Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns. If the original purchase was made with a credit card, we will refund the purchase only if the authorized cardholder is present with the same card. Ive got a recon backpack from about 2008, but the same thing has happened with me, the whole interior lining is deteriorating. Use tab to navigate through the menu items. Sign up now. It would shed and get onto all of the contents, staining papers, a general mess. $7.67 Expedited (1-3 day) Shipping on all orders. Specifically shaped for an ergonomic fit, the back panel features a wicking lumbar panel for maximum support and ventilation. It's now ten years old and still looks brand new. Had a nice pair of boots that separated from the sole, I typed up a nice letter and sent them back. I sent mine in during the off season, while it sounds like you took/sent your warranty repair in during the very worst time of the year..the dreaded on season when it comes to repairs anyway. They replaced both the poles and rain fly in a couple days. After calling TNF warranty center.I do have to correct myself and say that TNF does employ it's own staff, to sew and fix equipment,at it's warranty center in Alamedarather than farming out their warranty work toaindependent repair center. Might help if you put in a bit more detail in what exactly failed and how. From what I understand the warranty only covers factory defects and not wear and tear so how could they claim its a lifetime warranty? If you're unsatisfied with a product you purchased from The North Face, you can return your item(s) as follows: View details of our product warranties here. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. All inside a convenient zippered pouch that was provided I bought a pair of first generation Gore-Tex rain pants in 1979 in Anchorage and in 1996 the pants leaked at the seam. The ones with the red/yellow and blue/yellow laces? In my experience, other companies (gregory, osprey, mountain hardwear) take 2-6 weeks. they changed it out no questions asked. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. (But we have heard from folks whose well-loved and cared for 1973 Superlight sleeping bags are still going strong! Items purchased online can be returned online or at The North Face retail stores within 60 days of purchase. Explore a retail store or outlet near you. For warranty evaluation, your product must be returned directly to The North Face Warranty Department: The North Face Canada 3260 Rue Guenette Saint-Laurent, Qubec H4S 2G5. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. **Reminder:** Please use the search function before making a request. All products (except footwear) are fully warrantied against defects in materials and workmanship with a Limited Lifetime Warranty. I just went to a north face store and asked about their warranty, they said they would ship it for free if you bring it to the store. Returns can be processed online or at any The North Face-owned retail stores (NOT at 3rd party retailers), but customers must provide an original dated receipt for processing (valid for purchases between 1/26/2021 and 4/2/2022). Press question mark to learn the rest of the keyboard shortcuts. 2. no word from North Face as of yesterday. Our typical turn-around time for repairs is 6-8 weeks, but time can vary based on workload and whether the product was thoroughly cleaned before it was sent.If you have more questions, please reach out to our Warranty Department on (855) 500-8639 or email us at tnf_consumerservices@vfc.com.. The Mission Statement: http://www.reddit.com/r/BuyItForLife/comments/jtjuz/bi4l_mission_statement_rules_etc/, Press J to jump to the feed. I sent it in (I paid shipping) and they repaired it for free and sent it back. That a relatively simple repair might take more than eight weeks seems overly long and inefficient. All shipping to Warranty must be pre-paid and insured. I wouldn't rely on their warranty on even factory defects. Was it too light for what you were doing, poorly stitched, not breathable, not waterproof, etc. I like my wristbands pretty snug. Using the discount would depend on whether you're happy enough with the 12/13 years you got out of the old bag. All Rights Reserved. Seems like a mixed bag though. Items purchased from a 3rd party or re-seller must be returned to that same provider. brought it to a North Face store and did paperwork end of April. I got it back in February 2017 iirc, and they completely re-did the wrist bands - both sides. North Face Pouch Backpack Repair Replacement Kit All items must be laundered prior to be sent in for repair. Said it would likely be covered under warranty or I could pay a fee for any repairs or I would be sent a gift card. Also the crappy velcro on the cuffs is the problem for me. The North Face cannot be liable for lost in-bound packages. They offered to have me send in the backpack for evaluation (at my cost) and if they deemed it to be a defect, they would replace it with the current model. If you want HQ outdoor apparel, you want Arcteryx. Return & Warranty PolicyWe proudly stand behind the quality of everything we sell and hope youre happy with your gear. Within Canada On All Orders Over $49*, Returns For practical, durable and quality made products that are made to last. 4. no ETA on when this will get done. https://www.reddit.com/r/BuyItForLife/comments/5xatsx/north_face_warranty_problems/. The North Face is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. I still use because it doesnt rain that much where i live but this is good to know. Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co.and Canada Luggage Depot. I recently sent in a 15 year old jacket (Hyvent Troop Jacket for those wondering) that had some mild issues. View cart for details. Also what jacket was it? Seems The North Face has decreased its warranty status. these items that are on the North Face Backpacks. And based on another comment there it sounds like their pants just aren't that good. Even in your inbox. I'm interested to see whether they actually repair this or replace it. If they felt it was not covered under the warranty, they offered 50% off the price of a new backpack instead. To give customers the chance to wear test our VECTIV footwear, we will accept returns of reasonably worn VECTIV shoes up to 90 days from the date of purchase. We carry brands such as Samsonite, JanSport, American Tourister, Heys, Briggs & Riley, Air Canada, High Sierra, Baggallini, Delsey, The North Face, Eagle Creek, Pacsafe, Mancini, Ricardo Beverly Hills, Roots, Swiss Gear, Travelpro, Travelon, Via Rail, Victorinox & many more. Custom injection-molded shoulder straps and padded mesh back panel. Additional restrictions may apply; see full Terms & Conditions.See full Terms & Conditions, Limited Lifetime WarrantyAll of our branded products (except footwear and products from our The North Face Renewed series) are covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship for the lifetime of the product.If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. All footwear and items from our The North Face Renewed line have a One-Year Warranty. Keeps you prepared for unexpected moments. Even though they are now not a stand alone company and are part of VF Corporation, its nice to see that they have been able to maintain some of the things that have made them such a great company for so many years. EDIT--TNF issued me a refund gift card, so I'm very happy that they've stood by their warranty. A 100% Canadian owned company, our everyday low prices on bags & travel goods are what we pride ourselves on. I brought to my local TNF retailer and explained the issue. And also in 79 I had bought a TNF VE24 tent, I was using it in February 1980 and had a four foot snow fall crush the tent. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.The products eligible for the Limited Lifetime Warranty are covered to the original owner, for the lifetime of the product. daughter's backpack had a shoulder strap pull away from the pack bag after one year, at the top. I think their repair center is in Alameda CA. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. Adventure is everywhere. I'm also glad to hear that your pack is on it's way. Stay cool, calm and collected thanks to the FlexVent suspension system built into this The North Face Solid State women's backpack, Compatible with most laptops with a display up to 15". Something went wrong. Unfortunately, this does not mean your lifetime. Online ReturnsOnline purchases can be returned online or at The North Face retail stores for 60 days from the time of purchase.Items purchased online using PayPal, Klarna or Apple Pay are not eligible for in-store returns and can only be returned online, via the post. Warranty Limitation and ExclusionsThis warranty is only available in the United States and Canada. it's at a point of fairly significant stress, so if it is not repaired properly, it could easily fail again. Get your order as described or receive your money back. The North Face will not be liable for in-bound packages that are lost. NEW 1" in Black Clip Replacement Part for THE NORTH FACE Outdoor Backpack Hiking, - eBay Money Back Guarantee - opens in a new window or tab, - for PayPal Credit, opens in a new window or tab, Learn more about earning points with eBay Mastercard, - eBay Return policy - opens in a new tab or window, - eBay Money Back Guarantee - opens in a new tab or window. It took about 2 weeks before i got an email back from them. The snow skirt was delaminating, the main zipper was pulling away from the jacket at the bottom, a few seams had come undone etc and they repaired everything for free under warranty no questions asked. Copyright 1995-2022 eBay Inc. All Rights Reserved. We are continuously working to deliver you with the highest quality products of the industry at the lowest prices. 'a few weeks' was about as close as i could get. The North Face products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.Submit a warranty claim form, One Year WarrantyFootwear and products from our The North Face Renewed series are covered by a One-Year Warranty which covers manufacturing defects in materials and workmanship for the first year following purchase.For products labeled "The North Face Renewed please go here for information on how to submit a warranty claim.Submit a warranty claim, Warranty StatusIf you've sent an item in to be repaired, we'll email you when it has been received by our Warranty Department. The warranty was only for 2 feet, but I called TNF and told them I was living in my tent in Yosemite. New, Never Used, Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. As I live close to Seattle I took them to a TNF store, the downtownstore, where they determined that they were both most likelywarranty issues. This warranty policy supersedes all previous warranty policies. So, My experience with North Face Warranty was just a few months back. Even if there is a factory defect after a certain amount of time couldnt they just pass it off as wear and tear? For what its worth, I sent in a daypack to have a zipper repaired after about 10-12 yrs. Seller assumes all responsibility for this listing. Zipper Pulls, Patches, Bungee Cord to Repair or Replace Returned items must be unused and unwashed, The original receipt or exchange receipt from your order, The ability to show order details from your account on thenotrhface.com. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. In-Store ReturnsTo return your item in-store, you must have: Returns without the original receipt, exchange receipt or order details from an online account can only receive a merchandise exchange at the lowest selling price of the item(s), and only at the discretion of store management.Returns will be credited back to the original form of payment. I contacted TNF and they replaced the pants via FedEx with a brand new pair. NEW 1" in Black Clip Replacement Part for THE NORTH FACE Outdoor Backpack Hiking, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Contact us at tnf_consumerservices@vfc.com to request a replacement buckle. I didn't have a receipt or proof it was purchased through a TNF retailer, they didn't bat an eye. the people in the store and on the phone were perfectly polite. Now I believe this was due to the natural degradation of the lining and not wear and tear but customer service claimed this wasn't covered under their warranty. What this means to me is that they have to contract out all of theirwarranty work to a, or more than one repair company, here in the States. They haven't responded yet, so we will see if they stand by their name or not. by The North Face vendors. They also did indicate that warranty service and repairs will be much quicker in the off season, late fall thru winters end, rather than the on season of good weather. Depending on the cost of shipping, you either get a part-win (50% discount) or whole-win (New backpack) - it seems like a good offer to me. I tried to get a lifetime repair/return on a coat which needs fixing but they said that it wasn't covered Go figure. IMO it is a defect (one could argue whether it is a design or manufacturing problem), that shows up once the product is subjected to normal wear and tear. 30 Days After Purchase. Our policy requires that products accepted for repair be clean. If I take it to a seamstress for new velcro strips, they will have to sew through the material and that compromises its waterproofness. Only original, unaltered and unmodified items and workmanship are covered. If the authorized cardholder and original card are not both present, we can only issue a store credit. I had an 8 year old TNF Triclimate coat that had a zipper go bad. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.. Please provide your name and address, along with a photo of your product, a description of the buckle and a picture of the buckle if possible. With over 20 years in Business, We do all repairs in-house and guarantee the best quality at affordable prices. Commute comfortably with this The North Face Solid State women's backpack. If thats the case wouldnt they have to tell you what the lifespan of a particular product is to begin with? This warranty gives you specific legal rights; you may have other rights, which vary from state to state.This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. How long ago did you contact them. As long as shipping isnt more than half the cost of the backpack, thats not a terrible offer, if the issue is making the backpack unusable as-is. Its good to hear your pack is on its way back from TNF. I had them both back in less than three weeks along someextra foam spacers that many of the older TNF tents used to use as spacers between thetentbody and the fly. I wear my pneumatic jacket daily to, so it definitely gets some good wear and mileage to it. Learn More. Tnf Life Time warranty applies to the life of the products not the lifetime of the owners. Join XPLR Pass & get 10% off your first online order. Now get AIR MILES Reward Miles on all your purchases! Packed with sleek features to help you stay organized, this bag also has specially engineered shoulder straps, which conform to the shape of your torso for a truer fit. Weekly reviews, exclusive deals, giveaways, and more: 2001-2022 Trailspace. The item you've selected was not added to your cart. Learn more about Reddits use of cookies. Your The North Face sleeping bag may not survive to the ripe old age of 70. Related I recently got a borod hoodie and the wrist bands aren't that elastic. I bought a pneumatic jacket in July 2016, in the fall I noticed the stitching around the elastic wristband around tue left side was coming completely undone. NF no longer makes them and sent me $150 gift card instead, at that point I was very happy with the outcome and the gear is usually one of my first choices simply because they stood behind their products. Include a fleece-lined media pocket, secure zippered pocket and elastic webbing for cord management. That OP got their gear fixed under warranty even though they gave them a go around for a bit. Please use the pre-paid shipping label included in your shipped package to complete the return. So, what I think is going on hereis that we know that TNF outsources all, and I mean all of it's product line so that they do not have any of their own sewing facilities in this country. One of my TNF Sleeve Oval Intention tents door zippers gave it up after 40 years of useand one of the clear windows on a VE-25 fly was cloudy/brittle when I took it out of it's container. 3. call yesterday revealed they plan to repair (presumably sewing the shoulder strap back on). Canada Luggage Depot gives you the best selection at the best price! It's my guess that is why your wait will be so long to get yourbackpack back. Includes: Nicely tight around the wrists, even better than originally purchased. Replacement BuckleIf your buckle is broken or missing we would be happy to send you a new one. Choose from our wide selection of backpacks, bags, briefcases, evening bags, handbags, luggage, travel accessories & umbrellas. Sorry to hear this. i received notice that the backpack is on its way by fedex. I switched to TNF after Columbia because Columbia's customer service was utterly abysmal. I've had nothing but good experiences with equipment repairs at TNF from zipper replacements to even them giving me a new down bag because the loft just wasn't there anymore in a down bag I took into then for cleaning when they used to offer that service. A follow up call recently revealed: 1. wasn't logged in at North Face until May 10. I think it's just how they're made since I had a couple different sizes to try on ordered. coming from California. The type of jacket I returned is no longer available, so they may have realized that the product wasn't of adequate quality. I recently submitted a warranty claim to North Face for a jacket that turned out to be made from a really poor material that doesn't hold up to use. This email will include information about the status of your repair. ), Warranty ClaimsTo submit a Warranty claim, your product must be returned, with a Warranty Return Form, to:The North Face Warranty Repair Department, Uvalde, TX 78801Canadian residents who are having problems with a warrantied product from The North Face, please send it to:The North Face, Canada, CANADAAll shipping to the Warranty Repair Department must be pre-paid and insured. I had a North Face Recon backpack from high school (bought around 2004) that I tried to get replaced due to deterioration of the interior waterproof lining. FREE Shipping If items are not, they will be returned to the owner for cleaning. Just my one off experience, YMMV. Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements,including, but not limited to, the cost of packaging, shipping and applicable taxes. The North Face will determine in its sole discretion if a return will be accepted. This Item will not be shipped, Customer can purchase online and Pick up in Store Only.
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