We prefer to supply you with the parts we install but we can install your supplied products as well. If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, Off Road Tents cannot be held liable for any replacement costs related to the shipment. You can also click the tracking code on that same page, and it'll lead you to the carrier's website (whether that's UPS, FedEx, etc), where you can paste the tracking number and follow it. First thing you must do is inform us. Don't worry, we have a few backup options. - I can't print my return label. If you don't see your tracking updated, please contact us between our working hours, and one of our agents will be able to clear your doubts. The truck driver will call you 48 to 24 hours ahead of the delivery date, to schedule a drop-off time. We can help with almost anything truck accessory related. S/B2883. If you order a Gobi rack, the cancellation fee will be of $550. The new tents are built tough, stay dry, and offer simple setup and teardown. Off Road Tents takes pride in its products and packaging. - How can I get shipping insurance with my order? Will this tent work with their CBI Overland Bed Rack For Toyota TACOMA 3RD GEN 2016-Current ? In some cases yes. Get a copy or take a picture of the signed delivery receipt that shows the freight loss or damage notation. Surprise your wife and kids with this experience. If you're approved for financing, it depends on the options either Bread, PayPal or Klarna gave you. If the order ships freight you will need to sign for it. We recommend you to do so, for the peace of mind, especially as they can refund you fully within 7 days in case an item is lost or stolen. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address youprovided when checking out. Therefore, here's an FAQ page withimportant information that hopefully will answer all your questions. I'm 6 foot 4 and I can lay down the long side or the wide side and have enough room to sleep comfortably without touching the side walls. This tent can provide you the relaxation and satisfaction while camping in the outdoors. 3. An order is considered shipped the moment we send you an email with the tracking number. If it gets sent without an RMA, it makes it harder for us to identify your package, and it can lead to waiting longer before you get refunded. For more information on ShipTection, click HERE. If you are the one covering the return costs, and therefore it's you who are buying the label, we recommend you print it at your local FedEx or UPS center. - What is the reason I might need to provide pictures of the product prior to shipping? Anodized aluminum tent frame poles When its time to get back on the road or work Smittybilt Overlander Gen2 XL Roof Top Tents are completely self-contained for travel. Big tears, dents or signs of clear mistreating the packages shouldn't be accepted (Refer to Images 1 & 2 above for reference). - What are the shipping charges for returning an order? We use different carriers. The Smittybilt Gen2 Overlander tents are BACK IN STOCK.They disappear quickly so order yours now to ensure you will get one! We cannot. Hope this helps! 
When it comes to ground shipping or air, we use mostly UPS, FedEx and even USPS. Don't open it, don't install or use the item. We have three financing options: You will be able to check if you're eligible for financing at the product page, no need to go to checkout. Also, if the order has a lead time, we will contact you to let you know when exactly you can expect to receive it. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT. As a matter of fact, we never see it. Basically, you will need a vehicle that has a roof or bed large enough to hold the tent and strong enough to handle the weight. Then, take pictures before you ship it. We don't accept returns on items made on order, such as rock sliders, bumpers, or any CBI and Gobi product. The first thing you will obviously need is a vehicle. I bought one of these and I'm building a rack for it on my prospecting vehicle 1975 Dodge w200 custom bobbed flat bed. All included is Telescopic anodized aluminum ladder, high-density full foam mattress with cove and a LED strip light. The tent sets up in minutes, and gives secure, spacious above-ground sleeping quarters. Plus, the items are way too heavy to ship by air. As soon as your order has shipped, we will send you an email with a tracking number. tonneau covers. It is 100% safe. -If I wasn't approved for financing, what can be done? We will gladly help you with that. Off-roaders count on the company's innovative parts like the original nerf bar side steps to equip their Jeeps for the trail and day-to-day driving. That way, if damaged, you have grounds for a claim with the carrier. Smittybilt offers over 2,000 interior and exterior parts and accessories for 4x4s with multiple capabilities for jeepers of all levels. Product Type My tent showed up to alaska within 2 weeks and we love it! Therefore, to fully cover your shipment from any damage, or if it's lost and stolen, you can purchase ShipTection. Manufacturer warranty is for original purchaser and factory defects only, for stated covered time. Owned if for 6 months used it about 40 nights so far it is a great size fits my family of 4 ..the mattress is ok if it's just a overnighter or if u are a light person I'm 195lb and after the second night usually move to my hammock but it's not horrible ..I had it on my 4door jeep rubicon but it just felt to heavy up there so I built a trailer for it . - What mail carriers doesOff Road Tents use? If a package shipped ground it'll be dropped off at your front door. Every item that we ship out is properly classified, packaged, marked and labeled. We will then see what order number it was and we will help you handle it! I've used this tent twice now and love it. Depends on the item. To help us win the claim, take as many pictures as you can and be PATIENT. Generally, they're solved before that, but it can take some time. Cant say enough ability off raid tents. - The product was a gift. The mattress is comfortable and has a removable liner that makes it easy to wash. 4mm spring steel durable rainfly poles If the order has already shipped (and we have sent you the tracking number), then you cannot. But warranties vary from item to item, from brand to brand, and there are different scenarios. We can ship to Canada, but it's an expensive thing to do. We had our tent at our door within 3 days. We offer some customized orders, or items made on order, for example: bumpers and rock sliders. If the OEM rack is not strong enough to hold your rooftop tent then you will need to get an after market rack. | All Rights Our technicians have been professionally educated and have completed industry degrees from accredited schools. Please keep in mind all the financing options available are third parties. We charge a much higher fee though. Subscribe to the newsletter for up-to-the-minute sales, and news so you can beat the crowd to the trails. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. On other items such as racks, smaller accessories, we charge different shipping fees, but still, it'll be an additional cost, which might be expensive. For more information on shipping times, fees and such, please CLICK HERE and scroll down to the "Shipping" section. 
We don't accept returns for products that have been used, installed, unboxed, or damaged by you. Make sure to have a rack for the tent. Two-year warranty, Cali Raised LED | 5318 David Strickland Rd | Ft Worth, TX 76119. If your item is on back orderor unavailable, we will void the pre-authorization and reach out to you via e-mail. Closed size: 47" W x 55" L x 11.5" H So, once again,we cannot offer Military Discounts store wide. Other items that ship air or ground, will not require your signature, and will be left at your door. Click on the email and it'll open a page where it will show where the package is. 30 days. This means that we have received your order in our system and pre-authorized your credit card for the purchase. Please note that these are subject to change and we will communicate any changes or delays. Velcro lining for complete waterproofing. .jpg/:/rs=w:1200,h:1200)
Red flags are BIG punctures or any sign of forklift damage or clear negligence by the carrier. The tents waterproofing held up amazing in a few thunder heavy rain hail but it has a serious flaw in the design of the overhang that the annex attaches to.when it rains the water does not run off and pools up and collapses the overhang .I have tried several ways to adjust the fly and pull it tight nothing has worked well enough to warrant peace of mind in a rainstorm other the just checking it all the time. If it's a smaller item, even a roof rack, we might be able, but please keep in mind the rates might be a bit high. You can print it at home, or if you don't have a printer, you can print it at the local FedEx or UPS center. Shipping Insurance with ShipTection, can be a good idea to quickly solve damaged product issues. There will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. To read more about ShipTection, clickHERE. For more information on ShipTection, clickHERE. FMS offers complete brake kit or brake service. 6. If you need a little more room for your special little people, then the XL will not disappoint. Imagine sleeping inside of a rooftop tent with a hug 92.5 x 74.8 sized comfortable mattress. Please take photos of the box on the pallet exactly as it arrives. The extended rainfly and water-proof polyester canvas provide superior moisture and rain protection. What should I do? For your convience you can select the button below for a quote or appointment. IF you see clear and noticeable damage to your item, please take pictures of the damage and REFUSE the delivery. Made with a durable and lightweight aluminum tent frame and long lasting heavy-duty 600D ripstop polyester. For the sake of making it all easier, we'll break this down into sections: Let's begin with the first of thesetopics. It depends. We mount and balance wheels and tires. You need an RMA because the warehouse guys need to know what an item is and what is related to when it comes in. However, you will not start getting charged until the item SHIPS, or 30 days have gone by. Still, if you want to do that, we can try and you'll haveto pay the difference, but we cannot guarantee it. 2022 Cali Raised LED | All Rights Reserved. If your item is on back-order or unavailable we will reach out to you via e-mail or phone to see if alternate arrangements can be made. Of course we do. When it comes to freight, we'll also use other carriers such as SAIA, ABF, Pilot Freight and such. If it has a manufacturing defect, or covered by warranty, we will send you a replacement, the moment you send back the original defective item (and we'll cover the shipping costs on those). Suited with multiple awnings with No-see-um-mosquito mesh, added with the removable rainfly provides protection from wet weather with out the stuffiness of a closed-up tent so you can let the fresh air in, day or night. If you take good care of it it's a good tent for the price I also have the annex but my jeep was to tall to use it with the bottom on it, and my trailer is too low so I prob wasted my money there lol iKamper: The Story Behind the Skycamp RTT, The Story Behind Roost USA, a 100% USA-Made Brand, 8 Softshell RTTs For Hardcore Overlanders, Rincon RTT By HIT Vs Type E By Odin Designs, Smittybilt Overlander XL Roof Top Tent - 4 Person Capacity, Affordable Roof Top Tents - $1500 or Below, Dometic Portable Electric Fridges & Coolers, Prinsu Design Studio Rack System Collection. The improved, wider aluminum ladder is telescopic to 93 inches, ideal for lifted Trucks, Jeeps and SUVs. The competitor must be an Authorized Retailer of the product in question. Below are the current estimated lead times before shipping. The second thing is to contact the carrier. *, We use a secure payment method for your peace-of-mind. In order for you to return an item these criteria must be met: If the item has a manufacturing defect, it's covered by warranty, or was refused by you when delivered, we do accept returns, free of charge, andwe will take care of it. Email us so we can get you a quote and offer you the best option for you! Please inspect your package for damage prior to signing for it. WELCOME TO YOUR PREMIUM OVERLANDING GEAR STORE! If you want to return your order for any problem other than a manufacturing defect or warranty, then you will have to fully cover the costs of shipping it back to the warehouse. On top of all of the features, this new tent offers adventurers a rugged look with our new two-tone tactical gray color palette. Please bear in mind, carrier websites might take up to 72 hours to update the tracking information, but if the tracking email is sent, is because the item has been picked up by the carrier. You can find Roof Racks here and Bed Racks here. After you fill it out, Bread will tell you if you're approved, as well as letting you know what the options are! If you send an item back to exchange it, it can take up to 30 days for you to get it back if the item is in stock. Some of our products are made on order and have lead times that go from 4 to 32 weeks until they are delivered once the order is placed. They also continue their education with a daily practice and updates when available. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well. Please refer to the Shipping Lead Times section on this page for the current estimated shipping time. The first thing you will obviously need is a vehicle. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. If you have any doubt, questions or anything, contact Off Road Tents immediately at 1.844.200.3979 or info@offroadtents.com. 
The tent sets up in minutes, and gives secure, spacious above-ground sleeping quarters. Although we knoe of people that have used it during winter, it is not recommended. It also comes with fully waterproof construction, mesh windows, sunroof to view the stars, an easy setup system, and a wide comfortable aluminum ladder. The all new Generation 2 Smittybilt Overlander Rooftop Tent is designed for the serious travelling adventurer, with just the right combination of ease, comfort, convenience, and durability. Most of the products in our store ship free, if they are above $300. close. As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. Make sure you email us to: info@offroadtents.com in case you need to expedite an order! The All-New, Smittybilt Gen2 Overlander Roof-Top Tents have been developed for rigorous and repetitive outdoor use. Check us out onFaceBook. This and all roof top tents are made so that they work either on a car, trailer or any vehicle with the adequate cross bars. ALL Gobi racks are made on order, which means order are generally final. GET THE LAST ONE FMS has a specialist for each segment of installation. The XL offers an opening that is accessible from the underside, adding privacy for the campers while entering and exiting, and shelter when there is adverse weather condition. No we normally don't. Thank you for your time..
The exact cost depends on the rates of the carrier you want to use. Please, if you have doubts on what to look for, take a look at How To Handle Your Order. - I never received my order and shows that it was delivered. Reserved. Something like this: https://offroadtents.com/products/rhino-rack-vortex-sx-black-or-silver-2-bar-roof-rack?_pos=4&_sid=119a39e79&_ss=r&variant=18825495773241. Simple, it's very expensive to ship there, sometimes it costs us even over $1000. Just like the outstanding quality that we are used to, this car tent will exceed your expectations. headers. The main ones we provide are from Eezi-Awn, Front Runner, and CaliRaised. That is, if we win the claim, which is not guaranteed. Rooftop tents will fit on most vehicles but an SUV or Truck are the most common. For a more detailed view of lead times, view our full Shipping & Returns Policy. By selectingShipTectionat checkout your order will be protected from damage, loss, or theft*. If you see the tent, rack or package is CLEARLY damaged, do NOT sign it, do NOT accept it, and REFUSE delivery. The rugged rip stop material provides provides enhanced protection against the elements. With those 3 steps, we can together decide on the best solution for you! For Canadian customers, we regularly ship to the nearest freight center to the border, so you can drive down, pick your order ad then drive back up saving in shipping costs as well as duty and custom fees. Or, we can split your order total into different invoices to be paid in different credit cards. Take as many pictures as you can of the item you are returning, the box and making sure it's in a good shape. the all new smittybilt gen2 overlander roof top tent is built for simply set up and teardown! Small tears to the boxes can happen and might not compromise the tent or package, meaning you can accept small tears that don't show clear damage, and are a simple result of being moved around by a few people and trucks. Designed by enthusiasts for enthusiasts to protect from the elements; including moisture, rain, airflow, insects, dirt, and mud. The durable polyester canvas material keeps the moisture out. Waterproof, polyurethane impregnated, Mattress: 60mm high density foam with removable cover, Tent Poles: Anodized Aluminum tent frame poles and stainless steel hinges, Rain Fly: Lightweight, waterproof 420D oxford flysheet 4mm spring steel durable flysheet poles, Also includes: Interior LED, mosquito net, CE approved cig, lighter adapter, shoe bag, No more than 30 days have gone by since you received it, Product must be unused, and in the original package, We need to get pictures beforehand, to approve the return, We will give you a Return Merchant Authorization number (RMA). This feature-rich roof-top tent has been engineered for strength and maximum durability, utilizing a thicker and larger frame design and a heavy-duty 600D ripstop skin. If you choose PayPal, then once you're checking out through the PayPal portal, it'll give you the option to get financed by them. When it comes to Bread, it's quite simple, follow the normal checkout process, Add To Cart>Check Cart>Proceed to Checkout. Off Road Tentsis proud to partner with ShipTection, a leader in package protection and tracking solutions. High Density Mattress and Removable Cover, Convenient Hanging Storage and 6-pocket Shoe bag. - Shipping Protection with ShipTection: What is it? The all new Generation 2 Smittybilt Overlander Rooftop Tent is designed for the serious travelling adventurer, with just the right combination of ease, comfort, convenience, and durability. If your order is in stock, we will process the charges to your credit card it will ship within seven business days from the date of your order. If 5 days have gone by and you haven't gotten the refund, call your bank. Alternatively, if 30 days have gone by since you placed it, and the item hasn't been shipped (perhaps it was a backorder), then you will start getting charged! Smittybiltis known for its consistent innovation and constant product releases. As a result, this eats a lot of our margins, and we cannot really offer as many discounts as we'd like to. Therefore, once we fulfill your order, your financing provider will start charging you. We already insure your shipments for free. The tent is completely self-contained, and all bedding and accessories are stored inside the tent during the trip, freeing up critical storage space and providing quick and easy tear down and packing. On top of that, there are certain brands that by contract, we cannot offer any discounts on. What's inside: new arrivals, exclusive sales, truck news and more! We first need to receive the original order, inspect it, and once approved for a return, we can exchange it. We can ship to Puerto Rico, for an increased rate. 
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