Tilt the whole thing forward and it clears. You can click here to Subscribe without commenting. Ive had a very strange experience with their support staff. They continue to work on a solution. I think you are fine. This would then enable Wahoo to supply a Drive Side 12mm spacer which was 12mm along its OD and had no step ( which is the part that hits my shiny new carbon frame ). We will contact you with any additional information on this as it becomes available. I also received the same message Anxiously awaiting a new part for a bike I already have. Thanks. I have built an extensive list of my most frequently asked questions. Isnt the shape around the axel well defined. While you could buy the adapter kit and give it a go, I would advise you not to try it. Update: I took a look at my driveside on the trainer. We will provide you updates when they are available however we cannot offer a timeline for availability. Just confirmed with Wahoo and swapped it around. I have a 2021 Ultimate (rim) and bought a Kickr Core in December. I then installed the bike on the trainer, clearance was ok and I took the bike off again to check for any damage (better be safe than sorry). Click above for all the details. And I cant imagine the Neo has to be quite than long at the front. Do you need to use force to spread the part where the wheel is? Interested in updates about subject when those new adaptors will be available. Dont mind all the wax flakes in the pic. Its a shame because it is such a great trainer, but Wahoo has really done a belly-flop on this one. Piling on here. I asked wahoo for an update on the issue as I am planning to buy a giant TCR disc. I have sent a support request asking whether this can affect my bike ride safety. What do you mean by request a replacement? When they mention the article you reference they are talking about this article. This is a failure of process to date. Unfortunately we are unable to provide a specific timeline or estimated date for the availability of these adapters at this time. In the email they also included a URL to the installation instructions: This has really helped me out. New 12142 Drive Side Cap (allows the frame to pivot) From what Ive read the difference between the Gen 2 and the Gen 3 is a cutout around the axle to provide more frame clearance. More than one way to do it, so its good to consider the options. Di2 is actually pretty darn easy (short vid below). Thanks. Want to compare the features of each product, down to the nitty-gritty? And it didnt take long after Wahoo & Canyons announcement before the comments started flooding in on my older posts and YouTube videos, telling me I was going to soon die of a shattered bike. Once they land there they will ship our first round to us. In general after doing everything I found out here I need to use some force to put my bike in. Hi D Ho and others, an update on the incorrect parts that meant the free hub could move with the new parts from Wahoo. Literally so confused about this issue I have a cervelo s5 2021. On 2 February, Wahoo asserted that the published incompatibility list is Known Incompatible Bikes and stated that it is the responsibility of the end user to ensure compatibility of Wahoos product with bike frames. My Emonda ALR rim brake does not have any issues on the trainer. Below are the most popular. Lauf True Grit. Please let us know if you have any questions. Specialized SL7 with Kickr 15/16 and Thru Axle adapter. I dont know if Wahoo or Canyon will update their 28 different pages that list these models all over their sites, but, at least I got some clarity that mine is perfectly fine and maybe yours too. (Speaking of views, if youre looking for which trainer to buy hit up my full Winter 2020-2021 Trainer Recommendation Guide Listing here.). PS yes i know the cassette should come off to tighten things properly which i had done initially but i didnt here to keep the video shorter. However, the chain is not rolling as smooth as it should be. I swim, bike and run. This has been the case for me on two different Kickr trainers (2017 and 2020) and two different bike frames, each with different drive trains (make and number of gears), so I dont believe this anything to do with the new Kickr axle adapters. Why havent you yet released a review for XYZ product you mentioned months ago? I have a 2020 Emonda Disc and had a Gen 2 Kickr. For the kids MTB I also had to remove the rear disk calliper! There's a 2-3mm gap between the dropouts. When I contacted WAHOO and linked this article asking for the new parts they just replied saying this is still being look into and they went able to help at this time. I actually got a good selling deal and sold the Wahoo. You WILL have to keep reverting back to the original non-conical threaded nut to use your original QR adapters unfortunately. Ive contacted Canyon support to be advised Youve dropped a major one with the shaft design and you know it. They have been really good at sending me another set of parts which I have just received. Original Drive Side 142/148 Adapter provided with the KICKR/CORE Im from out of the country and will be visiting the US, whats the best triathlon shop in city XYZ? I ran into the same problem and caught it early enough that it only scratched the paint. So this is the long story of vindication for my bike. Shall I stop using my trainer straight away ? The stuff is slowly plodding its way across the Atlantic (just off the coast of Newfoundland as of tonight). My new trainer arrived and I thought lets put the bike on and see if anything is an issue. I kind of understand why they done this, in order to increase the meat inside of the drive side adapter due to machining back the outer diameter. Your tracking number is XXXXXXX. Im pretty sure by now anytime a company receives a long e-mail from me, they know its unlikely to be good news. Reached out to Wahoo customer service, and as of todays email, the new adapter will still not fix the Ultimates incompatibility with the trainer. I ended up taking matters into my own hands by first drawing a revised spacers then machining it. Must say wahoo support has been really good with this. They said it would rub the frame, and then the frame would catch fire and give your riding buddies Syphilis. 2020 Cervelo S5 I just had an answer from Canyon, I was advised I can continue to use my bike but indicated not to use any Wahoo trainer. You should just lightly tightened up the thru-axle, the bike should easily fall back down if lifted up at a 45 degree angle. I happen to have a 2019 rim brakes Ultimate CF and just noticed the rbbing on my frame. First of all,, paint wear is mentioned in the notice that trek sent out. Here it is for the record: Late in 2020 several bicycle manufacturers updated the frames on a few bike models that resulted with them being incompatible with our 2017 through current KICKR and all versions of KICKR CORE. I agree it would be very helpful if their Kickr bike compatibility info (not even a wahoofitness.com link, instead it links to some strange third-party website: yonyx.com) was more specific w/r/t to the specific models and what the issues are with each. Notify me of followup comments via e-mail. All thanks to finding this article and thread, awesome. Also must remove the handle on the kickr to allow for the dropout adjuster. Unfortunately, Wahoos customer service on this issues has been absolutely horrendous, from my experience with this. I have no idea why theyre so beloved in the fitness community other than great marketing (and first to market with BLE + ANT+). Actually, rather, weve already packed up shop over three weeks ago. Further on this point, I contacted my local Trek store (who is Wahoo retailer) and they informed me that they only received a service bulletin related to Kickr/Core compatibility issues on 7 January 2021, which is more than three months after I purchased my Core. Those who contacted support are supposed to get notified. It doesnt rub on my Domane SL6 Disc either although others claim there is running. Its just never gonna happen, and also physically impossible to have every bike ever made on hand to test/validate. At the end of the day, what they stated above was accurate and verified by them prior to and after publishing of this post, which noted that production would begin soon. Also, People dont buy a brand new bike just for a turbo trainer ( I hope), Its in YOUR interests that you do your homework and stay ahead of the game. I purchased the same cassette as the one on my bike to avoid having to change my derailleur set up. I have uploaded 2 vids and photos of the parts I used. 5. I thought it might be an issue with the used chain on a new cassette, but I have now swapped the cassette from my bike to the Kickr to rule it out and have the same issue. If I change my Kickr to the 142 thru-axle setup, that would make it too wide for my bike, right? Superficial paint scratches???? Get all your awesome DC Rainmaker gear here! Now if only Trek hurry up and ship some bikes here!! I have a 2021 Domane SLR7 and had a hell of a time mounting it..I decided my Emonda ALR would be my trainer bike. Although when I click the tracking number UPS has no record of the shipment! Which isnt to say that Wahoo or Tacx or Elite needs to send out pre-production unannounced trainers to all the major bike companies to validate, because honestly, thatll just result in leaks. I think the frames having the real issue are seeing the dropouts being chewed into, more than just superficial paint scratches. You can see it inprinted on the inside of the derailleur hanger in both my photos and @Toms. Im super happy youve had good luck, though! I have a 2021 Canyon Ultimate CF SL 8 with rim brakes, and I am having the rubbing issue. Not as of 2 days ago when Lee last replied to me. I got nowhere with Wahoo really. May 2021. Caveat that with saying I do not believe there is a way to fix it with an adapter while keeping a strict 130mm spacing. I only bought the trainer last weekend and Ive never had a scratch on my bike. But added to the 130 side of the adapter it adds the necessary clearance without having to flex the frame outwards and still leaves enough of the axle adapter showing to sit the dropout on. Heres an update from a local bike shop as theyve been in contact with Wahoo regarding this issue for a while. Looks like the first version was not ok and they are redesigning it (and it may never be solved for all bikes is being suggested). Not natively speaking English, but there feels something not right with this sentence? Finally, there will also be a new 148-only adapter that will replace the existing combined 142/148 adapter, but I dont have a photo of that yet. From what Im seeing in your videos, your indexing is slightly out on the trainer, which is not surprising. Im headed to Paris what do you recommend for training or sightseeing? A summary of my experience is below (sorry, its a bit TLDR). Use Backcountry.com or Competitive Cyclist with either the coupon code DCRAINMAKER for first time users saving 15% on applicable products. Looks like either need the adaptor or I will be selling one of the Cores to buy something else. Does anyone have any recommendations for another smart turbo thats compatible? They gave me a time frame that those kits will be definitely available by fall 2021. I first contacted them few months back checking re kickr compatibility and Trek Domane before purchasing either. Swapping the bike multiple times a week doesnt seem to be a good option. Here is an update: Its fixable. This issue is Wahoo specific. Were still waiting on an estimate of how many units they will be sending on the first round, but there will be many more to come. I have the exact same issue with 2017 KICKR. For realz though, they said itd rub your frame and break it and indeed, some Canyon Ultimate users had started noticing this back this past summer. Just received the adapters here in Australia. Canyon Ultimate with rim brakes [disc brake version still compatible] Good Luck. Ray (and I guess to some extend wahoo), thanks youve certainly put my mind at ease. I was incredibly careful and still managed to get paint chips after a single ride. Seems fine after a month or so. Now, sharing my experience about my bike having clearance issues in the drive side; KICKR V5 arrived today, however, I only opened the box to get out the Thru Axle adapters (C & D) and conducted some tests with them. Yup, thats right, were packing up shop and moving over to the land of . This way all will be clear and no questions will be asked. Thanks for sharing. As you can see theres been some rubbing against my frame :-/ I flipped the adapter and there is no contact now. I have used a similar solution, I made a plastic washer and installed it on the adapter (the section that goes in the Kickr) which allow it to rotate. As always, the internet does not suck at sleuthing. I then tried riding the Kickr for 1 minute without resistance to check everything was ok. Wahoo knows about the problem and is crafting an adapter for the 6 bikes determined to be incompatible. So if you were able to seat your bike Im hopeful that you dont have any issues! To those wondering if it was causing damage or not, I really had to push to get my 21 Domane to seat. my weekly podcast - with GPLAMA, which is packed with both gadget and non-gadget goodness! Recently wahoo contacted me to advise adapters are available, verified my details and sent them down. Based on the fit of the Ultimate on the Kickr, I do not believe that there is any way to solve the issue with a new adapter. This has been an uncoordinated, unqualified, disaster (all on Wahoos part). Any idea what the issue is with the TCR? Last month when Wahoo and Canyon casually dropped a support update out saying that the Canyon Ultimate CF frames (specifically the rim brake variants) werent compatible with Wahoo KICKR17, KICKR18, KICKR CORE, or KICKR V5/2020. It seems Di2 trimming is more complex than the manual way. On 27 January 2021 Wahoo asserted that my frame (2021 Domane) was on the incompatibility list at the time of my Core purchase (3 October 2020). Should I contact Wahoo support ? I have a 2016 slx with this issue.. I considered the 135 adapter flip but I dont like the idea of flexing the stays that much, I might settle on adding 2.5mm of spacers to the 130mm side to end at 132.5mm which will give enough clearance. I really hope this is the solution. Maybe not ideal for frequent swaps, but doable and might be easier than obtaining a dedicated trainer bike. Hi. Thatll happen in the next few weeks. Now that i look again i see that the washer is for the drive side. link to docs.google.com. ), we figured it was time to go out and pick some apples. The big issue really is in the drive side (Adapter C), which has not enough clearance; the axle actually does not go thru, which clearly indicates an issue if mounting this in the trainer. I have managed to bodge a fix using some shims but its great to know there will be some revised adapters available as a permanent solution. Wahoo is doing all that it can to modify the current thru axle adapter design to accommodate certain frames in the marketplace and we are working closely with these manufacturers to ensure the success of these revisions. You could try flipping the adapter as Ray suggests but (if my logic is sound) that will mean the clearance issue will be back. Thanks for the article. In the end, when getting my permanent replacement once some stock re-emerged, I just got a H3 which is great with both the Canyon and my Plasma 3 TT bike (which has known incompatibility with the Neo). I feel your pain, I have just done this on a brand new bike. They have contacted the local rep who said it only affects Trek bikes but Wahoo own website list the following: 2020-2021 Trek Domane & Madone I also tried my 21 Trek Supercaliber and drive side was not fitting as well. Do you know if we can go ahead and request the replacement parts? You just dont expect it with a leading brand like wahoo. I would like to support DCR and enjoy ad-free DC Rainmaker ($20 per year). Here is a link to a video where i put the old axle nut on no movement and then the new axle nut and i have about 5 mm lateral movement. As a starting point, you should check the frame to see if theres any damage. This also applied to a number of Giant and Trek trainers. The non-driveside adapter piece that goes through the thru-axle hole on the frame is longer than the frame is wide, so when you tighten up the QR skewer to compress everything together, it doesnt actually push on the outside of the non-driveside frame. Has Wahoo started shipping the new adapter kit? My 2016 Ultimate CF SLX is definitely impacted by this issue with the KICKR18. Tacx has not updated their compatibility document in a long time and Canyon cannot give a straight answer. The bicycle manufacturers provided their feedback on the first run of these adapters and it was determined that additional revisions to the design were required. I own a Trek Domane SLR 6 Disc 2017; Thru Axle 14212; The non-drive side (Adapter D, as referred in the manual) has enough clearance; however I would be worried about the teeth bite marks left in other users here from what I can see in their photos. First things first, Ray: Thank you so much for this article, it was really helpful for me to aware before mounting the bike on the trainer. Why are trainers not able to fit within the bounds of a rear wheel? So what do the Parisians do in the hot summer months (aside from close up shop and leave)? (As long as theres just a single link, it wont generally get hung-up in my spam pending box), Sorry for that. Any idea about compatibility with gen 1 & 2 Kickr with new frames? In fact, they can even see that in the comments section above, when two part orderings they had sent me were typod (by them), and then a reader noticed, and I confirmed with them, and then fixed (all shown in the comments above). Makes it sound like theyre accepting defeat on this one. Were also still waiting on a timing confirmation for when they will be included in the box with new Kickrs let you know as soon as I know. Even with the old drive-side adapters in, it is still narrower than 142mm. And in fact, unofficially the 2019-2021 variants can be solved by simply turning the adapter around and using the 135mm side, which eliminates any unwanted rubbing. Please do not use the bike on the KICKR in the interim it is not compatible and will likely damage the frame. Workaround n 2: I filed off the paint, which did the trick. Should I be worried? I was afraid I had damaged the thread of the dropout but in the end I managed to (forcefully) pull it out without damaging the frame. And the Saris H3 comes with a bunch of adapters included in the box dont need to purchase additional adapters later, Oooof. Really curious to see how their solution performs because it looks like the are both metal. I saw that the easy fix is removing 6 mm of material from 142/148 mm adapter but my question is if anything should be done also to driveside adapter? The H3 is perfect with both (and the cheapest of the three top level trainers win win!). The investigation is still ongoing to determine if their recommended revisions can be made. Pic attached of what it looked like when I found out. I take things to a whole new level of interactive depth! Been using my Trek Emonda 2021 and my Trek Madone 2020 consistently on my Kickr Core 2020 and I never noticed any possible rubbing whatsoever. Do some Ultimates come with quick release and some with thru-axle? Conversely, the Polar H10 has been rock solid for me and my spouse for years. Are you willing to review or test beta products? seems like normal paint scratching from bumping on the trainer/wheel when mounting and taking off. Wahoo seems to only list the Advanced Pro 0, but you list all TCR Advanced Pro. The HR Tickrs 2 and X2 are useless!! Is my frame damaged and unusable ? I have contact Wahoo who say the adaptors will be sent to retailers to distribute but speaking to my local retailer he knew nothing about the issue. I cant imagine what would make the 0 different from the 1, so I am guessing your list is right? Hi Ray. The article you reference contains incorrect information this is something we are exploring however we do not have a solution available to ship at this time. Ive never heard of a wheelset not fitting. Hi Ray. Wahoo is committed to doing all that we can to make our products compatible with as many frame designs as possible, but there are inherent limitations to making one product to work with all the various frame designs in our industry. Wanna save some cash and support the site? They took my information and address and promised to send me a confirmation email when kits are ready to be shipped. Am afraid not . Id had the KICKR 17 in the summer of 2017, then the KICKR18 and KICKR CORE from the summer of 2018, and then the KICKR2020 from mid-summer of 2020. Well, heres the skinny on all my favorite training locations complete with maps and downloadable routes. Has anybody from the UK received the revised adapters yet? Wanna create comparison chart graphs just like I do for GPS, heart rate, power meters and more? They truck in a boatload of sand and setup a beach right in the heart of Paris on the Seine. Will do some tweaking, This also applied to a number of Giant and Trek trainers. I hope you get sorted. GW I have a Domane as well, no additional updates. Found this out by going back to the Wahoo site to refresh myself on setting the Domane up on my Kickr V5. Anyone knows the compatibility of the Canyon Ultimate CF SL rim brake to a Tacx Neo 2T? Thanks for your help. Juts received an email from Wahoo that they will be shipping me a new set of adapters and its free. So I might be looking in a 2nd bike to put on the trainer instead. I never had issue with my old dumb trainer even fitting kids bikes to it was easy but I found that I struggled with fitting bikes to my Kurt Kinetic R1 and my Bkool Smart Air. They only need to share the interface surfaces. I ordered my KICKR back in November, literally seconds after I pulled the trigger I spotted the compatability issue with my canyon (the same medal as Rays). Id never tried the Domane on my Kickr previously (having been pre-warned), so I was changing bikes, and also from QR to thru-axle, and from Shimano 11 speed free hub to SRAM 12 speed XDR, and unexpectedly, the XDR cassette was too far inboard, a whole gear out of alignment. My nondrive dropout doesnt have a single mark, scratch, or ding. Unfortunately for Wahoo, internet archives are easily searchable and I demonstrated their assertion be false. Welp, after that recent email from Wahoo, I just sold my Wahoo KICKR Core and my Saris H3 will be here in a few days. Slightly odd, but Ill take that and delighted to get my new bike onto my Kickr, finally! I just received my Kickr and tried mounting my Trek Domane 2021 model on it with the replacement pieces I had already received from Wahoo upfront. A boatload of e-mails back and forth and I finally had my answer. Albeit, I do suck at sprinting. Now Im wondering if I can use my bike without risk. Now I could have set up the rear mech wrongly, though it works fine on my Hunt wheel, but I just removed the cassette and added the XD 1.8mm spacer and everything is perfect. Or something like that. Unless you have forgot, we are in a global pandemic. For those still watching this latest update from Wahoo as at Mar 5th 2021 and quoting their email reply to me in full: This email is a follow up to your support request with Wahoo. Firmware is bad. Heres a table they provided me with the trek specific models that are having issues. However, I have reviewed all of Wahoos documentation provided with the Kickr Core and nowhere in the product manual does it provide any statement that the the KICKR end user is ultimately responsible for ensuring that their bike frame is compatible with the KICKR trainers such that damage to the bike frame does not result from using the KICKR trainer, nor does it provide any instructions to the end used on how one would assess compatibility with the bike frame. The bicycle manufacturers provided their feedback on the first run of these adapters and it was determined that additional revisions to the design were required. Has anyone heard any more detail on adapter availability? While Im here, Id like to see cassette spacing adjustment on a trainer and not have to adjust bike from wheel to trainer to wheel. Any word from Wahoo when they think these will be available? Ultimately, its virtually impossible for bike trainer companies to test every single bike and bike configuration on the market. Lets make this clear up front Paris is nowhere near a beach. Cmon Wahoo, its up to YOU to make sure they fit and be up to date with your incompatability list. Doesnt #1 replace #5, and #2 replaces #4? link to velonews.com. Ive not ridden the bike on the trainer yet and Im now considering what to do. I never received a tracking number after confirming my address, however, the part showed up quickly after my email exchange. I had been riding my 20 Domane SL5 on this thing for 6 months before I learned about the issues. We appreciate your patience during this process and we sincerely apologize for the delay, we will provide additional information as it is available. No cost to you, easy as pie! I took off my bike from my trainer which Ive had it on since Dec and unfortunately I have this issue. The washer is only 1.5mm thick.. Anyhow, called Wahoo tech support today and they said that are in the process of testing and manufacturing those new adapter kits, they are very much aware about the issue. I have a 19 Madone SLR which as far as Im aware was not changed for the 20 model year. Original Non-Drive Side 142/148 adapter provided with the KICKR/CORE, Part 1 replaces the old/stock non-drive side KICKR 142/148 adapter (#5) There definitely isnt good customer care being practiced. The investigation is still ongoing to determine if their recommended revisions can be made.. Have you heard anything about Tacx or Saris H3 issues related to incompatibilities with some of these bikes (Canyon/Trek)? I received the following response from one of Wahoos Support Supervisors last week: [The adaptors] have now been approved by all manufacturers, but we are still a few weeks from receiving the adaptors at the warehouse and shipping them to customers.. They have assured me they will contact me when an adapter is available for my Domane. Just fitted to my Kickr V5, very straightforward process and no problem with axle width. New 12142 Non-Drive Adapter If you pay attention to your adjustments when on the trainer, place that info on a note nearby, you can easily reverse the settings when you need to pull it off. Not sure if its just cosmetic (not a big deal cause the bike already has war scars) or something more structural. I have a Direto XR and am considering buying a Giant TCR 2021. Specifically the 21 Emonda? (but the tracking also says its in my home city so maybe sooner). So while both Canyon and Wahoos site just blanket list Canyon Ultimate with rim brakes being incompatible, in actuality its only certain newer model years. All bikes and trainers are designed using Computer Aided Design software. I can confirm that it does indeed affect the TCR Advanced disc models too as I have just checked. Wahoo!. On 2 February, Wahoo asserted that To fully ensure compatibility, we recommend visiting a local Wahoo retailer to test your bicycles fit before purchasing. However, I did visit a local Wahoo retailer on the date of purchase of my Kickr Core on 3 October 2020my local Trek Store (to which I have receipts as proof) and I was informed at that time (3 October 2020) that my 2021 Trek Domane was compatible with the Kickr Core that they were selling in store. The Checkpoint issue. I have uploaded 2 vids and photos of the parts I used. HOWEVER, they could do more to help ensure compatibility. Most of the time. They also changed their website several times regarding the emonda & domane issues. Hmm, the letter didnt come through. Im new to Kickr with Ultimate 2017 frame. Wow, any prospective buyers of a Wahoo Kickr that own the previously incompatible models AND own compatible QR bikes who ntend to swap them regularly should be aware that this will be a headache for you. Prior variants, like my lovely 2016/2017 variant arent impacted at all. I cover all the units to buy (and avoid) for indoor training.
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