I enjoy going to both crate and barrel stores, I have been shopping at this location for at least 15 years, My recent experience with Crate and Barrel, The furniture is nice and of high quality. The problem is that their in store system is different from online. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. See our fabrics and leathers. The delivery guys come in and tell me that they frame they sent cannot be used without a box spring. how to install anti-tip kits. After hitting almost every furniture and home store in the area, I can say that this one outshines them all. After hours of furniture shopping and dealing with numerous stores, it was refreshing to find someone that made sure that we had the best product for our home! I HAVE SPOKEN TO STORE MANAGER AND CORPORATE FOLKS. When it comes to round options, Hardin is a big fan of tulip tables like the Modway Lippa. We do not recommend using harsh household chemicals as they can damage the finish. Crate & Barrel pieces are both made in the US and imported from overseas. Crate & Barrel lighting pieces start at around $30 and go up to $6,000. Some longevity problems were mentioned on certain sofa and sectional models. I received an email from the representative at the store that helped me stating that my couch had started production on 2/27/18. This site is protected by reCAPTCHA and the Google, Enter your account email and we'll send you a link to reset your It features a 0.5-inch thick tempered glass top with solid oak legs that make for a contemporary, modern design. Damien, the sales manager there, was absolutely wonderful. However, even in store pick up is an eventful experience. Purchased over $11000.00of leather and wood furniture. Size: 47 x 47 x 29.5 inches | Material: Aluminum, MDF | Seating Capacity: Not listed | Shape: Round. I told him that I don't want the mirror and he should cancel the order and send someone to get whatever thing was delivered. 2. The Home Decorators Collection dining table is our best overall pick, thanks to its versatility, attractive finish, and quality wood construction. This C&B has provided a level of customer service that I never knew existed. While customers enjoy the appearance of these beautiful tables, some have mentioned issues with delayed deliveries as well as some of their tables showing signs of wear much sooner than expected. They will do me a favor and offered 50%credit towards new ones??? The focus should be seamless ordering and delivery. Layout is wonderful and easy to navigate. This Crate and Barrel, indeed, has a fabulous furniture selection. and they'd have the correct item delivered to me next week. I havent noticed it getting dusty but have just cleaned it with wood finish cleaner or a dust cloth! I'm complaining about her now. After two days, I searched online to find the store manager's name and only after emailing her directly did I start getting real customer service to solve the problem. Amber, Alex, and Susan were wonderful! My recent experience with Crate and Barrel Before I start the review, let me start by sharing that I had previously bought a desk that came damaged. They promised to send new slats that day. ITS ALL A RUN AROUND. Love their Kitchen and Food, Bed & Bath, & Decorating & Accessories items, ok maybe everything they offer. You can get exactly what you want for much less than you would pay here. They have great furniture and home accessories too. Remember how I told the associate I only wanted the items if they could be delivered by the 8th? Shoppers love the modern designs and color options available for Crate & Barrel's sofas and sectionals, although there are a few shoppers who brought up problems with delays and their custom sofa not being delivered by the promised date. After we finished debating how the dent got there, she then noted their return policy is ONLY 7 DAYS- of which I apologized I missed the 7 days (clearly I didn't read the fine print). She came out of her office and I told her who I am. Many of their upholstered furniture items, such as sofas and chairs, can be customized in the fabric offering and color of your choice. Needless to say we will be canceling our order and purchasing items elsewhere. This 68-by-36-30-inch rectangular dining table can seat four to six people, depending on your seating arrangement. I can't believe the number of stores I visited that have rude and unhelpful staff. I typically shop at high end retailers because I enjoy the level of service you receive. Perhaps Crate and Barrel can provide a business ethics training course for Candy to help her tell the truth the first time. Furniture shopping is an oftentimes tedious and mundane task. Adjustable levelers provide stability on uneven surfaces. ), C&B is the place to find modern, on-trend pieces. and don't shy away from the sales section! I personally stopped at the store to share with Helen that my experience was not one that would merit high retail prices. Delivery guys assemble our new C&B Colette king bed frame but realize that they had queen sized slats. Larkin was pretty bad, and sales reps not engaged. She remembered me, and we sat down and I went for a Bowery bed, a bunky board, a mattress, pillows and one set of sheets to get me going. I had to give up one of my couches for this reason. My receipt also said delivery is early December, which is about 6 weeks from the purchase date. What she doesn't tell you is that the delivery company will not give you your time slot until the day before your delivery! Copyright 2003-2022 Bassett Furniture Industries. 
I called and Ann took care of us and graciously replaced the table, explaining they had a problem with cracking but we could try again. He is knowledgeable & honest, not sure if it is Company policy But we get a handwritten Card after each major purchase. I'll definitely go back and check out the next sale! Our legacy of craftsmanship and style spans more than 115 years. After numerous attempts to find an ottoman for my living room (she took me to the outdoor furniture section and suggested a piece, but said "I think you'll have to buy the chair too") I gave up and asked her to order the bar and the mirror (I found myself) and ring up some outdoor pillows that were marked on sale for $19.95. He was scheduled to be at my home between 7-9 AM on a given morning. The pros: Modern sofas and sectionals that come in a variety of customization options. Love the stainless steel pots, I need to get another one soon. If you like the sleek, contemporary appeal of transparent glass, AllModern's Devera Dining Table is right up your alley. Southern Enterprises Cardwell Distressed Farmhouse Dining Table, Best Modern: Between dining chairs and dining benches, Crate & Barrel carries just over 200+ different models such as upholstered dining chairs/benches, leather dining chairs/benches, wooden dining chairs/benches, metal dining chairs, and acrylic dining chairs. As I waited I noticed an upper loft area with a few other pieces that I hadn't seen the day before. Have shopped here for many years, and always been happy with the merchandise and overall experience, whether for small household items or major furniture. Confusing since I had just been told the day before it wasn't going to be ready until the end of April. I love that it turned out so pretty. No computer transactions. Select your Favorites. She finally put me on hold with the promise that someone else would help me. Sure would have been great Jennifer! That is a significant amount of time. After having a very pleasant experience picking out all of the furniture for our new home and spending lots of $$$ here, everything went down hill. Plus I told the staff how much I love their merchandise and they offered me a job application. Today I called and was told that my chairs will not be delivered until sometime in January!!! Never ordering furniture from them again unless given a specific date and time when it would be delivered upon purchase.which is highly unlikely. It's also sealed through a multi-step finishing process, which maintains its look over time. There's always the big price-tag items (which you can wait for the sale). While customers usually love the look of the rugs they purchased from Crate & Barrel, there are some who mention concerns about durability and fraying with certain options. It is actually a bit scary that safety concerns is on that list. There seems to be a problem serving the request at this time, One stop shop for all things from your favorite brand, Pottery Barn Sofas, Loveseats and Chaises, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. See how it all works here. With their contemporary designs, fabric customization, and just under 250 different models to choose from, it's no wonder that shoppers are often on the hunt for Crate & Barrel's sofas and sectionals. We had our old bedroom furniture removed in anticipation of our new furniture being delivered. AND then she tried to tell me that I would be charged a $35 fee for changing the delivery date. The furniture dept is wonderful, I really like their lighting and they have some really nice dining room tables. Walker Edison 4 Person Modern Farmhouse Wood Small Dining Table, The Best Dining Chairs to Match Your Taste, Best Large: While they are more expensive than a lot of stores, they are worth every penny. I spoke with another woman first, who suggested I wait for Chris. After being a loyal customer and shelling out over $3,000 in purchases, nobody was willing to lift a finger. Even so, there are some instances where customers brought up issues with durability and longevity of the specific furniture item they purchased. He told me I would have to package the incorrect item (not going to happen) and I was going to have to be home to sign because they would only accept my signature. My sales agent explained how there would be a two hour window so I wouldn't have to be sitting around waiting for my table and they make sure to have a white glove finish! Alas, I am through with this store. The Jolene is a trestle-style dining table with an hourglass base. My microfiber couch has survived all kinds of spills and just about every atrocity a cat can do to it for ten years, and still looks like new. A tablecloth or runner and a simple fruit bowl can go a long way. While my budget has not afforded furniture pieces to date, I have purchased many accessories and art pieces, etc. I have company coming and I need a table. For pieces such as chandeliers and ceiling fans which require installation, Crate & Barrel has partnered with Handy.com for customers who are willing to pay an additional fixed price to have the installation taken care of for them. Thanks as usual for sharing your life and home decor! If you don't have Adobe Reader get it here: Get Adobe Reader, Greensboro, NC, 4501 Landover Drive - Now Open, Ready to Deliver: See Our Most-Loved Upholstery, Buy Now, Pay Later. Now I want to do a whole new tablescape in my dining room! My only complaints are: 1. The buffet truly is amazing and give me all the Annieglass. The pillows rang up at $34.95. After no response in 4 days and several e mails plus a call to corp. they offered 70%. Not to mention all the other goodies from dishes to pillows to glassware. Additionally, their furniture is incredibly boring. Dining tables closer to 60 inches in length can usually fit up to six people, and tables roughly 100 inches in length can accommodate eight to 10 people. For this story, Theresa spoke to an interior designer, read user reviews, researched options from a variety of retailers, and made her selections after considering the dimensions, materials, styles, and prices of dozens of dining tables. The Sales Associate who sold us the chairs, Damien, never told us the chairs would take so long and now I feel like he lied to get the sale! I love how you decorated this entire space! Again - no wonder the store is so poorly run -- the "leadership" is horrendous! I like Crate and Barrel! The Crate and Barrel store is essentially a showroom - EVERYTHING must be ordered. Theresa Holland is a freelance writer specializing in home improvement, cleaning, and bedding. We are so excited for our new sectional and are overall very happy with the customer service at C&B. When it comes to bar stools at Crate & Barrel, there are over 70+ models that come in both counter height and a taller bar height. When looking for pieces for this room, I instantly fell in love with this Avondale Cabinet Buffet and then chose all of the other pieces around it. It was delivered to our house and wow. It was even more beautiful in person so well made and sturdy. Both Christian and I love it! We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. As a rule, I don't consider myself loyal to any particular store, but I have to say that they have made me a loyal customer! This is one of the best times to be an online furniture and home decor shopper. Scarlett Chandelier | Banks Dining Table | Calais Upholstered Side Chairs | Slipcovered Dining Arm Chairs | Annie Selke Rug | Avondale Cabinet Buffet | China Cabinet, also available here | Palm Leaf Shadow Box Art | Lucian Table Lamps | Distiller Arch Floor Mirrors | White Spike Coral | White Marble Place Card Holders | Linen Hemstitch Napkins | Monique Lhuillier Drinking Glasses | Faux Fiddle Leaf Tree | Anewall Wallpaper | Annieglass Ruffled Chargers. LOVE. She said, "yes, you're right they are." I told Helen I would take the bed if Crate and Barrel wanted to sell it to me at half off the retail price. The guy says, We have a problem, the glass is cracked for the kitchen table. While most dining rooms can accommodate a standard table height of 28 to 30 inches, Decorist designer Casey Hardin notes that taller tables can complement smaller rooms. THEY HAVE EVEN CHANGED THE CHAIRS BECAUSE THEY KNOW IT WAS A PROBLEM. I said, "those are on sale." She shares her favorite life hacks on her blog The Taboo Textbook. None of the sales people were pushy and they were all willing to help. Easy to work with and only interested in what will work for me. YOU WILL GIVE GREAT SERVICE FOR SMALL ITEMS. Shame on them! I do feel that some of their employees are picky and don't provide the same treatment to all their clients. Certified Nontoxic Contribute to healthier indoor air at home by choosing products tested for harmful chemicals and VOCs. What completely turned me off was when Jennifer told me " let's not worry about the amount of the card, you just get that bed and then we can see what the amount is". furniture always in good Condition. Remember that deactivating cookies may affect your experience on our site. Inspired by 19th-century European workbenches, the Toscana is constructed out of solid kiln-dried Sungkai wood, then hand-planed to mimic the look of salvaged lumber. For their dining tables, Crate & Barrel carries 100 different models with styles including round marble tables, long wooden tables, tables with a cement top, glass top tables, pedestal tables, parsons tables, and even geometric-shaped tables. She told me she IS the customer service manager. This particular store is clean and organized. "To determine the correct size rug for under your dining table, add the length of the table plus twice the depth of the chair, and then add 10 to 12 inches. If you're working with a larger space, you can't go wrong with this 96-inch stunner by Kelly Clarkson Home. Well priced furniture that is MADE WELL and great staff. I went away, thought about what I'd looked at, looked at other things in other stores, and came back a few weeks later. It is nice that though that there is a separate entrance from the "mall.". Likewise, a customer satisfaction training course or two for Jennifer and her creative out of the box thinking could also be of some help - maybe? My regular sales associate (Carol) was tied up so they assigned us to a young woman that had no clue what was going on. :) I do love the free parking below. Crate & Barrel is an extremely well-known home and furniture chain that is a popular pillar of high end shopping districts. I'll be back because of the good customer service. I ordered 5 dinning room chairs for our new table and was told it would take 4-6 weeks to receive my chairs. Shoppers appreciate the nice designs of Crate & Barrel's lighting options, although there is some feedback about the durability and perceived quality of certain lighting pieces. My sales rep, Mike Dion was awesome. There were many helpful sales clerks. Iron in a brass finish makes a striking complement to the distressed mango wood of the Avondale Collection. Its dreamy! I couldn't believe it! When using a dining room table for its traditional purpose, set the table with plates, cutlery, glassware, napkins, serving dishes, and a lovely centerpiece. You are much better ordering anything you want on-line as trying to order furniture in the store is a never-ending hassle. Most customers seem to love the look of all of Crate & Barrel's coffee and accent tables, which includes console tables, smaller accent tables, storage tables, nesting tables, and end tables. And the cast iron dutchoven. The furniture is high quality and the prices are reasonable. It's usually quiet and has comfy sofas and beds to check out. Definitely shopping here for my next kitchen appliances! Vibrant colors and glossy finishes can offer a striking appearance as well. (I think the employees were a little concerned that I was ohing and ahing as I touched the furniture). 
Save Time and work with one of our Design Experts. Customers should not be given the run-around or treated so dismissively. Wonderful. If you want your dining table to last for several years under heavy daily use, your best bet is a solid wood optionor at least a style with a solid wood base. Great pick for this space. Ok, so back to sleeping on the floor on a mattress. Dimensions & Care DIMENSIONS Overall: 72" wide x 18" deep x 36" high Overhang: 13.5" (sides) Door: 16.5" wide x 21.5" high x 1" thick Fixed Shelf (2): 33" wide x 16.5" deep x 0.5" thick Distance between legs: 13.5" (front to back); 14" (side to side) Weight: 195 pounds CARE AND MAINTENANCE Dust with a soft, dry cloth. The representative that helped me at this store stated that my couch would be ready mid-April. Is that your wedding china? Because of the negative experiences, I pretty much decided to just buy something on the internet. This site's sole purpose is to help you make the decision faster and with more peace of mind. I love Crate and Barrel products for the most part, I dislike the level of experience you receive in their stores. Just good 'ole Jennifer and her solution.
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