There is no personal information stored in the cookie. It is now unusable, but Antler has not responded to my five email complaints. TSA Regulations Restrictions and FeesAirline LuggageLuggage CleaningSize GuideWeight Restrictions, Best Designer LuggageBest OvernightRFID and SafetyTSA Combination LockHow to Set A Luggage LockCarry-On Size Restrictions. Collection contains 38 Products including Accessories, Antler luggage, Duffels, Hardside, Hardside checked luggage, Hardside checked luggage, and more. 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Items labeled as SALE are 70%OFF. Changing times: a 1960s advert for Antler marketed it as a trusted British brand. We Partnered with Amazon, American Dropshippers, Logi, Factory Strn, and over 300 suppliers and factories to bring you the best deals online on Luggage, Handbags, and More. Two months later, in July 2020, it was bought by ATR Brands, established by Lewis four weeks after Antlers demise. Its 18 shops were closed and more than 160 of the 199 staff lost their jobs. I naively believed that Antler was a trustworthy British brand that makes quality products, but looking at online reviews it would appear that many others are in the same position.EB, London. Email and a webform is the only way to contact the company. Note: Your browser must be able to support cookies in order to place an order on this site. Thank You. Since 2010 its been in the hands of private equity firms and, by 2018, was reporting a pre-tax loss of 3.9m. We are in the process of scaling up our team to deliver the level of service customers should expect, and will ensure no customer is penalised for delays on our part.. Were aware we are not currently keeping up with the volume of customer inquiries since travel has returned, and sincerely apologise to all those who have been affected, it says. LF10 - 10%OFF Luggage PUR10 - 10%OFF PursesSAVETECH - 15%OFF high tech, LuggageLuggage Sets Handbags High Tech Backpacks All Brands, LF BrandAmazonBasicsTravelproEagle CreekHartmannBriggs & Riley. Reviews inside,Click on individual products to see reviews. Cookies are small text files that your browser uses to identify your computer. Within three months it had passed into administration, blaming the effect of travel restrictions during the pandemic. And I eventually unearthed a contact in head office who admitted shortfalls in customer service. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Casual Backpack,Cow Watercolor Deer Western Antlers, Colorful Abstract Paintings Of Antlers Luggage, Antlers Camo Camouflage Hunting Hunter Luggage, Antler Neptune Hardside Portrait Business Case. But, if I throw it away, I will not be able to claim a refund or replacement. Weekend messages will be addressed on Monday. In 2020, it was bought by ATR Holdings, the company of fashion entrepreneur Michael Lewis. Third-party web sites cannot read the cookie of another site. Include an address and phone number. A single number is stored in the cookie and sent back to our server with each page you visit. Check out our FAQ Section for more! I am now lumbered with a large broken object that I do not have space to keep in my small flat. It seems staffing levels have not risen in pace with demand. The 108-year-old brand trades on a reputation for old-fashioned British quality, so whats happened? Refund policyShipping policyPrivacy policyTerms of serviceContact Us, THE TRAVEL EXPERTSAffiliate Disclosure StatementAbout Luggage Factory Warranty Info. Im left with an unusable object but there is no number to call, Last month, I spent 179 on an Antler suitcase that broke on its first trip. As to whether it will reinstate a customer service number, it says its pondering a full suite of options. Anything higher refuses cookies. 100K Luggage, Handbags, Carry-Ons and More. The company eventually agreed to replace your suitcase when, after 18 days of fruitless emails, you informed them you would be contacting the Observer. Over 2000 Brands, Ships to over +60 Countries. Review website Trustpilot tells a similar story, with customers reporting faulty purchases and unresponsive customer services. Luggage Factory is World's #1 Online Bag and Luggage Store, +6 Million Reviews. This number allows you to keep a shopping cart and to stay logged in to the site while you place your order. If you do not have cookies enabled, you will not be able to complete an order. In Internet Explorer, click Tools > Internet Options > Privacy and verify you are on Medium or Medium High setting. Email your.problems@observer.co.uk. Please Allow 24-48 Hours for us to reply. That is, silence. It does not have a phone line and has also ignored my messages via social media. Start a Return-Exchange by clicking on customer Service Chat. My email to customer service met the same response as yours.
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