Both mens and womens shoes arrive at our shop for a variety of reasons, such as: sole and heel replacement, buckle and bow replacement*, heel base replacement, cleaning/refinishing/desalting, rip repair, new insoles, dog-bite damage, collar and interior heel counter replacement, miscellaneous stitching, squeak removal, and width and instep stretching. I'm not a reviews sort of person, but I respect businesses that don't promise customers the world or try to say things to make them feel better but delivers better than what you expect in actual quality. This site is published by Rago Brothers Shoe & Leather Repair, LLC, which is solely responsible for its contents. 10/10. If its a nice item, the price of service is worthwhile - on the expensive side of things but you absolutely get what you pay for. Thanks so much for the excellent job done on my aged Baxter boots. I've been taking my leather shoes to Evan's to be re-soled for years. We repair and restore Ferragamos for our customers Australia wide. I brought a jacket in to Evans after a shop recommended them to fix some tears in the leather. I recommend Evans for anyone who wants their high quality leather items repaired/preserved. Thank you! Excellent service and premium customer experience. Great service and professional finish. Was thoroughly impressed with the end to end service at Evans. Please enter your mobile phone number to check the status of your order. All Rights Reserved. Salvatore Ferragamo and its related patterns, designs, and logos are owned by Salvatore Ferragamo Italia S.p.A and protected by international trademarks, copyrights, and patents. Thank you to all at Evans. The repair processes recommended for any item are selected to suit the nature of the leather or material, the structure and condition of the item. Please check with your shipping provider for more information regarding insurance policies and guarantees. Nothing is too much trouble! Fabulous service.All staff I dealt with really knew about shoe repairs.The actual repair (full resolve) was extremely well done - real craftsmanship.I feel very confident about the quality repair and excellent staff.Worth the money. Please notify Evans customer support within 24 hours of any complaints, concerns or queries regarding the item. Repairs done quickly and within the time frames provided on paving the order. We make every attempt to be consistent with our pricing and to provide transperent information regarding our repair processes. Very highly recommended. Lovely staff, prompt service (texted me the NEXT DAY to say they were finished !!) These emails provide important information such as repair details, copies of receipts and order status updates. Highly recommend for similar jobs for sure. Ive now taken three Chanel handbags to the team at Evans and I couldnt be happier with the results. We utilise SMS for non-commercial purposes. Went to the store and they would not repair. Went there for protective sole for my new leather shoes. Came past here for a shoe polish, lady was very helpful and also ended up buying a leather conditioner and horse hair brush. Cheers guys, Robert. Also, I could not have imagined my shoes turning out so well. It was a traumatic experience, but they do have the skills. Although they have removed the stain I am concerned about how the spot treatment will impact the way the boots wear and ageI am glad I brought my flats here but wish I had of brought my boots elsewhere, Amazing quality service and restoration of my wife's handbag - absolutely like a new handbag again, from a very neglected state. Great selection of shoe laces and super friendly staff! Excellent customer services. Professional, outstanding customer service by Tanya - even followed up with a call on quote. Friendly courteous staff.Uses good material.Sole - really nice finish.Restorative clean - very nice finish.Efficient service. Every time I've used Evans I've been so glad I did. It has been restored to its beautiful blue colour and the stitching has been repaired perfectly. Fast forward to now, and Evans replaced the lining with a slinky dark chocolate brown satin, and with a real attention to detail around the seams and pockets and so forth. I recently had a pair of ferragamo heels restored here and can personally vouch that they do a fantastic job. I got my friend to drop them off at Evans and they only took a few days - they were replaced by rubber non-slip soles. They restored it to as new condition. We specialise in Ferragamo shoe repairs. Very pleased its usable again! I take my Oroton handbags to Evans for waterproofing as soon as I buy them. The item of choice when it comes to a Ferragamo purchase are their Italian handcrafted shoes. Great service, great workmanship. As usual, excellent and very prompt service from Evans, and high quality materials used. One of my favourite 2 year old Doc Martens boots developed a split in the leather upper - Evans mended it so invisibly that I now cant see which side was damaged. Great knowledgeable service shown by the staff. Could not recommend more highly after nearly 60 years of being a customer. It also has been carefully cleaned. The quality of craftsmanship at Evans is unequalled. 
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. I would have given a 3.5 but couldn't so 4 it is.Thanks team for resolving things as you did. highly recommended. Their colour doesn't match any shoes polish available through general retail so I had them restored at Evans. I had them fix the strap on a leather messenger bag. Prompt customer service and quality workmanship. I have used their services several times now and high quality workmanship is what you should expect. It's like I have a brand new pair of boots Would highly recommend this service - thank you !! We had my leather coat altered and were extremely happy with the result. Exceptional service, the sort of place that makes you look forward to when you'll have to go back. 
If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. Be prepared to pay for this level of quality. It is highly recommended that customers inspect items carefully upon completion of their order. Very friendly staff, competent and fast turn around. Upfront and honest about what it would take to restore leather bag. Highly recommend .Excellent customer service. I was unsure if the price would be worth it but after consulting with a friend who had used Evans services before I decided to go ahead. Great service and qualityQuite quick -4 day turnaroundBoth shoes repaired and look brand new. Their quality is seamless! Used a multilayered thread very close to original; barely notice any difference!. Elegant and welcoming store stocked with quality products. I'd jut make sure that your wants and expectations are outlined precisely in the first instance. Left the store with all my needs met feeling rather satisfied. Wish I found this place earlier the staff are also very friendly. My feet and I look forward to another 20 years of comfort. Jenny was very helpful and puts a lot of effort into achieving the best resultsIm very happy with the beautiful job she did with my Gucci . Not sure what type of process they used to the treat the leather but their almost unrecognisable. Have been having my shoes repaired here forever. After a not so good experience Evans support team go in touch and resolved things quick smart. Just make sure you have your expectations matched to what they can and can't do. It was a bit pricey but still highly recommended. A step back into old world tradition and service. We also use emails for non-commercial purposes. Evans looks to provide you with the best possible customer service and repair experience. At the same time Evans is committed to upholding your privacy and keeping your personal details confidential. Completely brought back the colour and shine so they look like new again. An unbelievably good repair for a pair of shoes I thought I'd have to throw away.They look like new. Will not hesitate to recommend or return to get leather repaired or restored. Most Recent: June 5, 2020. Had my pair of Crockett and jones soles repaired and fitted with metal tips - pretty awesome job - much better value than a complete factory re-last. highly regarded in Melbourne amongst shoe enthusiasts due to their quality of work. Then told they were posted and seemingly lost in the post. The service I received was excellent.I knew it was going to be expensive as per other reviews and the state of my pouch, but it was definitely a lot more than expected. Very Helpul, great service and fantastic overall workmanship. An excellent service for those in the more expensive spectrum of the shoe market. I bring my luxury shoes here (4-5 pairs already) and am always really happy with the outcome. I had a black leather jacket that I've had for about 15 years refurbished and dyed black again. Leather Stilettos:Rubber soles and cleanly re-done heels. Enthused by words such as, cleaned, nourished and restored I agreed to most every option and paid over $1000..(!! Top marks for friendly service and quality workmanship. Definitely will come back for my shoes and bags repair. If you would like to do so, please let us know. Excellent, fast and professional turn around. What impressed me most was there were hundreds of shoe laces choices. Workmanship is outstanding. Been a customer for 45 years .Had my wedding shoes covered with material to match my wedding dress . I went elsewhere and was quoted $50 for leather handles. You have a right to access your personal information, subject to exceptions allowed by law. Beautiful work - thanks. STRONGLY recommend them if you need anything fixed! My mother used Evans before me. Shoe: Visvim FBT Undercover x Fragment Design.Great customer service starting with an initial face to face consultation and evaluation. [google-reviews-pro place_photo=https://maps.gstatic.com/mapfiles/place_api/icons/shopping-71.png place_name=Evans Quality Shoe, Handbag & Leather Repairs place_id=ChIJeaaLoLVC1moRMUTc9AeBJ_U rating_snippet=true min_filter=4 text_size=110 view_mode=badge_left slider_count=5]. The expertise is second to none. 10/10 - will definitely be back! Try again later or contact support@evans.com.au for
Melbourne VIC 3000
Friendly and knowledgeable staff that have beautiful products for cleaning shoes. I had tried fixing it myself the night before but just made it worse. I actually wonder whether it was deliberate punishment for 'harassing' them with weekly requests for updates after the due date ..I had a bit of trouble finding a before shot, but what do you think, $1000 to change this to that?There's a picture of the inside of the boot where you can see the beautiful original fawn tones of the leatherUPDATE - To be fair they are trying to contact me, but I just don't know what to say to them.I'm not saying don't use this company, they're clearly good at some things. Expectations were low but you can now barely tell at all. It just isn't.The boots were dilapidated, and maybe in trying to make them look 'new' an ugly masking approach was taken. Over 30 years ago, as a teenager I inherited a custom made pair of cowboy boots from my father..I've worn them continuously on countless adventures and misadventures and loved them dearly.. Sarah promised me Thursday morning. Evans will not use your full name in any such promotional use without your permission. I only wish I had take a before picture to show the state of the leather and the workmanship the have done. You'll receive an SMS on completion of your order. Would highly recommend for all works to designer goods, so impressed. Superb craftsmanship will definitely come back. This information is intended for residents from the US. Highly recommended. The job only took 3 working days and staff kept me updated throughout, they could tell how much the boots meant to me! Quality is always there at it's best. Probably one of the best in town, highly recommended. I was very pleased that the colour change had not ruined the texture or feel of the leather. One other thing I like about Evans is that if you ask for advice on shoe care, its always very helpful. Bought 2 pairs of RM Williams and without compromise to quality both pairs had protective soles put on them .The quality of workmanship was outstanding, the staff were really friendly and helpful and the system of customer notification faultless.Also has my daughters baby shoes bronzed here a few months ago - dont think there is anywhere else in Melbourne that does this - fabulous result .My family has used Evans since the. I had my swiss leather boots re-soled, sewed and polished and work was done to an extremely high standard. Seemed a simple enough procedure to stick some rubber on the soles! I was very happy with my experience at Evans. Failure to meet any of the above criteria may result in the workmanship guarantee being declared void and being removed from that particular item. And the service was first class throughout, and finished a week earlier than quoted. I gave them two pairs of shoes to work on and this is how they turned out:1. Would highly recommend. Haven't tried any of their services, but would trust them. High quality products with a focus on getting to know the customers personal needs, only main criticism is it's on the pricey side. They did a great job and I'm really happy with it. Can't ask for more. Completed in 2 days. The lady I spoke to there was quite adamant they could do the job, still very impressed with how well they actually turned out. Contact support@evans.com.au for live a
This shop has a beautiful old world feel inside the Royal Arcade and the finishing on repairs is sublime. But we talked in detail about the boots, I never expected to look new, I just wanted them to last longer and look more presentable, faults and all.Had they checked in with me at points along the way and given me input on options we might have had a different outcome. Great service and such a cute little shop. Nice to see Evans using the JR soles - pretty high quality materials and the finishing looks great. I cannot recommend Evans highly enough. felt a bit like I went back in time coming into this place such a quaint and traditional shop and they did some amazing repair work on my satchel to. Friendly service and as always great attention to detail. I myself have been in customer service over 18 years and learnt from these guys on how to provide great personalised service to customers. Popular services include resoling, adding colour-matched half rubber sole protection, repairing, replacing or re-covering heelpieces and fixing broken buckles. Wow: what a fabulous experience! Glad I found this place. Really fast turn around and lovely customer service - thank you! Types of information collected may include name, mobile number, postcode and email address. 1960s when the original Evan was their neighbour and we could drop off in Noth Caulfield . I would never consider going anywhere else after coming to Evan's - thank you so much! Up close it barely looks like real leather. Anyone who's ever worn a pair of stilettos will know that you need grip and good padding, or you might as well not walk. Quality of the work is great too. Thanks again to Tanya. 
Dearer than other shoe repairers possibly but the work is exceptional and they use genuine Vibram products. This image is after and the bag looks brand new (as do the others)!The staff are also very knowledgeable and explain how to take better care of your leather products.Thank you team! So i went to get some extra holes for my belt as it was slightly too big, although customer service was great, the holes made on my belt was not in line with the original holes of LV which did make me quite upset, couldn't really do anything though as they had already been done. I was under the impression the dying before after would look more like the jacket on their website examples.My disappointment is that it looks more like thick paint that what I imagine as 'dye'. It looks like new again. Make sure you call ahead. You will only receive an SMS from Evans in regards to order details and order status updates. Dont waste your time or money going anywhere else! A lovely family friendly business! I had protective soles put on my loafers here, very pleased with the work. Old fashioned service and old fashioned (and therefore, detailed) attention to workmanship.
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