(Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options). Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund. Battery still works.. 2nd (1.5yr old) Stolen out of my truck while charging battery. Great is be used and works fine thanks Sincerely Joe Ihle, DWMEIGI MG708 36V/13Ah 350W Step-Through Electric Trike. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. You must purchase the item from our website before requesting your Price Match Guarantee, Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible, The item must be in stock on the competitor's website, The competitor must be an online store, they may not have a retail location, The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..), The competitor must be an Authorized Retailer of the product in question, The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax, We are passionate about helping you find the best, We are also very passionate about our customers. recreational cyclists, daily commuters, elderly,andobese to be healthy and physically fit. We recommend taking a picture of the package and/or the item before shipping. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives. Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com. We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout. Shipping costs will depend on the shipping option that you choose and the weight and dimensions of the item(s) you have purchased. Electric Bike Paradise has no control over the financing decision. **OR You will receive an instant denial. You may return any new, unused items ordered from Razor in the last 30 calendar days. Please do not ask us to claim less than the actual purchase amount. All rights reserved. Watch this video to learn more about what the People For Bikes and World Bicycle Reliefdoes for the communities. Acopower HYG12-200Ah 12V/200Ah Rechargeable Gel Deep Cycle Battery, just purchased a Hopefully I can get that resolved soon, I already have my tax number. A fixed delivery time cannot be scheduled. COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. batteries are strong and last a long time. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. Nature's Generator 2x 100W Monocrystalline Portable Solar Panel, just purchased a Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. Most of our products come with at least a 1-year manufacturer's warranty. If you find another online store that offers a lower price then us. If you don't want an alternative product, you can cancel your order without any cancellation fee. We report the amount of the sale on the Customs form. You will receive an order confirmation email as soon as you place your order. If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com. Original shipping charges are non-refundable. Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. If your order has not been shipped yet, this is the only fee you will incur. The financing lasts for 6 months and is only valid on approved credit. The bikes are amazing, they look and feel like a quality product, we sold the first one in three days, im very satisfied with the bikes, the second bike had a broken part which your company resolved mediately, Im very impressed. The warranty information can be found under the "Warranty" tab on a product page. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender. Get 5% Cash Back with Code FLASH5 (Enter code in checkout) *Brands Excluded: EWheels, Afikim, Avocado, Green Bike USA, Emojo, Pride, Rambo, DWMEIGI, Fiido, and Renogy, We Match Any Authorized Dealers Price - Call Us Now For The Best Price: (800) 590-2738 Available: Mon-Sun 8AM-8PM EST, Low Monthly Financing Available - Apply For Shop Pay or Klarna Financing In Checkout. I would like to talk to a rep about what options I have. The bike is great, it is fun to ride and all of the functions seem to work perfectly. Customers rate us 5.0/5 based on 6926 reviews. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. I will be back soon !!!! Ecotric Vortex 36V/12.5Ah 350W Cruiser Electric Bike C-VOR26810, Nakto Camel Women 36V/10Ah 250W-350W Cruiser Electric Bike With Plastic Basket, MotoTec 60V/18Ah 2000W Fat Tire Electric Scooter MT-FatTire-2000, UberScoot 36V/12Ah 1000W Folding Electric Scooter Evo-1000, MotoTec 48V/10Ah 700W Folding 3-Wheel Mobility Scooter MT-FOLD-TRK-700, EWheels EW-46 48V/20Ah 500W 4-Wheel Mobility Scooter, Greenbike Electric Motion Electric Scooters, Best Electric Mountain Bikes Under $2,000, Best Electric Mountain Bikes for Adventure Riding, 10 Reasons Why You Should Buy an Electric Bike, 4 Tips to Find The Perfect Electric Bike Size, The Basics of Electric Bike Repair and Maintenance, 5 Helpful Tips on How to Ride an Electric Bike in the City, 5 Things to Look For in a Quality Electric Bike, Health and Environmental Benefits of Riding an Electric Bike, How Electric Bikes Help You Stay Fit and Healthy, How Electric Bikes Help in Your Commute and Overall Health, 5 Tips for a More Environmentally Friendly Vacation. Please refer to our Shipping Policy for more details. , our mission is to help you get healthy and physically fit. with very little assembly required. For an electric Quad, it has a lot of power. We will deduct all additional fees resulting from refused international shipments from your refund. We will do our best to meet your expectations at all times. It is constructed with a durable, powder-coated steel frame with front brush bar for all weather durability and rear carry handle for convenience. Warehouse operational hours are Monday Friday excluding holidays. Ship the package. Once your package has been picked-up by the carrier you can obtain delivery information directly from them see Tracking Your Package below. Lucky for me we were able to straight enough them to get the wheel on. MotoTec Metro 36V/12Ah 350W Lithium Folding Electric Scooter MT-Metro-36v-350w, just purchased a We finally got togethers battery charged and to my surprise it runs. If you can't or don't want to wait, you can choose an alternative product. Since then, Trevor and his team of dedicated customer service assistantshaveshipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more tocustomers all around the world.Up until this point, Trevor had no ideaelectric bikes even existed. Electric Bikes have allowed. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We hope you enjoy ourElectric Bike as much as we enjoy offering them to you. The dispatcher will let you know what dates they have available. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have. Renogy 2x 100W 12V Monocrystalline Solar Premium Kit, just purchased a If you have any issues with your product, please call us at. and we will assist you in filing a warranty claim with the manufacturer. Heliatos Boat Solar Water Heater Kit, just purchased a If contents are damaged, indicate damage on carriers paperwork and notify ElectricBikeParadise.comimmediately. We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. Contact Klarna customer service at any time with questions about your purchase. Class A experience!! Now comes the hard part the bike is to big for me. In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Please see product page for details. Greenbike Electric Motion X2 36V/7.8Ah 350W Folding Electric Scooter, just purchased a Refunds will only be issued to the original credit card or your financing account that you used when placing your order. Customs policies vary greatly among countries. If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. The item will be delivered via a lift gate truck with one delivery person. I appreciate all the engineering features, controls and thought that went into the bike. If you qualify for a refund, you will be refunded the difference in price to your credit card. Jackery Explorer 290 + 1x SolarSaga 100W Solar Panel Solar Generator Kit JAE2901SP100, just purchased a That seller happened to be Tim, the founder ofBMEbikes. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. Renogy 3000W 12V Pure Sine Wave Inverter, just purchased a All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. We donate a portion of our profitsto People For Bikes and World Bicycle Relief. Products that are eligible for parts under manufacturer warranty, Products that have had their original manufacturer packaging opened, Products that have been out of their original manufacturers' packaging. If your order has been shipped,the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. Due to the large size, it may not be possible to be placed at your door. This item features a massive 500W motor with high-torque internal/integral gear set and self-adjusting chain for sheer four-wheel power. just purchased a It will take me a little time to fully enjoy.all the features. Please allow 2 weeks from receipt of return for processing. Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. Perfect for running errands around town. When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees. Razor can ship to most addresses in the United States. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. My daughter absolutely loves this thing. Select preferred monthly payment options that are available. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world. Don't worry, you'll get an email reminder before each payment to remind you. You can chat live with our customer support and sales teamMon-Sun 8am-8pm EST,just look for the button in the lower-right corner that says "Chat with us.". All return requests must be submitted in writing and sent tosupport@electricbikeparadise.com. Please check out our shipping restrictions below. I love the it excellent quality. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email. No hassles with a gas engine (like even starting it), it just goes and at a fun but safe speed. Order Now Before Theyre Gone! Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. If applying for Paypal Credit you will need to have a Paypal account or create one. Returns, Refunds, Cancellation, and Pre-Order Policy, FLASH SALE! AtElectric Bike Paradise, our mission is to help you get healthy and physically fit. This scooter is a real eye catcher. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred. Its authentic moto-styling, larger frame and high-torque motor make this the perfect step up in size and adventure for older riders. Clearly label the package for return using the following address: RAZOR RETURNS 3996 S Riverside Ave, Colton CA 92324, All return requests must be submitted in writing and sent to support@electricbikeparadise.com. I couldnt believe how fast it got shipped!! Packaged well everything as stated. I have two for my grandchildren. It's also available for purchases on eBay and exclusively at thousands of other online stores. EcoFlow River Max Plus 720Wh Portable Power Station RIVER-Max-Plus-US, FLASH SALE! Refunds will be applied to the same payment method used when the original purchase was made. This bike was delivered as promised. We will refund the product price minus any applicable fees and charges. This means that everyone else selling the same product online is supposed to be selling it at the same price. Razor does not offer nor support extended warranties. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn aboutelectricbikes. Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. Ship the package from your nearest post office or other carrier of your choice. Notify ElectricBikeParadise.comimmediately. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below: Razor will process returns and refunds only for items that were purchased directly from Razor within the last 30 days. However, if you choose to change your order to another product that's in stock, wemay reward you with either an additional discount of our choosing or an additional free gift. Great product for our 10-yr old Grandson. Nature's Generator 150W 100Ft Wind Turbine, just purchased a With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met. Razor Dirt Quad 36V 500W Off-Road Kids Electric ATV RZ-DQ500, Flash Sale Going On Now! A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery. Do not order items that are illegal to import into your country. You have three options for financing:Paypal,Klarna, and Shop Pay Installments. Our love for electric bikes extends far beyond our local community. If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. MotoTec 24V/12Ah 350W Kids Electric Ride-On MT-EM, just purchased a Charges up with no problem so far. Windy Nation 1x 100Ah Battery + 2x 100W Monocrystalline Solar Panel Kit, just purchased a Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon andwent to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. He met Tim and his brother who showedTrevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out. Great toy holds charge well. You can email our customer support team and sales team: support@electricbikeparadise.comand we will reply within 1-2 hours during regular business hoursMon-Sun 8am-8pm EST. You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. Windy Nation 1x P30L LCD Solar Charge Controller + 4x 100W Monocrystalline Solar Panel Kit, just purchased a The carriers we use to ship the products are carefully chosenfromtheir history of speedy delivery capability and their care in thedelivery of packages without damages. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives. If you need to return an item please see our Return Guidelines below to ensure proper processing. This means that we have authorized your credit card for the purchase and are preparing your order for shipment. We appreciate your patience and understanding. Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery. Every supplier we work with ensures product quality and packing quality before each shipment. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. Please see the specific brand shipping policy for current estimates of order fulfillment times. Be sure to keep all your packing materials including the pallet. We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner. Was excited to get my bike. Please make sure to affix the appropriate amount of postage. The next step may answer the question you have about the steps before it.). Note that there are some restrictions that may apply. When you place an order we will estimate shipping and delivery dates. Our supplier's warehouses are located strategically throughout the continental USA. If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. Call us to order at (800) 590-2738 Monday-Sunday 8am-8pm EST. It does Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it. Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. This means that everyone else selling the same product online is supposed to be selling it at the same price. Our goal is to be the most customer-centric brand in theElectric Bikemarket. Orders placed on Friday, Saturday or Sunday will generally leave our warehouse Monday, the first business day of the week. Shipping costs are included with any unit going ground to the lower 48 states. Order processing times of some brands can take up to 7-14 days. Trevor went online to start looking for suppliers of electric bicyclesand he found his first supplier of electric bikes,Micargi Electric Bikes. Acopower 5x 100W 12V Monocrystalline Solar Panel, just purchased a You can call our customer support and sales teamMon-Sun at 8am-8pm ESTat(800) 590-2738. Electric Bikes have allowedrecreational cyclists, daily commuters, elderly,andobese to be healthy and physically fit. We believeElectric Bikes are revolutionizing the way people enjoy their day while cycling. Razor is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product. A phone number is required by the freight company so a delivery appointment can be made. My son loves his bike! Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. Here at Razor, we warranty our products to be free of manufacturing defects for a period of 90 days (for electric powered products) and 6 months/180-days (for non-electric powered products) from date of purchase. We do not issue checks or cash refunds. Tim let Trevor test ride an electric bike and Trevor was blown away. If you decide to return the item you will need to have all the original packing materials. We love to give back to our community. Free shipping + free gifts on all of our Razor Electric ATVs. You must notify us of your intent to return within 30 days of the delivery date. We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states. To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by customs when your product arrives. You will be required to apply for financing. I just have to quit going fast with a big smile on my face so I dont drain the battery to fast. (Please read the entirety of the instructions before you email or call. Just got bike Assembled and went on first ride. Rich Solar X500 540Wh Portable Power Station, just purchased a No refund can be issued in this case. If you qualify for a refund, you will be refunded the difference in price to your credit card. It's amazing what a difference an Electric Bike can make to a person's life. We will send you the tracking information as soon as it ships to the email address you provided when checking out. You will fill out a credit line application. Please make sure the phone number you entered at checkout is a good number to contact you at. Please see the specific brand shipping policy for current estimates of order fulfillment times. We do not charge restocking fees, we only pass them on from our supplier. From the seat I can not reach the ground and the seat is as far down as it will go. Refunds are only issued after returned items have been received and inspected. Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*. All cancelled orders are subject to a 5%cancellationfee. Mobility Paradise, just likeElectric Bike Paradiseis also committed to providing full selection of quality products with the best prices and exceptional customer service. This is a fee that covers administrative and personnel fees. We are passionate about helping you find the bestElectric Bike,Electric Scooter,Electric Skateboard,Mobility Scooter, orElectric Wheelchairfor your needs.
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