Can I object to the processing of my personal data? We retain information as long as needed to comply with the law or our own corporate policies and procedures. We may be required by the AML/CTF Act to verify your identity before providing credit to you. However, if you disable cookies, this may affect the functionality of our website for you. We primarily collect your personal and sensitive information so that we can provide you with the best possible finance and insurance products and services that we and our authorised dealer network have to offer, to create a more personalised experience for you and to comply with our legal, regulatory, industry or workplace requirements. More specific purposes include but are not limited to: 3.2How we may use your credit information. the way we have handled your personal information; You believe that we have breached the Privacy Act, APPs or the Credit Reporting Code; Customer name (only Dealer and Corporate Customers), Application information (such as application number, number of vehicles financed), Information on private customers (such as region, profession) and commercial customers (such as industry), Information on commercial borrowers/borrowers with Private ownership form (such as industry, region, experience in business), Contract data (such as contract number, term, financing product, VIN number), Vehicle data (such as model, list price, age of vehicle), Data from salary statements or the Account Information Service (PSD2), External credit agency files on the data subject's creditworthiness, Information on payment history for past financing agreements, Development of risk instruments that are used to determine customer creditworthiness, and thereby minimize the financial risk through an appropriate credit decision, Calibration of risk provisioning parameter and monthly provisioning calculation as a requirement under the accounting standard IFRS9, Planning activities with regards to forecasting as well as simulations of developments, Risk steering of the MBM company which includes: calibration of risk parameter, economic capital calculation, risk adjusted profitability steering, monitoring and reporting to steer and control credit risks, assure quality of credit applications and to analyze the credit portfolio. According to EU GDPR, you have extensive rights regarding the processing of your personal data. We take steps to ensure that our electronic communications meet the following conditions: a. When you, or a business or company you are associated with applies to us for credit, you agree to us accessing your personal information (including credit information) held with a CRB, even if there is a ban period in place, for the purpose of assessing an application for in credit or in order to collect overdue payments. Unless otherwise set forth below, the terms "process" and "processing" include, but are not limited to, the collection, use, disclosure and transfer of personal data (see Article 4 No. We collect statistics about the use of our websites to help make the sites more usable. The Online Price excludes taxes and/or fees resulting from the sale of the vehicle, including, but not limited to destination charges, labor, title, licenseand installation charges. Compare the estimated mpg to the estimated mpg of other vehicles. location through anti-theft vehicle tracking technology in loan and demonstrator vehicles; voice when we record inbound and outbound calls for quality, training and record purposes; and. We do not actively market to children or knowingly collect personal or sensitive information about children without parental consent. How long will my data be stored? image by videos and photos at events, during market research or through security cameras; educational qualifications, resume and reference checks; personal preferences (such as your preferred vehicle specifications). contain a functional unsubscribe facility to allow you to opt out of receiving electronic messages from us in the future. 4.2Correction of information we hold about you. Upon request, we provide you with the essential contents of the Joint Controller Agreement. Reporting, e.g. HOW WE COLLECT AND HOLD YOUR INFORMATION, 2.1Collection of personal information. Mercedes me is the ultimate resource, putting control of your vehicle in the palm of your hand. are subject to change. We do this using software techniques such as cookies (which is described in more detail below). c. They contain a functional unsubscribe facility to allow you to opt out of receiving electronic messages from us in the future. Information about your credit worthiness; When you phone our customer support and assistance centres or require support; If you order a product or service from us; If you, or a company or business you are associated with, applies to us for credit; Via our website (including microsites): if you choose to supply the information to us by entering your information into interactive sections on our website, or by the use of Cookies; From publicly available sources such as data aggregators and public databases; When you apply for work with us and during reference checks; From other related entities or Mercedes-Benz Group companies; From government bodies, enforcement and regulatory authorities. AUTOMATED COLLECTION OF INFORMATION VIA WEBSITE. Auditors and IT suppliers have in certain cases also an access to the personal data. We primarily use your credit information for the following purposes: During the course of our day to day business, we may disclose your personal and sensitive information to third parties outside our organisation, including but not limited to: 3.4Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act). Accordingly, we cannot guarantee the security of any information you send to us or receive from us online. CHANGES TO THIS PRIVACY STATEMENT. The Do Not Call Register Act 2006 (Cth) allows telephone numbers to be registered if they are used primarily for domestic or private purposes in order to allow you to opt out of receiving most telemarketing calls or marketing faxes. Receive the latest news, special offers and exclusives. We follow the Mercedes-Benzglobal policies, guidelines and standards which are designed to secure your information. For what purpose and on what legal basis is the data processed? If we are unable to meet this timeframe, we will let you know the reasons for the delay and the expected timeframe for resolving the complaint. Right to lodge a complaint with a supervisory authority: If you feel that we are violating the GDPR by processing personal data about you, you have the right to lodge a complaint with a supervisory authority, e.g. Assist you in managing your debts or to assist us to collect overdue payments on credit contracts; Those that you have consented we disclose your personal information to, either impliedly by your conduct, verbally or in writing; Insurers for the purposes of arranging or managing an insurance policy; Contracted service providers including but not limited to advertising and marketing agencies, financiers, insurers, mailing houses, printers, organisations that assist us to conduct promotions or market research, payroll service providers, recruitment agencies, debt collectors, data analysts, IT service providers, roadside assistance providers, database storage and service providers, cloud service providers and professional advisors; To other members that are part of, related to or associated with the Mercedes-Benz Group (some of which are based overseas see 3.4 below); To related companies for example, Mercedes-Benz Australia Pacific Pty Ltd that we share corporate services with; Necessary third parties for the purposes of facilitating or implementing a sale or transfer of all or part of our assets or business; and/or. We may also issue privacy and collection statements through our website or other points of contact and collection which will refer to this Privacy Statement but will also give more specific information about the collection, use and disclosure of personal information being collected at that time (by reference to the relevant circumstances of collection). Making you aware of these rights is very important to us: If you wish to assert one of your rights or receive more information, please contact the controller or the joint controllers and/or the data protection officer. where on any occasion you have logged in, followed a link sent to you by email or where we have otherwise been able to identify you; when you apply for work with us and during reference checks; from other related orMercedes-Benz Group companies; from Austroads Ltds National Exchange of Vehicle and Driver Information Systems if we are conducting a recall; and/or. 6. If you wish to object to the processing of your personal data, please contact the joint controller and/or the data protection officer. government agencies, enforcement authorities, regulators or other similar entities as required or permitted by law. is provided to the credit agencies. 2. We will obtain your consent prior to using or disclosing your personal information for direct marketing purposes. Your personal data might be transferred to and processed by MBM, its affiliates (i.e. Such processing includes, but is not limited to: The data is used for the calibration of risk provisioning parameters, monthly calculation of provisions and risk KPIs, forecasting the cost of credit risk as part of the plan-is comparison processes, economic capital parameter calibration and calculation, risk adjusted profitability steering, creation of various reports and dashboards and market risk analysis, such as interest rate and liquidity risk management. for the hosting of the data. The data processed for the Risk Management and Credit Decision activities mentioned below is taken from your financing or leasing application incl. The contact person for your data protection questions is our data protection officer: Mercedes-Benz Group AG, HPC E600, 70372 Stuttgart, Germany data.protection@daimler.com, https://www.daimler.com/privacy/. Right to deletion: You have the right to demand that we delete your personal data. The criteria allow you to demand the deletion of your personal data if we, for instance, no longer need the personal data for the purposes for which it was collected or otherwise processed, if we unlawfully process the data, or if you have rightfully objected to the use of your data, revoked your consent to the same or there is a legal obligation to delete (Article 17 GDPR). We also encourage you to actively engage with us and let us know when your details change or if your personal or sensitive information needs correction or updating via our contact information provided below. c. Data retention: If personal or sensitive information is no longer required for the purpose for which we are permitted to use, disclose or legally retain it, then we will permanently remove from a record any information by which an individual may be identified on order to prevent future re-identification from the data available. EPA estimated fuel economy. If you prefer not to receive cookies, you can adjust your internet browser to refuse cookies or to warn you when cookies are being used. 2.2Collection of credit information. 6 (1) (f) GDPR persists. We take reasonable care to ensure that personal or sensitive information we use, store and subsequently destroy/delete (where relevant) meets certain quality requirements, in that the personal and sensitive information is accurate, up to date and complete. What rights do I have with MBFSAu or MBM? PURPOSES FOR WHICH WE COLLECT, HOLD, USE & DISCLOSE YOUR INFORMATION, 3.1How we may use your personal and sensitive information. If you do not want us to provide a CRB with your personal information for the purposes of verifying your identity, you may request that we verify your identity by using independent and reliable documents such as a drivers licence or passport. residential and/or business address, including postcode; registration and drivers licence details; other forms of identification used to confirm your identity; current and past vehicle information and details; cookies, website tracking and usage information including but not limited to Device ID, User/Cookie ID or Cookie Identifier (for more information about what information we collect via these technologies, please refer to clause 5.2 below and our. Risk Management Processing Activities at Mercedes-Benz Mobility. Mercedes-Benz Financial Services Australia Pty Ltd. We will endeavour to respond to all complaints as soon as possible and will notify you of our decision within 21 days.
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