At REI, we believe that a life outdoors is a life well lived. They also told me I could use Nikwax Tech Wash to clean the tent and help break the bond of the old seam tape. I have a MSR tent, I've used it a couple of dozen times. Never pack or store your tent if it is wet, damp or dirty. Bring your empty fuel canisters into our Seattle Repair Shop and well recycle them for free. Why has MSR placed a Proposition 65 label on some of its products? To add the following enhancements to your purchase, choose a different seller. That is a long time, however, I was working on this project on my days off. The topic Tent poles, where to get replacements? is closed to new replies. At MSR, we take pride in engineering the highest-quality outdoor gear available, and we stand behind everything we make. Im glad you found your way to Right Kind Of Lost. Older tents will be repaired at $5 per segment. If a tent pole breaks, you can make a temporary splint with the. window.mc4wp.listeners.push( REI and the REI Co-op logo are trademarks of Recreational Equipment, Inc. What types of chemicals are on the Proposition 65 list? So I emailed MSR from the tent one night, and their warranty department got back to me the next day with instructions on how to fix and reseal the seams of my MSR Hubba Hubba tent. Mildew will cause your tent to stain, smell and will also lead to the premature breakdown of the waterproof coating. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Exposure to brass is not itself harmful. Hang it outside or pile it loosely in your house for a few days, turning it inside and out to assure it has dried everywhere. The more things we can fix, the more things we can keep out of landfills, the better, Iris says. "D" stands for Denier. No idea if they still do that sort of thing. This topic has 12 replies, 11 voices, and was last updated. Storing a wet tent for as little as 24 hours in warm weather is also likely to start the process of mildew forming on the fabric. MSR DISCLAIMS AND EXCLUDES ANY LIABILITY FOR ANY CONSEQUENTIAL OR OTHER DAMAGES RESULTING FROM ANY REASON WHATSOEVER. Please see our list of services in the answer above for estimated pricing. In our Seattle Repair Shop, our full-time technicians restore thousands of pieces of gear each year. Malfunctions covered after the manufacturer's warranty. What defines "waterproof" in a tent and what does the "mm" rating mean? I also love sharing my travels with everyone. so it should be possible. We are accepting packages by mail. This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. I've had good luck in the past. The law states that companies selling products in California must display a warning when the product contains one or more of the approximately 800 chemicals known to the state of California to cause cancer and/or reproductive harm. MSR Groundhog Tent Stake Kit, 6-Pack, Regular - 7.5-Inch , Red. I'm worried it will tear the sleeve it slides into. Sign up for weekly emails and never miss a post! At MSR, we take pride in engineering the highest-quality outdoor gear available, and we stand behind everything we make. The elastic went in one of my tent poles. })(); Its not just about breathing new life into old gear. MonFri, 5am10pm PT SatSun, 6am9pm PT. They've lasted much longer than the originals, but it was a cheap tent anyway. Please try again. In some cases, we will replace or repair it. I could really see how the liquid gets into the seams and seals them. Will versatility add up to a useful tool? If your snowshoes are older than 5 years and the damage falls outside of warranty, the team can upgrade you to a new pair of decks or bindings for a highly discounted price. Theyll work hard to bring your trusty gear back to life so your adventure can go on. Sign up as a Singletrack Member and you can leave comments on stories, use the classified ads, and post in our forums, do quizzes and more. The first thing you need to do is wash your tent and make sure you have all the dirt, grime, and debris removed. We dont share your credit card details with third-party sellers, and we dont sell your information to others. MSR gear is built to be exceptionally durable and easily repaired. (Pricing varies depending on the amount of work done): We can replace straps, rivets, crampons, retainers, rails and tail spools. We put together this video to help guide you through. Unfortunately, that's left some of our most popular products out of stock, which we're genuinely bummed about. I love this tent and hoped it wasnt ruined. Thats why our Repair Shop will now recycle your empty fuel canisters for free. National parks, national forests, and other public lands are my favorite places to renew myself. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! They cannot be removed without potential harm to the fabric coatings and are not covered by warranty. I did everything you are supposed to do. The U.S. Environmental Protection Agency, U.S. Food and Drug Administration, National Institute for Occupational Safety and Health, the National Toxicology Program, and the International Agency for Research on Cancer are considered authoritative for carcinogens. Mildew and moisture damage are not covered under the Limited Warranty. THIS EXCLUSION AND LIMITATION APPLIES TO ALL LEGAL THEORIES UNDER WHICH DAMAGES MAY BE SOUGHT, AND WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Although we try to be as accurate as possible with our published weights, MSR, like all manufacturers, must make educated guesses as to what the final weights of our tents will be. By doing so, hed ensure that MSR gear offered the longest possible useful lifegood for both his customers and the environment. Wow. Need some help from our customer service team? The more gear we can restore or recycle, the less waste we produce. And we back it up with the best service in the industry, all to keep your gear performing for youand out of landfills. Save $5 by pairing these two services, Water Filter Maintenance & Repair (~$15) [{"displayPrice":"$129.95","priceAmount":129.95,"currencySymbol":"$","integerValue":"129","decimalSeparator":".","fractionalValue":"95","symbolPosition":"left","hasSpace":false,"showFractionalPartIfEmpty":true,"offerListingId":"Cehwm9ds6PzG94mXcKSIhA8T6YM0SF631ktxmJ2GC0mKQzJgiI3QPWm9kIZHwhtfx8wMlEgiJUU7sCkM6GzCCxUF6H1E%2FOCU7je3lNeSOIv7wYVACAb0qU7kGKRNIlIH%2BMAREXGGJLuI653z1B3QLZQ%2FqYacHrpHYMyWraj5XgPYETIxsqsLZA%3D%3D","locale":"en-US","buyingOptionType":"NEW"}]. (Pricing varies depending on the amount of work done and parts replaced): This typically includes thoroughly cleaning and unclogging the filter, and replacing worn or broken parts.. For example, some MSR stoves contain brass. Pass the cord around the stake and back through the tensioner, keeping the curved side of the tensioner toward the stake. Here are a few reasons for those weight variances: If you start to notice leaks along your seams, seam sealing can make them waterproof again, extending the life of your tent. Have a trusty MSR product that needs service or repair? Hannah tries out the Truflo Mini Shock Pump that can take on tyres, shocks, Presta and Schrader. Clean your gear, and you will be surprised how long it will last you, Foley explains. Just go to MSR to get the right part. In addition, some of our tents can be set up with just the footprint and fly, creating an incredibly light, minimalist alternative to a full tent. So after I scrubbed all the seams with the sponge, I soaked the tent again in the bathtub. I was thrilled to find out the tent was not ruined but could be fixed. We've tried to keep our local stores supplied as best as possible. What causes condensation and how do I reduce it in my tent? Storing a wet tent for as little as 24 hours in warm weather is likely to start the process of mildew formation. For those outside the U.S. and Canada, to obtain service under this warranty please please reach out to one of our international distributors or dealers, whose contact information can be found here. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase (if you do not see this email, please check your spam folder). Additionally, this warranty does not cover products that have been altered in any way, improperly maintained, or misused, abused, or neglected. The newletter sign-up system is currently down for maintenance. Designed to be used in place of the tent body, this fast & light body features a bathtub-style floor that guards against side wind and rain splatter, offering more weather protection than a simple footprint-and-rainfly setup. might be worth asking locally? (function() { Never machine dry your tent as the heat can melt the fabric. "mm" refers to millimeters and is paired with a number to represent a standardized measurement of how waterproof a coating is. And yet, the seam tape still broke down. I would go to a shop and they will deal with manufacturer. Snowshoe part replacements/upgrades: $10 USD per crampon; $25 USD per binding; rivet and deck repair; strap replacement. Our payment security system encrypts your information during transmission. You can sign up on any product page, and we'll send out an email any time new stock arrives. They may be additives or ingredients in pesticides, common household products, food, drugs, dyes or solvents. I am in love with the wilderness. If you are inside the U.S. or Canada, you may click here to create an RA# online. Chemicals will also be listed if they are required to be labeled or identified as a carcinogen or as a reproductive toxicant by an agency of the state or federal government. Manage your account here. For an MSR tent, waterproof means that all external fabric has been coated with our exceptional polyurethane coatings and the seams are watertight out of the bag. NO ADDITIONAL COST: You pay $0 for repairs parts, labor and shipping included. Press question mark to learn the rest of the keyboard shortcuts. Common examples of wear and tear include: faded colors, abrasions, scuffing/scratches, degradation of materials caused by UV exposure or use, and corrosion, etc. Mildew stains are permanent. They said it was not necessary with the seam sealant that I was using. Although we use the best polyurethane waterproofing available, prolonged exposure to moisture causes hydrolysis which, in turn, causes the waterproof layer to break down, becoming soft, sticky and no longer waterproof. But Im really glad I chose to tackle it instead of considering the tent a waste. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. The MSR Warranty & Repair Shop is located at 130 South Dakota Street, Seattle, 98134, and is accepting gear by mail (be aware there may be a wait as demand is high). We work hard to protect your security and privacy. Contact us if you cannot locate your plan confirmation and Terms & Conditions via email at AmazonFeedback@Asurion.com. Afterward, the stove is burn-tested to ensure its working to MSR standards. Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates, Eligible for Return, Refund or Replacement within 30 days of receipt, Learn more how customers reviews work on Amazon. Our in-house seamstress can sew in panels, fix mesh rips, and tape replacement panel seams. mail me at mcmoonter at yahoo dot co dot uk. Check back in August for exciting updates and to learn how to apply. is the pole alloy? However, I did not think this was terribly affected. ); Enhancements you chose aren't available for this seller. 2022 Recreational Equipment, Inc. All rights reserved. Located at our Seattle headquarters, MSR's Repair Shop staffs full-time technicians who restore thousands of products a year and can bring your trusty gear back to life so your adventure can go on. Available for hubba NX, hubba hubba NX, mutha hubba NX, papa hubba NX. The following weekend, I set the tent up in the front yard. I placed the rainfly upside down. Im Mara, and I love adventure travel. My poles are out for repair and likely won't be back for our next trip. After the second pass in removing the seam tape, I emailed the MSR warranty department back and asked if it was necessary to remove every little bit. http://www.imagescotland.com/scottishmountaingear-home.asp. Never dry clean, machine- wash or machine-dry your tent. DH World Cup Round 6 Snowshoe delivers drama! I got a full set made by Outdoor World in Warrington about 10 years ago. Learn more here. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Custom-fit for MSR hubba series tents, this fast & light body provides a lighter weight alternative to the tent body for minimalist backpackers. Benefits include great gear offers, special pricing on events, and an annual Co-op Member Rewardfor life. Even at that time, high-quality manufacturing was not always the norm and Larry wanted his gear built for the long haul, not for mere trends. I bought mine in 2014 and have gotten a lot of great use out of it. In instances where your warranty-eligible MSR product requires service, but we no longer manufacture the product, or feel that it cannot be repaired, we may offer to replace your product with one of comparable value and function. They tell us they want to pass their gear on to their kids someday. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. JavaScript seems to be disabled in your browser. Older tents can be repaired for $5 per pole segment and $20 per shock cord repair. The team will clean the pump, change and lubricate the pumps O-rings and pump cup, and conduct a pressure test to ensure its operating within MSR specs. Truflo Mini Shock Pump review: twofer bargain or double trouble? Here are a few of the main services it offers: Stove Overhaul ($25) Click the link below to shoot us a question. After I was satisfied with the removal of the seam tape, I let the tent completely dry. You are responsible for all costs associated with returning your product to us; however, if we determine that the problem youre experiencing is covered under warranty, upon fixing or replacing your product, we will return the product to you free of charge. There was an error retrieving your Wish Lists. Copyright 2021 Northwest Outlet, Inc. All rights reserved. Conditions were crazy this week! Many of our international distributors have regional offices and are set up to service products purchased in-country and those being used by tourists and travelers. Then I scrubbed them all again. For reproductive toxicants, appropriate authorities include the U.S. Environmental Protection Agency, U.S. Food and Drug Administration, National Institute for Occupational Safety and Health, and International Agency for Research on Cancer. Any outdoor gear benefits from some regular maintenance. (SPOILERS). The technicians also spend a good deal of time educating customers on proper use and care of their equipment. It also analyzed reviews to verify trustworthiness. Yet the amount of gear that comes through the shop could have many more useful years left in it if, between adventures, the customer followed the care instructions.. Just bring them in and well take care of the rest. View the 384 reviews with an average rating of 4.3 out of 5 stars, 384 reviews with an average rating of 4.3 out of 5 stars. Just about every MSR product can be maintained in the field without special tools, and/or serviced annually with an MSR maintenance kit. A majority of the time, MSR products can be repaired. Win a pair of Shimano ME7 shoes worth 180! SHOULD A COURT FIND THIS LIMITED WARRANTY BREACHED, MSRS ONLY OBLIGATION WILL BE, AT ITS OPTION, TO EITHER REPAIR OR REPLACE PRODUCT. To learn more about Californias Prop 65, please visit: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language. Eureka El Capitan 4+ Outfitter 4 Person Tent, Eureka El Capitan 3+ Outfitter 3 Person Tent, Eureka NoBugZone CT13 Frameless Screen Tent, Alps Camp Creek 6-Man Tent - Grey/Red 2020, Eureka Timberline SQ Outfitter 6 Lite Footprint, Kelty Nobendium II 7" Tent Stake - Bulk Single, Kelty Nobendium II 7" Tent Stakes - 6 Pack, Eureka Timberline 2 & 4 Spanner Rod Replacement, Eureka Timberline SQ 4XT Lite-Set Footprint, Kenyon K-Tape Nylon Ripstop Repair 3"x18" - Black, MSR CamRing Cord Tensioners Large - 2 Pack. Repair Tech Liam Patrick Egan says, Its fun to see old things come in for repair. Your recently viewed items and featured recommendations, Select the department you want to search in. But I like to try to make my gear last so I wanted to try to fix the problem. Raise your voice in the movement to protect and share life outdoors. Benefits include great gear offers, special pricing on events, and an annual Co-op Member Rewardfor life. One of these items ships sooner than the other. Be the first to know about great offers and weekly deals. When I hit a tricky spot, Id dip my sponge into the mixture for extra chemical removal. Free FedEx Ground Shipping on orders over $50 in the lower 48. In lightweight tents, this equates to a mere ounce or two. Hiking, camping, backpacking, kayaking, and taking on new challenges are some of my favorite things in life. We recommend that you use an MSR footprint (sold separately) underneath your tent. The Big Bike Sale: Members save on bikes, gear & more. MSR has not evaluated every product but out of caution, we include the warning. I had a failure in a North Face tent and they sent a new pole and patched up where the pole had broken through the tent for about 20. If less than 3 years old, broken poles are replaced for free thanks to their 3-year limited warranty. How do I guy out my tent with the included tensioners? The Prop 65 list contains a wide range of naturally occurring and synthetic chemicals that are known to California to cause cancer or birth defects or other reproductive harm. Available in two sizes, the 13 mm (.51 in) repair sleeve covers standard-size poles and fits most 1-3 person tents, while the 16 mm (.63 in) splint repairs larger poles and fits most 2-4 person tents. When Larry Penberthy started MSR in 1969, he knew he couldnt control the demands people would place on his gear, but he could engineer his products to be exceptionally durable and easily repaired, either by the owner or a specialist. MSRS MAXIMUM LIABILITY IS LIMITED TO INCIDENTAL DAMAGES NOT TO EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. Such discrepancies are common among tents due to the nature of the product. Its a silver pole about 15 1/2 inches long. For more severe cleaning, set up your tent and hand wash it with warm water, a sponge and mild, non-detergent soap. Drops, spills and cracked screens due to normal use covered for portable products and power surges covered from day one. Even when your tent appears to be dry after use, it is always best to assure it is completely dry before storing. MORE DETAILS: Additional information about this protection plan is available within the Product guides and documents section. Learn more, Just for Members: 20% off all Co-op Cycles, Just for Members: up to 40% off REI Co-op brand kids clothing & gear, Optimized symmetrical geometry and non-tapered floor provide ample room around your head and feet, Xtreme Shield waterproof coating keeps you dry, resists fabric stickiness from hydrolysis and lasts up to 3 times longer than standard waterproof coatings, Easton Syclone poles made from cutting-edge aerospace composite materials are ultra-durable amid challenging and windy conditions, 2 large StayDry doors with built-in rain gutters keep the elements out; adaptable, cross-ventilating rainfly provides airflow in any weather, 2 large side-entry vestibules stash your gear, Easy setup and packing, thanks to a unified hub-and-pole system and an ultra-compact compression stuff sack. } However lead is a component of brass and should the brass be disrupted, a user could potentially come in contact with the lead. That's strong enough to prevent rain from leaking into a tent in a hurricane-force storm. Shipping cost, delivery date, and order total (including tax) shown at checkout. But I would go direct to the MSR importers if I were you. I'll contact MSR tomorrow. I will admit that I was tempted to flip the sponge over a couple of times and use the abrasive side. i have quite a few spares so may have one that would be suitable. At REI, we believe that a life outdoors is a life well lived. Proposition 65 requires that the Governor of California maintain and publish a list of these harmful chemicals, and update it annually. Snowshoe, scene of some of the most dramatic DH racing of recent times but always in the dry. I used Nikwax Tech Wash and followed the directions on the bottle. Its cool to work on classic products and know Ill be able to keep that gear alive for years to come.. Have the card already? Scrubbing the seam tape off is hard work. Even with the best care, dry rot can happen. It's a numbering system for fibers, filaments and yarns, in which the lower numbers are lighter/finer and the higher numbers heavier/coarser. On every product page we have a "Find in Store" button for local inventory and a "Find Online" option for our online partners. If you're looking for a way to reduce the weight of your current shelter but want to maintain an element of weather protection, the fast & light body is your ticket. Tent Poles Replacements } Unable to add item to List. Another week, another chance to win! Our customer service team is here to help! https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language. But as much of the seam tape as possible needs to be removed. After every time using the tent, I set it up in the front yard and let it dry and air out. Like many manufacturers, we're experiencing unavoidable disruptions to our supply chain coupled with increased demand for our best-in-class outdoor gear from folks looking for new socially distanced adventures. There are three main sources: A tent's lifespan is directly connected to the amount you use it. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. To remove the seam tape, I followed the instructions sent to me from the warranty department at MSR. Good quality hiking and camping equipment is expensive. The parts that may be replaced on liquid stoves include: Fuel pump overhaul ($10 USD): Every pump overhaul includes a cleaning, lubrication of all rubber seals and replacement of the following parts: Obsolete pump upgrade ($20 USD): Send in your obsolete pump for an upgrade. This helps form a system so you are sure to not miss any places. Anyone know where I can buy or rent a replacement set? At MSR, we voluntarily follow ASTM International F 1934-98 standards around these two tent industry terms. event : evt, Plus, get 20% off new canisters while youre here! To remove the tape without damaging the tent, they suggested using the soft side of a sponge. If you are experiencing an issue that you feel falls under the MSR Limited Warranty, were here to help with that too. Anyone can join, and everyone belongs. The California government states: The fact that a product bears a Proposition 65 warning does not mean by itself that the product is unsafe. The government explains, You could think of Proposition 65 more as a right to know law than a pure product safety law.. Its really important to make sure you have a clean surface because you do want the sealant to stick well to the fabric. Join once, enjoy forever. { Try placing the poles at different points, using no poles at all or adding more poles to create new living spaces. For instance, a 1500mm coating will withstand a 1500mm (5') column of water for more than one minute before a single drop might appear through the fabric. Experiment and be creative! Resources on fixing your own gear can also be found at the bottom of this post. We ask that customers allow for 12 weeks for their gear to be returned via mail. Leave this field empty if you're human: Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on LinkedIn (Opens in new window). Most outdoor shops sell spare poles, but they are may not be the same size / shape / material that may not be a problem though (pole on my old tent broke so I replaced it with a cheapo one and it's fine). Please contact our team to get started. SHOULD A COURT FIND THIS LIMITED WARRANTY TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, MSR WILL REFUND TO YOU THE PRODUCTS ORIGINAL PURCHASE PRICE. Why do actual weights sometimes differ from published weights? Join once, enjoy forever. The MSR warranty department advised I use GearAid Tent Seam Sealant to reseal the seams. Most claims approved within minutes. To learn more about packaged weight vs. minimum, and the manufacturing processes that can affect them, check out our blog post on the topic.
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