Which about a month. Burnt pizza = send it back. We will never ever buy at rooms to go.. you should not either sales are good but repair, delivery and customer serviceHORRIBLE. Afterwards, a rep from RTG delivery (Brookshire, TX) called my husband's phone #, when I had left my phone # as the contact #. Upon delivery the furniture had off-gassing. Upon confirming my address, they send a second note saying that because I moved, they will not evaluate or even consider repairing my couch. To be fair, I decided to purchase a small table part way through the visit, in addition to what my roommate was buying. With their proprietary collections that make it easy to match a set of items to your specific space, customers can quickly design the right outdoor space for them. He was not very courteous and he said that wasn't his job in the company. Summer 2022 Updates: Many in-stock pieces offer quick shipping estimates with some reports of shipping delays. I waited until one minute after their delivery window. I payed for them to take my old mattress away. They didn't care about their safety let alone mine. I told the manager (forgot his name Osam Oran or Usam) that I am purchasing a bed today no matter what store sold it to me- what would he be able to do for me on the price (about $900 inc del, taxes and insurance) He said rather abruptly "M'am the price is what it is" and other stores don't have this bed. In less than a year, we began to notice the stitching coming apart from the chase cushion. Can't even enjoy looking at furniture without an employee 5 fucking feet up my ass asking about you need help sir about finding anything? We told him several times that the store told us it would be assembled. I recommend rooms to go! When our new cabinet arrived it looked terrible. scheduled a delivery date. Bought a living room set, the delivery was horrible and the store managed to charge me TWICE for my purchase. Which we were 100% okay with. Overall, just not the best experience. I was there today. Would anyone ever pay for a delivery prior to its arrival? Now I have to have they come replace the headboard and now fix my wall. It's almost noon now & I've been on hold for another 3 hours. My wife later went to the store to speak to someone. Well. We went into the store and ordered Furniture through the sales person Ginny which was an easy process. We ordered a queen bedroom set in November for my thirteen year old daughter's Christmas present. The Acceptance now! She then said oh he didn't give you a pamphlet well he very obviously didn't. and I asked what other optional things are on the contract my mother mentioned the liability waiver and he procced to say that it was required. No damage to bed that we've seen. I called RoomsToGo Customer Service and Susan handled the complaint. My husband then called the RTG # back & was told that the delivery driver was still in our area & would be returning that day to make the swap. The pricing they showed was almost always for the dumbed down version and not for what was right in front of us! We looked around for awhile and if we passed he made sure we were still doing okay. The bottom line: The Rooms To Go on Greenlawn sold the $5,000 bed to us but blames the delivery serivice for messing up the delivery - both times. I received a text message from Rooms To Go on August 16th, 2017 stating that our cabinet would be delivered between the hours of 4pm - 8pm. However, there have been some reports of durability issues for some customers -- with some reporting issues with longevity of materials. Rooms to go doesn't make the furniture you geese. She insisted that the product stay. We were initially deterred from purchasing anything due to an overly aggressive salesman. Should have listened to others when I was told that they never found anything of value in this store!!! Salesman failed to explain fully what the "express" delivery option meant to include an all day (0700-2200) delivery time frame and no refunds or cancellations. When I decided I was going to ask to void my order from yesterday a manager named David stated that he wasn't sure if he could refund/void the order because the furniture was already on the truck to be delivered to round rock as we paid for express shipping. When I arrived home I measured the wall and the mirror was to big, so I called David as instructed to cancel the mirror, he said he would do it right away. We asked specific questions about the pieces we were buying and were told lies about them. So I made the purchase. We have previously had great experiences with the store in the past, but I am never doing business with this store again. Literally drove away without letting me look at the sofa I PAID for and WAITING 3 MONTHS to get. I found the mattress selection to be rather minimal, but I was awestruck with the overall store. Can't keep to a delivery schedule. After four days of furniture shopping, we furnished our new home at Rooms To Go. I will never use RTG again. With this innovation and low entry price points, Rooms To Go has expanded to be a serious furniture retail chain in the eastern US.Customers report being intrigued with the styles of Rooms To Go offerings and designs. Rooms To Go offers outlet prices both online and in-store at over 20 locations. 150% do not recommend this company to anyone. And guess what else..the guys were cool. Fortegra informs us that stitching is not covered as it is a manufacturers issue! After 2 phone calls, 4 online chats, and 2 unanswered emails I have still not gotten those instructions or any sort of resolution. She didn't overwhelm me, took her time, and helped me find the couch I needed. My kids are in bed, no you can't come in! So hubby & I walked in on a Tuesday to look around. Extremely rude and talk down to you. I would have most likely cancel and went somewhere else but I would have been still open to do business you guys another time. Justin Mead who is a customer service representative "supervisor" is arrogant and rude to customers who wait on the phone for 30 minutes just to talk to him!!! When I let a couple members of the staff near the front door know they said they make sure. I thought it was weird. I would rather be protected with a warranty than not be protected. I turned my head over my shoulder and made eye contact with him as well. Still $40. We asked the sales associate and he ensured us that the deliver drivers would assemble the crib. We just moved to TN from CO and had a limited budget for furniture since we were replacing our whole house worth. So far RTG delivered a recliner of a wrong color. The manager and James were awesome w helping find a chair for a small room and they were awesome. Combine cheaply constructed furniture and delivery that's more like an item pushed from a moving train and you understand why it's sometimes called "Rooms To Break!" I told him I was working and he said that he would take care of this when I made the purchase and if there was ANY problem call him directly. The store it self is great but this really open my eyes on seeing how a manager treats her employees. Prices may vary between stores and online. They are all in it to make commissions-not really caring if your happy-and they've set up a trap to keep those commissions. We had to reschedule the delivery for a third time. Now when I'm looking for additional furniture for my dining room and living I will not be using Rooms to go. After a discussion, since I felt I should not be charged this additional fee, I was told the fee would be waived. That's what they did right before bringing me a deformed, unsleepable version of the mattress we ordered. You can do way better, I promise. I see no end in sight & I am SUPER frustrated. It seemed every time we decided on a couch it was unavailable in the store, or was not available for a long period of time. He returned my call the next day explaining that he had spoken to the store manager, & asked that I return to the store in order to redo paperwork for the swap. However, as soon as it arrived home, I connected it to sit. The selections are great. Second delivery a week later , 2 pieces still damaged and need to be exchanged so I'll have to miss work for the 3rd time so they can deliver. The experience in the store was good, but after the sale is when things go bad. I found the perfect queen bedroom set and it is gorgeous. (because by now, I know that real quality is out the window), he had no idea! I contacted customer service who basically tells me touch luck as you are no longer in their service area and they have no technicians in this area and it is in your warranty terms and conditions - clearly this should be mentioned and initialized to confirm you understand this VERY important issue considering they only service 11 out of the 50 states (less than a quarter). I loved the set and didn't want to return it. They arrived 6 hours late. However, the guy we worked with still hasn't called us back to help us resolve the problem. The same head rest after 8 months of use is pealing/discolored. Best customer service I've received in a very long time! Todd was very patient and knowledgeable about all the inventory available. This is more about Rooms to Go financing through Synchrony Bank DONT use them!!! After going back and forth trading phone calls, I was told that there was nothing they could do for me because their technicians weren't allowed to inspect the furniture. If you except your stuff to be delivered at one time, promptly, and in working order: run! Really? If you do decide to go there at least don't use him as your rep. If you need parts you have to the following 1 call 800 number and explain your problem to people who have no customer service skills 2. Christine Keeler was our sales associate and by the end of all of it she was like our new best friend! Saying that if something happens to it I would be responsible. And refused to pick it up, The price DOES NOT match the furniture and service, Avoid Rooms To Go Furniture Is Trash 5000 1 Year Later Falling Apart, Very Poor Delivery Service, Store was Good, I put in an order on 3/10/21for a bedroom set. I spoke to a manager Chris. Ask for Zen!!!!!! I have been a loyal R2G customer for over 10 years. Anyone trying to make a decision whether or not to use Rooms to Go if it requires install, make sure they ACTUALLY install the furniture. The worst shopping experience of my life!!! My time is valuable just like there's is, but they're getting paid for this. But during our visit, we kept seeing store employees sitting on the sofas and chit-chatting with each other, which is weird. It should have been a separate order. After arguing with corporate and sending pictures, they sent someone to review who ultimately signed off on a swap. This was the case as I had already priced and selected the furniture on-line prior to me coming into this establishment. I am going to try to visit another store but this location will not be getting my business. I was notified that the remainder of the order would be delivered Feb 25th. Super inconvenient and qutite stupid honestly. I bought a lot of stuff for me and my mom and also my brother, each one of us have a problem with the order and when we reserved the order the delivery guy reported everything was not right in our order, I wait for more than week or so I didn't receive any response from them, I call them asked about my right stuff they said we didn't have anything for you and your order was right and we don't have a report from the driver that you have a problem, I told them no he did wrote that down and I sign it, so because they didn't know what is going on or what they have to do they told me go to the store you bought your stuff from it and they will take care you, go to store I bought from which is far away from my house about 45 to an hour and no one can figure out what is going on and can help, so now and after a month they told me you going to get it on October 13 which is two months after I receive the order. I will not recommend this place or shop in rooms to Go again. We decided to look for a bedroom set with them back in November 2017, we chose a really nice one that was a 7 piece set. However, on the delivery date 10/10/2020, customer service left a message that they found they made a mistake with the order, they couldn't deliver. Its unacceptable that I have to wait 1year to be completed satisfied by this company that make so much money of people. Its been 3 months. We had a great experience with Scott as our salesman. My husband spoke to the manager of the store and the manager stated that it could be hair products that caused this. He was correct. and i don't want to say how much we spent, but it was A LOT. This has been the most frustrating experience I have ever had with a company specially when the issue was not my fault whatsoever. Estimated stock levels as of Mon, Aug 1, 2022. BUYER BEWARE!!! I had a question regarding a credit/gift card they had advertised in a newspaper, I asked Leonard about it and he called the manager to double check on it. description. My wife showed him where she wanted the crib and he told us that they do not build it and tried to just put the boxed crib down. I also explained to Mr. Ware that Mr. Evans had assured me that our replacement cabinet would be delivered. This info was nowhere on any paperwork. I can't imagine them putting together a bed or anything with more pieces! Ordered a bedroom set that came in over 3 months time in 3 shipments. At 8pm we called and it was after hours and got a recording. Also the store wasn't busy so there were multiple employees sitting on the furniture, saw at least a couple napping. The second delivery they never showed up and they didn't call. She answered all our questions and concerns. This sectional is crap! However delivery and customer service are terrible. There were a few nuggets but nothing I'd pay these prices for for sure! I called RTG to ask what they could do about it and was basically told "Sorry, not our problem after one year,you will need to find someone to repair it!" In was told CS would call me the following morning, no call! Which mean they hold your money and order from somewhere else. How can you? Your telling me a company with 2.1 billion in sales - that's right BILLION can not partner with other companies to make sure their customers are taken care of???????? Today I was notified that it would be March 13th. One employee stared us down when we came into the store and when we were leaving. Which after you have paid, you will get a receipt a few pages long, and on very faded, tiny lettering it says 'return policy'. So we went, had to take our 2 dogs with us, inside the store and no problem at all. Some links on Slumber Search are referral links. When speaking to them I stated I wanted a full refund and did not want delivery. When I did that, I'm told to call back in 30 days!!!! I called to discuss the dirt and was given a name of a form ;do I care ) and that someone would call me but they had no idea when?? When our delivery driver NEVER showed or called between the scheduled 12-4 drop off we called the store and we were told it was our fault! Are we ever going to get our $1500 couch? We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I must say that I wasn't looking forward to buying new furniture but the ole three way sectional starting cracking..lol Anyways I went into Rooms To Go and met Mark or Mike and he made feel comfortable so I came back the next day anf brought some new living room gearDelivery was on time and without any issues.. They have our money. These can fit a variety of styles -- such as mid-century, traditional, ultra-modern, and more. The rep then tried to reschedule the delivery for next week. After much frustration with the customer service rep she said she would put a note on it and hopefully the driver would be able to honor our request. We had to settle for a different 4 hour block of time. He simply tipped it over to show me the cheap Made in China tag. The company that Rooms To Go uses for deliveries is absolutely "Piss POOR". They did not over promise but were reasonable and accommodating. Here's hoping for the best and doing my part in discouraging anyone who I know or don't know that will LISTEN when I say "DO NOT DO BUSINESS WITH ROOMS TO GO." Ive been going through this with this company since Dec. They deliver incomplete products and then have little motivation to correct it. I called to complain the lady who answered the phone must have been eating her dinner while working chewing on my ear and absolutely no help! 2. We bought out leather sleeper sofa and reclining loveseat in 2017. They certainly don't have a problem billing me for the incomplete set though. She spoke to the driver on the phone again at 12:57pm as she prepared to run out to help open the gate with her fob. I hope that people read this and turn away from rooms to go so I can save someone else from the trouble they've caused me. For the ppl on here complaining about their stuff being damaged you have to call customer service for them to register the damage and get it fixed for you that's what my parents did when they got a table from rooms to go. By 12:59pm, the truck was nowhere to be found and we didn't hear again from anyone, and were put on hold constantly after being told by customer service that the driver marked us as 'not at home' and moved on. First of all, this is my husband's chair and he does not use products in his hair. I guess the saying is true, "you get what you pay for". made the first refund it had changed before the police arrived it was $213 and some change and after the police arrived the first refund changed to $218, interesting, plus the $12 refund to make it $230 the police officer then says your free to go, I ask for the police report number and he stated there isn't one, no crime was committed. Well, you try to find the manufacturer and see if you have any luck! At the end of our browsing all I walked away with was a feeling of just having been through a long day of deceit and over priced garage sale furniture shopping. until my toddler started crying for my attention and I had to hang up. The sup told me they were still delivering it. I felt like I knew her my entire life. I hope to hear back from you with a good helpful solution. I was wanting a comfy power recliner that would be easy to recline due to occasional backaches. The furniture is fast, looks pretty, but could be killing you with what you're smelling. So, we waited another hour and a half, after waiting all day and canceling our plans and NO ONE SHOWED. This Rooms to Go has given us nothing but problems! I made eye contact with a few reps while in there without any of them even saying a word to me. The guy luckily was able to call Rodrigo back to the pick up area, and he confirmed they could release it to me. A complete nightmare!!! Because I knew what I wanted I made a point to hurry and leave but I would have felt better if someone else received the commission. I was expecting a new table that I could assemble and set in the middle of my living room, and that's the only extra space I have. They actually dangle completely outside the leather. Our rep was amazing and super friendly. She is extremely kind warm and inviting yet not pushy. So here I am waiting 2 months for a couch that never got here. They were so loud that they could be heard throughout the store. You don't know you'll ever see it. This exprenience has been extremely dissapointing and we will never do business at Rooms To Go again. Our salesperson took no responsibility for this ineptitude. I went waited the technician went past the address I went after him in the golf cart and directed him to the driveway. That's great, but now every bedroom set in the paper has warnings about a 2-4 month delay, so we'd probably be waiting just as long. So, apparently this is a problem there as well. On a side note, I need a bedroom set in the next month or two, I really would like to shop at this store but if I get the same treatment, I am not spending my money. Delivery day comes, and everything looks so promising - then the delivery time window kept getting pushed back. ISSUES WITH DELIVERY AGAin Again saying no one was at home when in fact we were outside playing during time the delivery driver said he came. Mr. Ware offered to cr. There's not one single person in that store who deserves anybody's money or business! The build guality is better than Ikea however, I usually have a much better experience in Ikea than here. So I have called the local rooms to go that I purchased from, and so far I have not gotten any help. It's a shame that this beautiful building houses some shoddy furniture and backwards customer service policies. Well as it turns out my feet dangle about five inches off the floor. I kept explaining to both I only received one set but nobody has been able to help sort it out. June 4th is the day we are supposed to be traveling back from vacation and is EIGHT MONTHs from the time we ordered our fully paid for furniture. I tend to be very indecisive and he was more than willing to walk laps around the store several times to find exactly what I wanted! id rather sit on the floor than to order from this store again. Delivery two weeks later, they show up but would not give us the couch because they were mistakenly thinking they were picking up several other pieces as well. He had more of a "just doing my job" not relating to the customer. So after much research, I decided to go with the Cindy Crawford blue leather electric recliner sofa. I called the store manager, Moses, again to inquire why we were once again not receiving their 'guaranteed' service. We tired to call the store to get it sorted out, but they do not open until 10. then we told the driver that unless the crib was assembled, we would refuse the delivery but we wanted to get a hold of the store to get it sorted out. He called the manager Mike who continued to be unresponsive. Now waiting on phone to get customer care to have take back chair. Went this evening to look for a new dining table and Sandra was great with helping us find exactly what we wanted and made the whole thing a breeze! Rooms to go sent out someone to fix the bed the guy DID NOT fix the bed. I have a sectional now that looks like it's 20 years old. I purchased a room set 2 years ago. It's got the completely open floor plan with furniture displaced in the way that was so disorganized, it was hard for us to take it all in. The pros: Fun and inspiring selection of kids and baby room furniture. If I could enter 0 stars i would. Where do I start? We had been to a bunch of other furniture stores that day and were already feeling a bit burned out. Then out of nowhere the assistant manager Herby Charles rudely walks into the conversation without greetings nor showing any remorse and starts saying it is out of their hands and there is nothing that they can do. They started by tossing things out of the truck onto the ground. So I the emailed head quarters stating my issue and asking them if they can somehow cancel it so it doesn't affect my credit. if you want to deal with a lot of no support, long times on the 800 phone number trying to resolve issues, no customer support from where you bought it from, definitely shop rooms to go. So I called customer care and they said they could re-deliver a replacement next Tuesday!!! I was told by the bank to call the store and cancel the second charge and the sales reps kept transferring me to the bank. He then tried to tell us this a furniture store and we have to be professional as he was shouting, pointing and now trying to see what happen in the first place. C and he was VERY rude. I then emailed head quarters again to confirm that they have my complaint correct. We ended up with a great sales guy, Noah, which we stuck with through all of or furniture purchases. Be careful with the fake insurance they provide you with. They now tell us they won't deliver until October 18, 2021. I am very unhappy about this! I was also told that the account was locked until after 4 pm the following day, therefore, I would have to call back then to reschedule the delivery. So, today someone did deliver the lamp. Will be back! If I could leave no stars I would. We are literally going back to the store to try the one there again. Getting a replacement was a seamless process. This outdoor furniture was NOT cheap. Now, if I take a steak knife and poke a hole in my leather couch..they will replace it..figure that out if you will!!! I was told it could take up to 10 business days to receive an email from special orders. Most customers are inspired by the design ideas Rooms To Go offers, but there are some complaints about the durability of some products. So, delivery day comes with a 4 hour window given. Also delivery people damaged my mailbox and storm doors. I had order the dinner table in " rooms to go"which it's included one table and eight chairs at 12/2/17, and the sales told me will be deliverer to me at 01/06/18. I wish I checked their ratings before making the purchase. Will just order online if the staff aren't gonna be more personal. I get sick off that. Oh well, Haverty's has earned our business and we'll continue to go there. The only reason I didn't fully check I had to rush to hospital as I just found out my dad has cancer! She answered all of our questions, was friendly, and exactly what we're looking for when considering such a big purchase. Approx. They don't have any stock at all and will deliver to your stuff at three months or up. That would have been the 6th. He was pushy, gave inaccurate information, and failed to address our concerns. I was able to get my replacement pushed up to 5 days instead of 2 weeks, but they didn't seem to grasp how much of an inconvenience this was and didn't offer any compensation for my order. And not surprising I did not receive a call from Edward all week long. I therefore entered a note, CLEARLY stating that the couches were to be delivered to another address. called store and they said the love seat will take another 6 weeks for delivery!!
- Loeffler Randall Rochelle Bag
- Center Mount Drawer Slide Installation
- Graduation Charm 2022
- Jane Iredale Tania Lipstick
- Blair Easy Spirit Shoes
- Bond Market Outlook June 2022
- Netherlands Construction Jobs
- Shiseido Travel Retail Asia Pacific Pte Ltd
- Black Dining Table Extendable
- Car Seat Liner Potty Training
- Sims 4 Realm Of Magic: How To Start
- Babyzen Yoyo Handlebar Replacement
- Baby Jogger City Tour Lux Discontinued
- Eames Aluminum Group Chair Vintage
- Lace-up Sandals Flat White
- Strap Fastener Plastic
- Intex Quick-fill Air Pump 12v
- Rails Clothing London
- Hotel Indigo Portland, Maine
Share