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Once delivery is accepted by the customer, they must report any damage or defects within 48 hours in order to process a return. Boy, I must be a real active shop-lifter or return abuser! Got several rebate checks sent to me. I have no receipt or box. RETURNS DENIED. Items purchased from a third-party or marketplace seller, but shipped by The Home Depot, must be returned to the selling party in accordance with their return policies. I do the same thing FIX and FLIP and I had some central american contractors buy stuff for the project and I would give them their money back. Stock price is based on a number of metrics and not one of them is customer satisfaction. Thanks, We are all to blame.me included. So, Home Depot took my money for the item and their phone system hangs up automatically. I was twice at the store, and they could not really explain, and I had to call the TSE number twice, and now I am waiting for one of their managers to call me back. It's up to you. If any exist, the customer should refuse to take the product(s) into their possession. Does anyone know the policy of returning installed carpet. What if I send that card to one of my Step Children that do not have the same last name as me? Much of this is online. We advised HD to cancel the order as we no longer had a contractor and the items had not been delivered as promised. On October 23, 2013, we ordered 4 base cabinets on special order and paid close to $3000 for them. Went to store to buy a new one December 21, it was checked in to the warehouse but no monies were returned. He had said his name was Nathan. The return history went all the way back to 2011 and showed about 110 returns, mostly with receipts. Home Depot frequent Shopper on 7/25/19 my onliine purchase of over $300.00 came in and I also purchased other supply that day. I'm from Tampa, FL. I spent several hundred dollars that morning. Not no more will go to the competition first willing to pay more than to be treated the way I did. Talk about shock and awe. Wish me luck. Today i tried to return a hd tv cable cord and they said it was already returned by someone else so i couldnt return it. All tools, gear, appliances, etc. I immediately called to switch my order to a different color. Home depot will not take back this appliance. I went into my local HD 2 days ago and made some purchases totaling 470 bucks. Do not risk purchasing appliances from this vendor. The first delivery day they called 1 time I missed the call. Attempted to return the tool and exchange for a compatible 12v one. Used store credit, partially, to purchase items. It was the "hand written" part that got me. who says that!? Color samples and OOPS merchandise is an exception to this policy, as is special order and non-stock products. Went to return items worth few hundreds (keep in mind items very heavy) and mansger complain about it and then their big brother TRE denied return. Items are too bulky to carry so I didn't want to go in the store. Call us for assistance at: 1-800-430-3376. Wow I am very sad to hear about this new policy. Unless absolutely necessary we will never ever ever buy anything from Home Depot. Obviously, we want to minimize our costs to return the furniture. The store at delmabry north. Apply for a Home Depot Credit Card, and all purchases made with a Home Depot Card have a one-year return policy, no receipt needed. This is a class action waiting to happen. EFFECTIVE AUGUST 28, NO MORE STORE CREDIT! Most items purchased at The Home Depot can be returned for full credit within a generous 90 days. Rushing home like a crazy person, excited for my new toy,I was let down and dismayed to find not a package in sight. I tokd her look the filter are there about 10 feet away, went got the correct size. Thank god Lowes is closer. I tried to return them with the purchase receipt (within 10 days) and the return was denied. I will never use HD when other stores are available, as they will track your return history this way. Now why would I want to do that? After being told have to completely redo Plumbing in that room decided to go a different way keeping the old style theme wanted to return this unopened product with receipt to Home Depot and exchange for more antique set to match My motief. Call the home depot line back myself they said they were bringing somebody out waited another week somebody finally came out to look at it he left waited two more weeks contact place again and told him that the guy didn't tell us what he was doing and it's been two weeks since he was last here they said they were waiting on the parts we did another week someone came out to look at it to put the new part in the part doesn't fit now we're waiting another week for somebody to come out and put the part in for the refrigerator. Home Depot stocks two different versions (18v and 12v) of the tool that have the exact same price. NOW, they close at 6, and you can start building an inventory of the things that you didn't need. Extremely pathetic as a billion dollar co. we buy thousands of dollars with of merhandise from your store. So later that day I took the items to be returned and I was denied and told the same thing to call this other company TRE. This site uses Akismet to reduce spam. Called the gas company, they come out and inspect; the meter was reading high levels of carbon monoxide, he shut the gas to the range off and the stove I purchased in May is still sitting in my kitchen. Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Don't shop at city of industry hd. I had a store credit of 6 dollars. It is hidden away in the FAQ area if you happen to open that online page. Home Depot prides itself on customer satisfaction. This new return policy they have blows. When I went to return few items they accepted the return for Smart LED lights made by GE however they refused to accept return for LED fixtures by HALO ($49) and two electrical metal boxes ($2.50 & $2. This was less than one hour after placing the order. If you have received incorrect product, please call 1-800-921-2119 for a replacement. All in perfect, unused condition. Very happy with Appliance Liquidators {8^D Felt like they lied to get the sale. I told them sorry if there was a misunderstanding but in the end the Customers should always be right and that I would not be shopping there ever again, and that I was going to advise anyone I could not to shop there and about my experience there and they still didn't give me answers. They come up with this new policy about returns. As a Contractor able to return material is prime. They have more than 50 of these things on the shelves in our area, but they say supply chain issues are the reason I have wait for this brand new nailer. I've never been to Rhode Island. I had a return the valve all I wanted was store credit women said you need a receipt or order # or credit card for proof. Better luck at hd. We went through the entire story again, and HD corporate said they would look into it and get back to us. They never even give you cash unless you have a receipt, they just put it onto a gift card. Hell no! The irony is when I was trying to return the items I was standing next to a huge sign saying how easy it is to return items to Home Depot. the managers are rude and don't care at all.BAD Customer service. All over a $49 return they refused. Back in the good ol days you were able to return without a receipt and get the store credit knowing that you were going to use that credit on another job, that was great. Also if they have a run on thefts for certain items they will not accept them. I call another HD customer service number "call rejected". Once they were even warned there was a security breach and they took no action. They dont offer a 1-year guarantee on annuals, but I believe they still offer a 90 day return window. With many of the bad comments from other buyers HD only is best to use for smaller items that if they refuse to return it isn't a big lost. Just glad that I have a friend who works there that stood up for me when she ran her mouth about me. I know it has been a few years, but the checks are still in good shape. Now Home Depot is saying I need to pay a restocking fee of $200! They have a bit of scrap wood which they sell for 70% off. returned the boxes spoke with store manager telling her I was gonna return product ,she just said before any thing stated Thanks Home Depot I have never been screwed so cheerfully when completing online purchases. Ffor me it's got to be at least five. After spending more than $ 7,000 this season, I got denied for $60 return. For example, if you bought a Wooster paintbrush and use it heavily for an entire weekend then decide to return it, youre probably out of luck. but refuse to refund it and tell me what ? The associate who assured me my order would be cancelled said nothing about the fee or I may have changed my plans and waited for the floors to come from China! There was no difference on price 10.97. I purchased a large tool set and paid $210 with my credit card and $51 with a store credit. Since, I partially paid with a credit card, I plan to dispute the charge. This is how we keep the lights on (i.e. The employee called the manager and the manager stood not even 10 ft or more away from the ladder I was returning and said "we can't re sell that" pointed to her return policy and said read it and have a nice day. All returns are subject to verification system approval. 2 days after not hearing anything, I called again and was told home Depot is unable to accept my return. The item was ordered on May 8 and they said I had until June 8th to return it. I'll never set foot in hd again. I had to drive 60 miles out of my way to return the tree to a different HD. I came into the store today to return a lawnmower tie in good condition never used ,had my receipt showed the cashier my id . I am currently stucked with an uninstalled washer and dryer. But if The Home Depot becomes the dumping ground for all these other store's products, the Home Depot isn't making any profit returning an item at full retail price that they didn't sell to you in the first place. I'm the type of person that will go back into the store if I find something that wasn't rung up. Now I know this must happen at least 10 times a day and yet nobody has taken the initiative to solve it. Thanks to reader Gail who informed me that clearance plants (with yellow price sticker) are NOT returnable. After reading all these post - I'll just run over to Rocky's Ace Hardware (or Lowe's - which is closer than HD any how). They said I would have to dispute that would take 2 to 4 weeks. Today I had to returned to drill bits. How many times have I said, or have you said," never again will I shop at Home Depot". This seems like horrible customer service - everyone I have talked to is shocked. Everyone should be aware that the stock/shareholders of this company are totally dishonest, and their only only concern is making money Period! I did too got rejected, I had a receipt and still got denief. Bought three piece shower walls April 8, 2017, paying for it with a check. So now they're treating me like a shoplifter and refusing to return any items purchased with a store credit because I've made too many returns with my ID, even though I've had the receipt for every single return. I agree, Garage seller returns are in possible. Hone Depot.. if you read any of these comments.. this is a $250,000 loss is purchased for 2021. Who gives a crap right? So if stock prices have anything to do with customer satisfaction and over all value of a company worth in the market, then it goes to show that those who feel that our business cannot survive without them because they got mad and went else where because we refuse to allow fraudulent returns and refunds are obviously stupid to begin with and should just go to the other places and maybe steal from them. Believe it or not, barcodes on items are universal and you can have the same barcodes on the same items at different stores from different companies. I am asking for an exchange for the correct tool that sells for the exact price that I paid for the incorrect item. Stood there and checked to see if they had taken money out of my account and it was taken out on April 11, 2017. Much of this is online. They refused to give me difference. I never would have thought that would be the case and it took me 4 days to figure out maybe I should pause the washing machine and check water lever. A few years ago these kinds of problems were never happening. So here I am looking for it and I can not find it in HD return policies. Policy excludes: Application issues and improperly prepared surfaces, liquid stains, color samples, OOPs merchandise, special order, non-stock products, 3rd parties and marketplaces, labor and installation. Went to return them and was denied. I've also flipped three homes. Today I took delivery of a new Maytag washer and dryer from Home Depot. I was appalled by the treatment I received as their loyal customer. I said thats no excuse what was the excuse, when we took it in, in march they were having problems getting parts from China . . Because I am in the high risk population for COVID19 I do not want to take a return to the store. So it was the wrong pump so I tried to return it and got denied even with my i.d and I have never returned anything to Home Depot ever. My wofe and I have decided to shop online Here is what they post but I have wasted the last hour trying to contact them with out any luck My packages were delivered damaged. You can also process your return over the phone by calling 1-800-3376. They both sell the same type merchandise at about the same price. And yes I called the corporate office I cant even tell you how many phone calls we made to Home Depot to try to get this resolved. I was going to spend that money immediately at HD. Now, Home Depot will lose market share because it's a lot Harper to return without s receipt. But despite how green your thumb is, The Home Depot offers a 1-year guarantee on perennials, trees and shrubs. Unsolicited, Home Depot Simply Issued Me An Online Refund. Receipt now has a max refund value on returns. We have purchased thousands of dollars of material for our new log cabin. Thank goodness we bought the extended warranty. Because of the refusal: Anyway I guess I will have to pick out another frig at HD. I probably spend 15-20,000 per year at different Home Depots. Ur an idiot. Even though the nailer is less than a few months old (which they could tell from the serial number) I had to pay $30 dollars to get them to look at it. SERIOUSLY???? You might be surprised to learn that you can return plants at all. Worse of all the return cashier looked at me as if I was a thief. They got me too, for $170, totally legit purchase. Company that will not help you, if you name and driver license ever gets flagged. When a store scans it, they can retain all of this information. When I came back to return the wrench they denied me saying that I could not return the item since I used in store gift card for part of the transaction. Left my number, they do not call backnever had these types of issues in the pastNow I have a Brand New LG AC Unit that's useless and I can't get my money backthey just lost a huge customer Home Depot didn't tell me that they don't take back major appliances if you are not happy with the product. This is a $100 item. i paid cash for the ring pro and it didn't work and so I went to return it. . Sounds like a manager dropped the ball with that in the first place, and so now all HD customers have to be ripped off? Homedepo sucks ive spent thousandz with a capital z with that store. It will only be an "if I have to" type of purchase. On the fourth reorder, they offered to ship it to my home via Estes shipping, pad it extra well and refunded all of my money for the inconvenience. Today I tried to return some items I purchased from this DIY Giant company, The Home Depot. Make sure you have your I.D. Can you imagine if that was the case with a Ralph's or Arco gift card ? We are also a member of several other affiliate networks. The photo cell did not work because there was a roof overhang above the wall. Keep in mind there are some exceptions. Products that use flammable liquids/gases or other hazardous materials must be returned to your local Home Depot store. even though the wait period for delivery is from 6am to 8 pm. they say have wait to wait for techhnicican's report . Wish I had read this blog earlier. So I say I'm a 53 year old female how am I suppose to get 12 boxes of tile and 3 50pound bags of grout upstairs. If youre returning an item in-store, Home Depot requires a valid drivers license or government-issued photo identification for non-receipted returns and returns generated from purchases made with Store Credits. My response, (since I worked in retail for 10 yrs) Im not returning a Christmas tree in July! Clearly a defective product. were bought there. I guess being a 30 year customer is not loyal enough to be treated fairly and equitably. Discover cars then said that we have to go through PayPal because there isn't any proof that we didn't receive the merchandise from Home Depot. Store employees and manager said there was nothing they could do. NO warranty on the second mower- be aware these folks will screw you if you donnot read all the fine print. Usually, I have the receipt ot it is on my charge card. Customer service told me that the overhang prevented the light from turning off in the morning. I told him that I would go to someone else and asked him for his name and he guff ave me a different name then he had when he first,called. Bought a hunter fan online, it arrived with glass globe broken. Chalk This Up As A Lesson Learned. i find out my receipt visa last 4 digit difference from my visa i paid in homedepot . I cancelled the order and then saw restocking fee. I used to return multiple items to Home Depot well over the 90-day return policy. had paid for final tile on my home depot card when got the product there were defective pieces . well when my family purchased the gift card they paid cash for it and now because of that they want to scan my license there policy says u need ID I have ID but it's not good enough cause my ID dosent have a bar Code on it to scan I'm told only drivers license is good enough so guess u can't return something if u don't drive .spoke with managers they have no answer . If you have experience the same , please let me know if there has been an expedited refund in your credit card. So always try! Ohhh.. and I forgot to mention: This INCLUDES HAVING A RECEIPT and the ITEMS are only 1 week old, unused and still shrinkwrapped. Do I have to present an original death certificate to them to receive the credit? I've had problems returning defective items in past also. I may have to appeal it through the credit card company. I got this store credit, instead of a refund, because the credit card I had purchased the item with got changed and I did not think it was worth trying to locate the receipt, knowing I would spend those money anyway. I purchase a snowblower back in November 2021. I may have to wait up to 3 months,but they said I will get my refund.I will never get any thing like windows or doors or any appliance from Home Depot especially after reading the complaints and from the way I was treated with the way they handled my door order.They only care about how they can cheat you out of your money not making sure they make their customers happy.They have very poor customer service. My brother made a purchase for me that was a delta rough in shower and tub valve $30 + paid cash and missed placed the receipt, on that day I picked up my online and other supply's in store. he was like well I only do curbside. My receipts average over 100 per quarter. I would advise anyone not to shop there to avoid being ripped off. Can I return my product after 90 days with receipt and get my cash. I will also let everyone I know know about their crappy customer service. I only pay in cash. However, my son-in-law didn't give me the reciept, nor doe she has it. If they are Guaranteed to Fit and dont, you can exchange them. And NO I have not made astronomical amount of returns. Home depot says, it is between me and the LG. I went and they replaced the faulty battery, they didnt even ask for my reciept and it only took 10 minutes! The Home Depot return policy is somewhat simplistic. Bought a new LG AC Unit in store a few weeks ago, paid cash. I only had the item a few days. Store manager absolutely no help. They ask for your driver's license at the service desk so they can register that store credit to your name. They gave me no explanation other than that. Never had a problem taking anything back without a receipt as long as it was for store credit. I bought flooring in dec have receipt. I ordered a firepit from HD and was trying to get put in before my vacation. Luckily, my credit card company fought for me to get my refund back to my credit card. I ordered online for simplicity reasons. Did you lose your receipt? Items were purchased within a 2 day period, hadn't been opened (not counting power washer) & HAD MY RECEIPT. My transaction was a bit complicated as I wished to return only part of my shipment and reorder. Be sure they are showing you what actually is delivered to your home! Contact the State Attorney Generals office and file a complaint. LATEST DEVELOPMENT! Once I put them on, I hate the look. Cash and cash equivalent purchases exceeding $1,000 may be refunded by check sent from The Home Depots corporate office. I agree with the first comment on this page. I had intended to purchase the 12v version of the tool and battery, unfortunately I picked an 18v tool from stock instead of the correct 12v. Todays date 1/4/2022. before they stop letting you? Never buy any gas powered equipment from HomeDepot, they have a hidden fineprint return policy where you could return it only within 30 days. Then all if a sudden, Whammo, return denied. They said because. Nobody could tell me what triggered the Denial. So disappointed in this store on Wetmore and Oracle, Tucson AZ, Just like everyone else commenting on this, I went to exchange a few pipes and fittings for my boss that we had leftover from a kitchen remodel job we had just finished.I personally have never returned ANYTHING to home Depot, no receipt because they said we could get merchandise credit which we would have used to get more materials for our next job. This is the way Home Depot recoups its losses? They gave me no explanation other than that. Do not ever buy another Appliance from Home Depot!!!! Its pretty simple people, you buy something and you paid for it, hold on to your receipt. This site is acting like nothing has changed, they don't have a clue what they are talking about. You cannot say you show up, which is no help at all. Does anyone know for sure? Truly FRUSTRATED & AGGRIVATED!!! No where did it say electrical products had 90 day return UNOPENED policy. Home Depot advised the cabinets would be shipped to our local Home Depot in Frazer, PA for pick up on November 6, 2013. Another way for Home Depot to get to the little guysMaybe Lowe's can save them from the Monopoly that is the "Home Depot", This is laughable! It is very local, they have semi-smart older contractors employed if you need them and mostly they have lower prices. Due to family situations his nephew was unable to use them but by this time he no longer had the receipt. Loaded it, 60" so hard to load and needed no rain as it would not fit in truck box. Tried to return unopened connectors for coax have the Recept. After reading these reviews I will no longer shop at home depot. In a nutshell, you can return most items within 90 days. It is my money to do with as I please. Not going there anymore. Have them return EACH item INDIVIDUALLY to figure out which ones are black-listing your return. She's very nasty , she will give you a very hard time to make sure you return gets rejected. I now put everything on pro-rewards to avoid this but this shabby level of customer service where they're not even following their posted policy is unethically inexcusable. After using all my existing HD gift cards, I will never go back to HD again. I ordered a dishwasher and waited a week and a half for delivery. HOME DEPOT DUCKS!! I researched on Google and find horrified to learn about Home Depot's new return policy. And for purchases made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, receipts may be located in their system within 365 days of purchase. Worst service in all respects, sales, service and honesty! I have shopped at the home Depot for many many years. 7 weeks every other day dude is getting $400-$500 store credit from Home Depot that he sells for 75% on Craigslist. However, when I got to the store I was told the return was "denied" by an outfit called "The Retail Equation". What sort of unstableness causes anyone to buy 110 different occasionsthings they don't want, or are wrong for the job. So I buy all three so my ex doing the work can pick the right one, and then I return the two that were the wrong kind of widgets. I had to get the card I used to pay for it and slide it on the machine and it processed the refund. If you paid with cash, you can most likely receive store credit with a Home Depot gift card. A good example is Sears and how their poor business policies have all but put this once great retailer out of business. I have never been warned this could happen. The store manager also told me to feel free to hire the services of a plumber and get reimbursed for installation; however, if the washer and dryer turn out to be defective, home Depot would not be responsible. I told the manager that this is insane, unheard of, and the only place on earth is that this was the case, and the manager simply said I have no idea why this is happening Im so sorry I have no idea. Not sure what the local store or HD corporate is trying to pull on unsuspecting consumers. This changes today. It was not square. After they emailed me the activity report I was fuming. This scenario has been repeated previously. Well, I returned for color matching on paint we had bought a couple years 66.00 for that paint we received. Still, note that all returns are at the discretion of a store manager. We called Home Depot they gave us a number for a guy to come out and fix it we waited a week didn't hear anything wait another week. Only to hear that HD has or is implementing a restocking fee. This unwillingness to issue prompt credit card refunds is egregious and is a download of risk to the consumer. Don't buy lawnmowers here I mowed my lawn four times both spindles shattered and they just say it's between you and manufacturer absolutely worst custermer service an cheap product. For credit cards, The Home Depot can refund the money to your credit card or give you store credit. They are, of course, denying any wrongdoing. So I stopped going to Home Depot for anything except what they have on the floor for sale (pay and go from now on) and went to Appliance Liquidators (a Ma and Pa business). Get the only receipt organizer that alerts you on return dates and policies. I went the weekend after very upset. Half of the shower valves are missing parts. The refund will be credited in the method you paid for the item such as cash or debit card. So far I may have spent about 18k at the HD from paint to tiles and every little run when I needed anything. Stupid question but can I return an item I didnt purchase from Home Depot for store credit? Unfortunately thats their policy without the receipt.you can always sell them on eBay if you dont like them. But other things as well. To everyone living in the state of Maryland. I've spent over half a million dollars at this store but won't give then another penny. Now they can be sure that they lost another customer along with my friends and family. I purchased a $340 tool for a up coming project that they do not carry in store nor have a ship to store option on. First, if you are so unorganized and are not capable of holding on to a receipt, especially if it is a high dollar item you purchased, then you are truly a moron. I went to Home Depot to purchase Ralph Lauren leather paint. While I understand the customers' frustrations when their returns are denied, we have to be firm about our return policy. If there are any defects or damages, refuse delivery. I looked at my receipt and told her I most definitely did not and that it clearly shows I paid with my debit card for the entire purchase. You will all be surprised to know that over a 17 month period they allowed an employee who was a heroin addict (obviously now ex-employee, no idea he was a heroin addict) return material he consistently stole from us worth over $30,000 WITHOUT A RECEIPT AND WITHOUT EVER GETTING FLAGGED!

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