pad is latex-free, recycled polyester), Available in a Variety of Patterns and Designs, Offer cushioned rug pads/plush rugs for more comfort under foot, Easy to change looks with an interchangeable rug cover. Youve reached the end of this Ruggable rugs review. Its his spot to lay if hes not on his dog bed.. and then followed up by email to question a minor charge that I believed to be an error. I waited an hour with no call back, then sent a reply email to Kimberly requesting my order be cancelled (3:45pm). The price is high for a doormat (Im used to spending less than $50), and I dont see myself washing my doormat. I am a vacuum freak and would never put anything in my house that I couldnt use my vacuum on. Also literally first day and the corner is coming unraveled. Maybe you want to go from Traditional to Modern you can do it with Ruggable Rugs! So perhaps that will help with the return/shipping issues. I was watching the Today show and they did a segment on these washable rugs that you could throw in the washing machine. Speaking of which, you can now buy these rugs on Amazon. Im tempted though! Not remotely black. When scouring the internet for customer opinions on Ruggable washable rugs, I saw plenty of good, but as to be expected with any brand, also some bad. I would really do my homework with this company. The product experts at Reviewed have all your shopping needs covered. But they will not budge. The rave reviews on the ruggable site are really misleading. There is no gap visible where the grip pad ends. Hopping off of Amazon, I bumped into a Ruggable rugs review by 3 HGTV editors on HGTV.com. Simple. I am returning it, and I am really scared theyre going to charge me for things because the email says they inspect it heavily. Ive called PayPal, so hopefully theyll be able to assist. This made me smile, but what piqued my curiosity even more was when I picked it up. It can make or break a space and totally sets the tone. This is a company that will expect you to shell out more of your money for their sketchy and questionable business practices. TERRIBLE RUGS, DO NOT BUY!!! The third one I tried for my dining area, and the rug simply did not work out in terms of size or aesthetics. Copyright 2022 decorhint, 11 Coffee Station Decor Ideas Youll Love, The Prettiest Beaded Chandeliers (at all price points! I tested two sizes: 5x7 and 3x5, and both easily fit (separately) into my top-loading washer.. Suffice it to say, I DO like these Rugs. as required under their 1-year warranty (I mean its only been 2 weeks!) LOL.). . Uuugggg! they may have attractive patterns but I give them, their customer service and product an 0 rating. I feel like so many businesses now have terrible customer service or only show appreciation for new customers and not loyal customers. I had no problem with my putschase. Super soft Dried in 2 turns in the drier. Im perhaps in the minority on these comments, but Ive had absolutely no difficulty with either customer service or the quality of the rug. I have drooled over thick monogrammed mats in high-end outdoor furnishings catalogs and jaunty striped ones made from recycled nautical rope. I really wish I had seen this site before buying one. Re-use is not permitted without explicit written permission. You dont have to be in the over 30 club to appreciate this one, though Ive noticed my love for home-building has noticeably increased over the past few years. I cant even get the right effect after several hours I just blew off. Covers are completely replaceable and my favorite part: they come in a wide variety of colors and designs. The process was fairly seamless. Purchases you make through our links may earn us a commission. All they will offer is a 25% refund. Since then, I have purchased four more Ruggable Rugs. Still waiting for my third rug. Rated 4.3/5 stars by 54 shoppers, I found that the majority of positive reviews came from parents and pet-owners who lauded the rugs for being durable and easy to wash. One Ruggable Rugs review read: To me it has an indoor rug look with an outdoor rug feel on top but cushiony when you step on it. They made me use two boxes to return, when one would have been more than sufficient at a cost of $25 each. I have included a sample for the Zinnia Blue 35 rug on Amazon just below in this Ruggable rugs review. I thought it would be helpful to put together a Ruggable review the pros, the cons, what I wish was different, etc. (Doormat covers can be purchased separately from the rubber mat and cost $60.). Makes sense to me! Now what? Important note: These estimates do not include the 1 week it takes for the rug to be made. Ruggables claim to fame for its area rugsin seven sizes, including round and runnersis that they are machine washable. I love it and so does the dog. In real life my rug is at least 1-1/2 inches longer on both ends than the grip pad. It might turn the brush off occasionally but you can just turn it off and then on again and the brush will start up again. Ruggable has a ton, and in fact, you can even sort your search by color to streamline the process. Great for parents and pet owners, the brand has proved its worth in every home, garnering a 1.5M social community and features in notable media outlets like NBC, New York Magazine, and Forbes. The doormat arrived in a box lettered boldly: Not your average doormat. Horrible customer service. No. All it takes, Im rounding up the prettiest beaded chandeliers for all budgets! The top layer is the actual rug with the design on it. Replacing on the pad is a nightmare. I had it perfectly placed within less than 10 minutes. Washed up beautifully. And in reality it is too short for the rug. The clincher for me is that I can say good-bye to my yearly trips to the discount store for yet another doormat that wont last more than a season. I am ready to go to the Better Business Bureau about the business practices. I, A roundup of all the smaller, not as well known decor shops, This Outdoor Patio Dining post is a paid collaboration between me and, A look at inspirational coffee station decor ideas for your home. Rug covers are machine-washable, though, I should note that products sized 2.5x7, 2.5x10 and 3x5 fit into a 2.2 cubic foot washing machine. The layer that goes underneath can be vacuumed but is NOT machine washable. I received my doormat in 27 days. DISGUSTING, just a DIGUSTING company to deal with from start to finish. Ruggable runners create a polished yet practical transition. They are comparable to throwing a piece of printed cloth on the floor with Velcro underneath. As an Amazon Associate, I earn from qualifying purchases. When you want to wash them, you separate the top layer from the bottom layer and throw the top part in the washing machine. Purchases you make through our links may earn us a commission. @ruggable They misrepresented a rug purchased weeks ago, just recently arrived, and then expect you to pay for return shipping in order for you to get your money back. I ordered 4 rugs using a discount from a friend. Unbelievable I cannot leave a review on their site. Check out our reviews for: These rugs are cheap and cheap-looking, essentially. Things like trouble replacing the cover, texture, and fraying popped up from time to time, but overall, werent all that common. I ordered one over the summer (granted this was during quarantine times when everything was shut down), and the rug took almost two and half weeks to get to me. This is not acceptable and I am now working with my credit card company to dispute. Their return policy states that you have to pay a $25 processing fee to have an item returned. SAD. I must admit, thats good service. Okay, Not my words but those of a random customer thats thrilled with this company. Pick from: My favorite part about rug shopping is digging through colors. Do not buy, they are defective by the companys own admission, because they make crunchy noises and their solution, washing doesnt help. I have been emailing their support for over a week with no response. Ruggable washable rug pads can be spot-cleaned by hand using these steps: For extra precaution, I learned that a natural compound like Borax or EC3 is safe to use on the Ruggable washable rug system without any worry of compromising the rugs integrity. Overcharged me and now wont respond, even to BBB complaint. I bought the black buffalo runner. A google search for this Ruggable rugs review showed that its life-proof rugs are available for sale at quite a few retail locations across the US and Canada including: Want the shopping ease that so many love from this brand? I am always amazed that some persons think that no one in the USA needs an income. Thank you. I had zero problems with this company and love the look for the money.
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