The floor dimensions are 13.5 x 13.5 x 13.5ft or 75ft². What should I do? If you're approved for financing, it depends on the options either Bread, PayPal or Klarna gave you. These are items that need around 10 weeks to be made, and are only made on order. In order for you to return an item these criteria must be met: If the item has a manufacturing defect, it's covered by warranty, or was refused by you when delivered, we do accept returns, free of charge, andwe will take care of it. - Why might my items be shipped using truck freight? - The product was a gift. Therefore, if you have any warranty questions or issues, email us at: info@offroadtents.com. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. eval("shoppingListJSPDP.deleteItemFromCart();"); Moosejaw Rewards Access all of the Moosejaw Reward Dollars you earn on every purchase. Looks like not all the items in your cart are at this location. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. We need 5 business days after receiving the returned item to inspect it, then a refund will be issued, and it will take from 3 to 5 business days for your bank to issue the refund to your account. 
You can there check the financing options available, and see if you qualify. An idea that 10 years ago sounded completely ridiculous, now is a reality and its even more awesome than everyone imagined. On top of that, we may charge you a restocking fee, which is generally of 20%. Users can opt-in to the program while checking out on Moosejaw.com or at one of our stores or at any time within 30 days of purchase to accrue the MJ$ earned on that purchase. We have three financing options: You will be able to check if you're eligible for financing at the product page, no need to go to checkout. We consider an order shipped, the moment we send you an email or sms with the tracking number. Sorry, but I hope this helps! If you want to get financing from Pay Tomorrow, choose them at checkout. If you email us because you want financing with Klarna, we'll send a special link, and you'll checkout there. Intl. If you decide to cancel any of these orders after more than 15 days have passed since placing the order, we will have to charge a 10% cancellation fee. An order is considered shipped the moment we send you an email with the tracking number. Its not very difficult to setup and it feels well made. Therefore, once we fulfill your order, your financing provider will start charging you. For more information on ShipTection, clickHERE. If it was dropped at your doorstep, and it's damaged, do NOT open the box, send us pictures immediately, and we will handle it. If the order ships freight you will need to sign for it. To receive a refund, we must have your item at the warehouse, and inspect it to make sure it's in great condition. If you have any questions about how your order will ship, email us at: info@offroadtents.com. Toll-Free: +1-877-883-6276 If theorder has already shippedandthecustomer still wants to cancel it, there will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. and put it up in our yard on the Olympic Peninsula in Washington. }. Some of our products are made on order and have lead times that go from 4 to 32 weeks until they are delivered once the order is placed. That means, the ground shipping UPS or FedEx trucks you see around, they're not really able to carry a roof top tent. - What is the reason I might need to provide pictures of the product prior to shipping? Get FREE 4-6 Day Ground Shipping on all orders over $49.00. The third thing to do is to file. We will gladly help you with that. If you change your mind and decide to cancel after48 hours (2 days) of placing the order, we will charge a 3.75% cancellation fee. 8:00 AM - 6:00 PM MT Monday-Friday, Tentsile Tents Vista Roof Kit, Forest Green, VroofFOR, Tentsile Tents Vista Roof Kit, Fresh Green, VroofFRE, Tentsile Tents Vista Roof Kit, Orange, VroofORG. We will send you a confirmation email once the refund has been made form our end. Do you want to update the other items to delivery? The "Est. The program opt-in requirement was added on August 6th, 2019. We will need pictures of the box. I bought this hammock a year ago. If any of the product(s) appear to be damaged or crushed do not accept delivery. $700 OFF IKAMPER!! After 30 days we won't accept any returns. This hammock includes the straps and ratchets for hanging but it does not include a rainfly. Product Type - WillOff Road Tentsship to AK, HI or Puerto Rico? Click OK to extend your time for an additional 0 minutes. - Why do I need a return authorization number (RMA)? We first need to receive the original order, inspect it, and once approved for a return, we can exchange it. The product came with no instructions other than not to use while intoxicated and not to wear shoes on it. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase. We do, butONLY in some products above $300, and NOT for all brands or all items. Please readfirstHow To Handle Your Order, so you know how to deal with a damaged shipment or package. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT. That is, if we win the claim, which is not guaranteed. I really like this Hammock. I bought this for my grandchildren. For any additional Tentsile products, click here. If you have any doubt, questions or anything, contact Off Road Tents immediately at 1.844.200.3979 or info@offroadtents.com. Drivers and carriers might try to re-deliver the same exact item the next day, if they do, REFUSE it once again, and follow the same procedure. - Am I liable for the return shipping charges? On other items such as racks, smaller accessories, we charge different shipping fees, but still, it'll be an additional cost, which might be expensive. Email us so we can get you a quote and offer you the best option for you! If you want financing with PayPal, then you must select to checkout with PayPal, and choose the option to get financing WITH THEM. However, there are some cases with items such as trailers, rock sliders and a few tents where we will charge a flat fee.To look at the shipping fees, CLICK HERE and scroll down to the "Shipping" section. Write us an email at: claims@offroadtents.com. "langId": -1 If the order has already shipped (and we have sent you the tracking number), then you cannot. The center hatch can be left open or closed and used for entering or just climb aboard from the sides. Get FREE 4-6 Day Ground Shipping on all bike accessory orders over $49.00. This item has been successfully added to your list. Shipping rates are higher, plus customs and duty fees are a bit expensive. We can try, but normally the cost of re-routing the package is quite expensive and not worth it. You can read more about it HERE. Please, if you have doubts on what to look for, take a look at How To Handle Your Order. You can even use it for the dog, or just hanging onto gear underneath your Stingray or Vista main tent. If you have a carrier or some company you know, please email us, send us the information and we will gladly change the shipping fee to charge you as little as we can! - I can't print my return label. Most of the products in our store ship free, if they are above $300. - Shipping Protection with ShipTection: What is it? With those 3 steps, we can together decide on the best solution for you! - How can I get shipping insurance with my order? When it comes to freight, we'll also use other carriers such as SAIA, ABF, Pilot Freight and such. }, {id: '', name: '', image: '', type: '', components: {}, skus: []}, [], "shoppingListJSPDP", "0", "0"); He loves spending time in it relaxing, doing homework and chilling with our pup. wcTopic.subscribe("ShoppingListItem_Added", function() { They set it up by the lake and LOVE it. Before you return any item, we need to send you the exact address of the warehouse it'll be returned to. If it's not in stock, we will let you know and you will be made aware of the lead time before you even return yours. }); As a result, this eats a lot of our margins, and we cannot really offer as many discounts as we'd like to. You can also click the tracking code on that same page, and it'll lead you to the carrier's website (whether that's UPS, FedEx, etc), where you can paste the tracking number and follow it. Therefore, some items, especially tents and trailers, will ship truck freight. There will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. We do make exceptions different times of the year, so be on the lookout! Sorry about that! Well, items such as roof top tents, off-road trailers and even some platform racks are way too big to ship on traditional delivery trucks. Thanks for the question! That's like getting 10% back in Rewards! Before Signing for your order, inspect the box or boxes for freight loss or damage. If you don't see your tracking updated, please contact us between our working hours, and one of our agents will be able to clear your doubts. Also, if the order has a lead time, we will contact you to let you know when exactly you can expect to receive it. You probably would've looked amazing with it too. May have to purchase the Stingray for that. The Conservation Alliance. - If I was approved, when will I get charged? Yes we do. If you're 100% sure, please click "OptOut" below. An order is considered shipped the moment we send you an email or sms with the tracking information. Complete bikes will ship 4-6 Day for $4.95, loc_en_US, sid_10315630, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)], Keeps you off the ground and away from bugs, snakes and mud, Stackable to create a multi-floor super camp, Can be suspended between three trees or any other large anchors, loc_en_US, sid_10315630, prod, sort_[SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]. Make sure to check us out on our social channels for other ways to win some extra MJ$! For more information on ShipTection, click HERE. To read more about ShipTection, clickHERE. As soon as your order has shipped, we will send you an email with a tracking number. This expedited shipping applies only to the transit time from the warehouse to the point of delivery. Yes, you must cover the shipping costs, and you will be liable if the item gets damaged when returned to us. After you fill it out, Bread will tell you if you're approved, as well as letting you know what the options are! We use different carriers. Then, they will contact you once they have reviewed your application to let you know. So, although not necessary, we recommend it. Lead times can be long, and there might be delays of 1-8 weeks on their orders (rare, but it has happened). You're welcome gift receivers. Why? As shown on the steps above, you will choose Bread as checkout option, then click on "Complete Order". If you want to change the address, please email us to info@offroadtents.com IMMEDIATELY, and if you can call us to 844-200-3979 even better. https://www.moosejaw.com/product/tentsile-trillium-hammock_10315630. Be creative and create multi floor tree house, just remember to send us pictures! 30 days. However, if in stock, your order will most likely be at your place between 5 to 14 days after you placed it. Existing program members prior to that date must still formally opt-in and accept the terms and conditions to continue to retain, earn and redeem MJ$. Generally, they're solved before that, but it can take some time. It's large but doesn't sag much even with our weight on it. The Tentsile Trillium Hammock is a three person hammock for resting alone or with two friends high in the trees. 5. Shipping fees will vary, please check them at checkout or in the Shipping page. It's not realistic to take this backpacking it takes up far too much space and weighs too much but great for day hikes and car camping. Therefore, to fully cover your shipment from any damage, or if it's lost and stolen, you can purchase ShipTection. Also, our insurance will not cover you, if you sign off the package and accept it, only to later find the box is damaged. Imagine being able to hang with two more people in the same hammock! You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. wcTopic.subscribe("ShoppingList_Changed", function(serviceResponse) { If you want to return your order for any problem other than a manufacturing defect or warranty, then you will have to fully cover the costs of shipping it back to the warehouse. We can ship to Puerto Rico, for an increased rate. Whatever works for you, we will do our best to help! You have 30 days to send back your product to either get a refund or an exchange. Shipping Insurance with ShipTection, can be a good idea to quickly solve damaged product issues. Great question. Send you a link to try and get financing with Klarna, another financing partner we have. Therefore, after placing the order, if you decide to cancel after 48 hours from placing it, the cancellation fee is of $550. The Trillium is the most durable triple hammock you can find. Sorry gift givers. Therefore, we have a strict no returns policy, all sales are final. If you have any questions or doubts about the financing and payment terms, you will have to contact the financing provider yourself. eval("shoppingListJSPDP.setItemId(catEntryId, productId);"); I hope this is the info you needed. All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). This process might take a few hours. - DoesOff Road Tents ship outside of the United States? You may choose to leave the Moosejaw Rewards program at any time by logging in and clicking on the Opt out Rewards Program link within the My Account Summary page, Email, calling 877-MOOSEJAW (877-666-7352) or in-store with help from our employees. Its a giant hammock you can build into a tent. Also, please read more about Warranties HERE. - What mail carriers doesOff Road Tents use? Purchased ShipTection and need to file a claim? Check the spam folder in case the email goes there. If you do, you can go and choose Bread at checkout. Add customer reviews and testimonials to showcase your stores happy customers. Make sure you email us to: info@offroadtents.com in case you need to expedite an order! Please inspect your package for damage prior to signing for it. I blame the gnomes and so should you. It depends. But then I wore my Birkenstocks on it and the metal buckles snagged on the Thin Mesh fabric Ripping small holes in it. If it's an item that ships freight (such as a roof top tent), that's a no. Buying it is an investment that will probably last for years, and one you won't regret. This is a transactional email that you will receive even if you are not subscribed to our marketing emails. At Off Road Tents we have the goal to make sure youare as satisfied as you can with your order. "catalogId": "10000001", On Moosejaw.com, just sign-in on any page to see your available balance. Don't worry, we have a few backup options. So, once again,we cannot offer Military Discounts store wide. Trees don't grow perfectly spaced to set something like this up very many places. If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, Off Road Tents cannot be held liable for any replacement costs related to the shipment. Then as seen on the image below, it'll bring up a pop-up, offering different installments. We understand we are in an industry where products can be technical, where the items you purchase can be a big investment, and often lead times can be long. These special offers may have a cap on how many bonus MJ$ you earn during the promotion, but you will always earn the base Reward Dollars. We offer some customized orders, or items made on order, for example: bumpers and rock sliders. - My order got damaged during shipping. We charge a much higher fee though. 2. Get a copy or take a picture of the signed delivery receipt that shows the freight loss or damage notation. Yes we do. Other items that ship air or ground, will not require your signature, and will be left at your door.
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